ARCOTEL Rubin - im Szeneviertel St Georg

My experience with your hotel was extremely disappointing.
I made a reservation for ten days but due to personal reasons, I was unable to travel. Despite canceling just one day late(3 days), your hotel charged me the full amount for the reservation, which was a substantial sum. This action feels highly unfair and more akin to theft than a reasonable cancellation policy.

I contacted the hotel several times to discuss this issue, but unfortunately, they refused to refund my money. This strict and unfair approach has left me feeling very disheartened.
I want to warn potential customers that the cancellation policies of this hotel are extremely rigid and unjust.
Furthermore, it appears that BOOKING has no oversight over hotel cancellation policies and offers no consumer protection. Wouldn’t it have been more reasonable to charge a percentage of the fee or perhaps the cost of one or two days to cover the hotel's loss? This approach would have certainly been fairer and more logical.
I hope this review leads to an improvement in the hotel's policies and BOOKING’s oversight, so that other customers do not face similar issues in the future.