Kap Hotel in Hamburg

The hotel was nice but we had several people knock on our room door at odd times of the day. They either said they were housekeeping or hid their faces from view of the peep hole. No one was in a hotel uniform so we didn’t open the door but it was a little scary for sure. I probably wouldn’t stay here again because of that.

Convenient location, but at what cost? Studio Feuerfest offers easy access to Hamburg's airport and city center, but this comes with a hefty price tag - your peace and sleep. Unbeknownst to guests upon booking, many rooms - mine included - directly face bustling train tracks. This critical detail, conspicuously absent from their website and booking information, transforms your stay into a sleepless ordeal. The relentless rumble of passenger and freight trains creates an inescapable cacophony. Management's initial response to complaints was alarmingly dismissive. Their solution? Directing guests to purchase earplugs from an in-house vending machine. More disturbingly, they offered a full refund, knowing full well that a major event (Taylor Swift concert) had left no alternative accommodations in Hamburg - a thinly veiled attempt to absolve themselves while potentially leaving guests stranded. After persistent advocacy, management finally acknowledged the unbearable noise and offered a modest refund. While this gesture was appreciated, it couldn't compensate for lost sleep and a ruined stay. The hotel's lack of transparency regarding noise issues affecting a significant portion of rooms is deeply concerning. Light sleepers, consider yourselves warned. If you do choose to stay, insist unequivocally on a room far from the tracks. Your rest - and overall experience - depends on it. Otherwise, count on zero sleep!

Nice room. Next to train station. From there in 13 minutes in city centre. But train noise is piercing. Staff unfriendly or stressed. Hugh line for check out, a mess in the small lobby.