Mauritius Hotel & Therme

Pro: Close to 1980 restaurant and you can easily walk a few blocks to a few main streets full of shopping etc.

Rooms a good size, came with coffee.

Cons: Left specific instructions that my late luggage would be delivered and we would pick it up when we stayed again a few days later. My wife's was kept but they turned back mine creating an even bigger fiasco on top of AA and BA airlines screw up.

Drinks in mini fridge even water has a fee.
Breakfast is $20/Person billed to he room.

2nd stay, shower drain was broken so over flowed. Removed cap to discover gnats all up inside and left a smell having it open to drain.

I booked a double room and was lucky enough to get one of the two rooms with a balcony. The room itself was very nice, divided into two sections with the bed in one section and a desk and wardrobe in the other. The shower room was clean and modern.

There's a spa attached to the hotel, but I didn't try it. The rooftop deck looks pretty, and is probably lovely in warm weather. The hotel overlooks a nice church tower and it's in a quiet corner of the city.

We went there for Thermal experience, it was clean and hygienic, many Sauna options, I loved the outside sauna with special treats. Staff were friendly and helpful. It was a great experience 👍🏼👌🏼the rooftop is also a recommended option.

Great hotel, friendly staff, lovely thermal baths and saunas. Rooms were fine and breakfast was very tasty. Would recommend, especially for the location - there are some lovely shops and bars in the area.

Positive:
-great spacious room with TWO balconies right under the roof, with a fantastic view over Cologne and the dome (room 125)
-spa facilities and cleanliness
-super friendly and helpful staff
-possibility to order a vegan breakfast
-the relaxing massage

Negative:
COMMUNICATION lacked everywhere!E.g.:
-upon check-in I specifically asked about vegan options at the breakfast buffet. The reciptionist assured me there were many options. Next day in the morning I find that there is not even one sign telling me anything about the allery declaration in their bread rolls or muesli so I couldn't tell whether they were vegan or not. (Other than that they had soy milk, jam and fruit which was fine for me). Upon request I was being scolded at by the staff that there was no vegan breakfast ordered for me and that they can't do anything now. Yes you can: tell me what's inside your bread rolls. No she couldn't but offered me glutenfree bread... even after I asked her whether she knew the difference between glutenfree and vegan (where she said yes) she couldn't tell me what was inside her bread rolls and kept on offering the glutenfree rolls. I understand that things like a clear and visible allergy advice take time to master-apparently 5 years since this new law came into effect in 2016 is not enough time. With their menu at the bar/restaurant the same: not a hint of allergy advice to be seen. So sad because it really is that simple and so helpful for a lot of guests.
-the opening hours of the bar/restaurant were nowhere to be found. So we were quite surprised to find out that the bar only makes cocktails until 10pm on a Saturday night.
-we booked two massage packages and neither the receptionist nor the masseuse knew what we had booked, what the package contained or how much which involved a lot of waiting and discussion.

Despite all the negative things I would come here again (because now I know how to order my vegan breakfast and how long the bar is open ;-) ) The staff was- albeit often clueless- very helpful and tried to sort things out which in the end they did one way or the other. For me it's more the manager who has to improve signage/information and proper training for the staff.

Great hotel with nice staff. This hotel is right in the centre of Cologne and also offers massage treatments and has spa and swimming pools facilities. My next time in Cologne I would book this place again.

The hotel was nice , clean room , the reception war super friendly and helpful.
Spa o wow what a surprise I never thought wearing a bikini 👙 can feel so strange, just a little advice for all you are planning to go there it's 100% nudist spa , with bikini you can only use the pool:( .
Food super tasty , but the service was a little slow 🐌. Breakfast perfectly served for everyone something.