Cataract Layalina Naama Bay Hotel

The food was literally terrible , i didn’t eat anything from the hotel , the food isn’t tasty at all and not good . The service was terrible, they’re not friendly and they don’t even try to smile for you , they look 24/7 mad . The whole hotel looks old but honestly clean .

Everything was just perfect but the food is worst, a very bad smell at the restaurants and the food is very poor quality and very bad taste. Otherwise everything else was great.

Me and my partner booked to stay here for a break/holiday from everyday life. We arrived at the hotel at 06:30am and got told we couldn’t check in until 14:00 which we both understood. As we were both knackered from travelling since 17:00 the previous night we stayed in reception and rested. 3 hours later a member of staff said our room was ready and then said me and my partner could have either a standard or deluxe room to which we responded saying the standard room was okay. The one member of staff said to go look at both the choices and then another member of staff took us to see both rooms. We then came back and said the standard room was okay for us and they insists we go for the deluxe room. I said I wanted the standard room as I knew if I chose the deluxe they’d ask for a fee. Both the 2 members of staff on reception then kept going on saying to have the deluxe room so I said okay because me and my partner just wanted to sleep and rest and they weren’t letting us choose the standard one and didn’t give us a choice. The one staff member said to pay £50,000 EGP for the upgrade and I said no and then they said you chose so I just said £7,000 EGP for the 10 nights. I went to pay in reception and they said that we should pay in the room which I thought was strange. One of the staff members took us to the deluxe room and sat me down and said to pay now so I gave him the money. He said that if anyone asked me and my partner , that our upgrade was free and that if we said anything about the money we paid him that bad things would happen to me and my partner and this was threatening. He left the room after that. We both went to go to sleep and he came back banging on the door and then started pulling the handle on the door. I opened the door and he walked into the room and gave us both bracelets for our breakfast the following morning. We were both very anxious, nervous and felt in danger because of how they treated us so we left on that exact evening. We booked a taxi from reception to the airport and the guy who threatened us took us to the taxi and we then left and went to a different country to enjoy the rest of our holiday. All in all I do not recommend this hotel at all , we didn’t get to experience the area , food, swimming pool, and the room so we can’t comment on how that would be but the two staff members who made us uncomfortable and coerced both me and my partner were disgusting, and rude and will make you uncomfortable. We got our hotel refunded which was good but was a hassle to sort out. Definitely won’t be back!

I don't remember the name of the employee at the reception who welcomed me on the first day. He was a weak person, very rude and arrogant. We had a language problem and that's why he spoke to me very rudely. I stayed in that hotel for 2 weeks. I pay that much money for your hotel, you can be a little kinder. The door of the room was difficult to open when locked and I wanted to change my room, but she told me that we did not have a spare room even though there was an empty room. There was no wifi in the rooms.
The only good thing about the hotel was its central location. I do not recommend. When you type, 2 cataract hotels appear. I stayed at cataract resort 4*. My comments are for that.

The AC is not working which is really odd for the current weather, there was no electricity so i can charge my laptop and the charging ports are not working at all , service is so bad starting from the receptionist till the valley!
I Will never recommend such hotel ever.

Its a 1 star hotel.
- rude staff
- old rooms
- not clean
- disaster food
- alcohol can’t be used as cheap quality
- no wifi at the room or at the territory (only reception)
- no AC at reception
- extremely long and complicated check in and check out
- noisy area
NOT RECOMMENDED

Only nice point: the sea.