Hotel Servigroup Diplomatic

Stayed in this hotel 2 years ago with friends and we had a great experience, staff helpful, restaurant meals lovely. But unfortunately I’ve done a solo trip this year and how Benidorm has changed but not for the better. The streets of the new town are falling apart,pavements breaking up and that’s awkward using a mobility scooter, there’s weeds popping up everywhere,streets are dirty and smelly certainly not the Benidorm I used to rave about this is my fourth time here but sadly the last . The hotel is still lovely but the meals are absolutely disgusting, couldn’t believe what they were serving the other day ( pigs trotters in some sort of gravy , and also roasted pigs cheeks and today Friday bulls tail , they must have a different chef because nothing like this was on the menu 2 years ago. The hotel has a lot of elderly Spanish guests that look at the English like they are something the cat dragged in, and they are rude and seem to have left any manners back at home ( if they had any to start with) on a better note the staff are still amazing, polite and very helpful ,can’t think of much more to write only that I will never set foot in Benidorm again ( oh old town not so bad )

Ok if you are not on floor 1. Prison style balcony doors to stop your room being robbed. Faced a wall and was woken up by cleaning staff squealing and laughing at silly times of the morning outside..... ask for pool side.
Food Fantastic, entertainment very good, restaurant/bar/reception staff excellent

Went here for the 2nd time at Christmas as hotel is lovely four of us. Beautiful Xmas decorations and food was good. Entertainment is not for us as they cater mainly for over 80s. Duo singing very boring. Rooms are fine except they allow dogs who owners let them bark constantly or leave the pets to bark no thought for others. Maid left our balcony door wide open one day so watch out for this error. Woman in charge in the main restaurant is very unprofessional and rude. We was trying to book a table for Xmas day with her. Said she does this of a morning. Very strange as when we entered the restaurant in the evening she was taking booking. Argued 21hr was 10pm we tried to tell her it was actually 22hr. She told us to come back tomorrow. I walked away but was waiting further away from husband and 2 friends. As they turned their backs she started to make very rude jesters behind their backs not realising I was watching her. Asked to see a manager who is very nice and said she was making light of it all. I asked if this was true why did she wait till they turned away. I knew she had lied to her manager about the situation. The manager said she is going to apologise to us all. Really Xmas day no apology left 27th still no apology so I can only say. Very unprofessional very rude and tells Lies. I was not the only guest she was rude to speaking to others. Good hotel not so good staff she should be removed or not be head of anything requires training lots of it as has no people skills. I will be writing to head office to inform them of the situation.