Magic Natura Resort

Currently Here – Last Night, No Sleep – Think Twice Before Booking I'm writing this on my last night at the hotel, lying awake because of the noisy guests around us. If you haven't booked yet, please read the most recent reviews carefully — and reconsider. If you’ve already booked, try to change your reservation, or at the very least, upgrade to the Premium and Ultra AI level. Standard rooms and service just don’t cut it here. The Good Water Park – Fantastic, although it’s a 15-minute walk away. That may not sound bad, but in this heat, it’s a real challenge, especially with kids. The Zoo – A nice bonus and surprisingly well done. Food Quality – Genuinely good. One of the few highlights of the stay. Drinks – Decent selection and availability. Games Room – Great for kids and a good way to escape the heat. Children’s Activities – Foam parties, entertainment, etc. – really well done and the kids loved them. The Bad The Hill – The hotel is built on a steep hill, making everything feel like a workout. The train (which is supposed to help guests get around) was out of action all week. Popping back to the room? Not an option. It makes relaxing feel like hard work. Bar Staff – just completely uninterested. Getting a drink or even simple service felt like an inconvenience to them. Room Cleaning – Our room wasn’t cleaned for the entire week until I complained to reception on the second-to-last day. Paper-Thin Walls – If you value your sleep, this is a major issue. You’ll hear everything from the rooms around you. Pools – Far too small for the number of guests. Always crowded and noisy. Rooms – Old, small, and very dated. Nothing like the photos. Dining & Entertainment Areas – More like a 2-star budget hotel. Very disappointing and not well-maintained. Plastic Cup System – Constantly swapping plastic cups is frustrating and not very hygienic. Reception – Incredibly frustrating. I tried to upgrade before our stay — was told to do it upon arrival, then was told there was no availability. Long queues, unhelpful staff, and a “text service” that’s completely ineffective. Overall: Disappointing. There are a few good things, especially for kids, but the basic experience – the accommodation, the service, the layout – just isn’t good enough. I wouldn’t come back, and I wouldn’t recommend it unless you’re going for the premium experience and don’t mind putting up with a lot of hassle to get a few highlights.

Rude bar attendants,lazy life guards and were also very rude, fan in room leaked and nothing was done when asked, food bad,pool hygiene not great, water park good, zoo good, unorganised bus service into Benidorm.

The hotel is a shambles, Check in was an absolute nightmare and nobody knows what they’re doing, the rudest staff on the planet in all aspects apart from 1 of the male pool attendants/ cleaners and the entertainment staff. Food was below par and restaurants were always mobbed, undercooked sausages at breakfast and the place is filthy. The lodges were also filthy and I had to complain several times to even have the floors cleaned but they never seemed to actually clean them. The pool areas are small and I had a pretty horrific experience when trying to fix a parasol for my baby (10months old) and was screamed at by staff out of nowhere and still don’t understand why when 30mins later same member of staff moved and actually put up the umbrella for others. The Astro turf under the beds by the pool absolutely stinks of cat urine. But there are plenty beds available. There is an onsite water park it is very busy and the ‘free’ beds for hotel guests are broken or in sad state, and there are very few and far between so lack the options and unless you want to pay an extra €8 then it is a nightmare. There is also limited shade in the waterpark which is ok for those without children but it’s difficult when taking along children and need some shade. The entertainment was good, and the entertainment staff are very good and helpful (the only saying grace). The air con has also given myself and several others hoarse throats and sinus problems. If they can’t mop the floors then I doubt the air con filters have been cleaned ever. Booked the medieval show at Robin Hood (10min taxi ride from this hotel) Hotel offer their own transport for a few euro so I thought perfect when it’s just me and 3 children then I could do that, But they don’t say it’s a 1.5hour bus journey picking up at 5 different hotels there and back!! So definitely do not book their version of transport unless you want to be on the bus longer than All in all I would never stay here again and would never recommend. It’s a 2* hotel with a zoo and water park, a ridiculous price to stay in such a shambolic establishment and when you spend so much money on a holiday it should be amazing!! Honestly not worth the hype and I’m really disappointed with having spent so much money to go and be let down. I’ve contacted jet2 my travel provider for my various complaints throughout the trip and raised many of these issues as there is so much false advertising and it horrifically disappointed that I booked this place. We will never be back and definitely don’t recommend. Pictures of sausages and a baby wipe from the floor after it was supposed to be cleaned.

Rude, dismissive staff. I emailed ahead to get a cot for our 6 month old baby, then I asked when we checked in. No cot, so I messaged on the park app. Still no cot. I went to speak to reception, and they said they would send a cot to the room - this was 8pm so past babies bedtime. At 8.45, still not cot, and when I asked reception I was 'shooshed' by the receptionist, before the supervisor Theresa came and was equally dismissive. She might be the rudest person I have ever met, and not suited for a customer facing role. Avoid!