Sofitel Le Scribe Paris Opera

It was our first time to stay this hotel , and the service provided was just fantastic. All hotel staff showed their sincere attitude to support hotel guest. Above all, Mr Christophe on breakfast dining has been so kind and worked hard to explain and take orders in Japanese, that makes out breakfast time more enjoyable.

Other than that, the room is renovated and well equipped with USB sockets.

Again, we would like to thank all the staff and hope to come back soon!!

Great location, clean hotel and friendly staff. Everywhere I booked with AmEx Platinum I was given a complimentary upgrade except for at this hotel - that would be one reason for taking off 1 point from the total score and the hotel wasn't that busy during the 6 days I stayed there. I also think the breakfast was too expensive - over 35 Euros and 9 Euros additional just for one crepe (took off 1 more point for that).

Update from previous review: I got a call from Sofitel this morning and was informed that the room I received was actually an upgrade. At the time of check-in at the reception or when I actually moved to the room on the day of, I wasn't informed that the room was an upgrade. Thanks to the person who called me after seeing my preliminary review - otherwise I wouldn't have known about the upgrade.

I don't typically leave many reviews but our most recent stay at Sofitel Le Scribe Paris Opera was just too good; thus, I felt I needed to applaud the staff and service of this hotel and encourage others to consider Hotel Scribe if they're on the fence.

I came across Sofitel Le Scribe while using the American Express travel portal months ago when planning our trip. Note: This trip was a special one as I was surprising my now fiance with a weekend in Paris where I would eventually propose. At the time of researching and booking, there were a handful of 5-star hotel options in Paris that I was considering but Sofitel Le Scribe seemed like the best option based on price, location and other travelers' reviews. My only hesitation is that I had never stayed at a Sofitel property so it felt like a slight gamble. All I can say is that it was the best decision.

After making the booking, I called the hotel see if could provide me a few suggestions for how to make the occasion even more special, and not only were they willing, they went above and beyond. All in all, our email tread over 3 months was over 50+ exchanges. Here's a few things they were able to do for me:

1. They secured me the complimentary room upgrade via the American Express Hotel Collection booking.

2. Secured two tickets to Giverny to visit the Monet house since the website kept giving me errors when trying to book on my own.

3. Hired me a private driver to take us to/from Giverny.

4. Coordinated a private driver to pick us up from the hotel in Paris (although this is something I ended up not deciding to do).

5. Planned/executed room decorations right after the proposal occurred (they were on standby on the evening of the proposal and went into our room to set things up right when I messaged them on WhatsApp).

6. Provided us a complimentary bottle of red wine and snacks that was set up in our room when we first arrived and checked into the hotel.

7. Gifted us with a hammam (steam room) session to relax during our trip.

8. Sent me a list of restaurants in Paris and were on hand to call and make dinner reservations on our behalf. There was actually a dinner that I booked on my own and the restaurant had a strict non-cancellation policy where I would lose 50 euro per person but the concierge team called the restaurant and spoke to them in French to get us out of that booking, which was so nice of them.

I know all of that is pretty unique to the special occasion but hopefully that gives you an idea of the level of detail and service this hotel and their staff will go through to make their guests' experience amazing.

Here are a few other details that might be of interest to travelers:

Location: Really great. We loved the area as it felt clean, beautiful, elegant and still very central to all the places we wanted and needed to get to.

Food/Drink: No complaints. We ordered room service one time for some food while we were getting ready for our day trip and also ordered some drinks and appetizers on another evening at the downstairs restaurant, Rivages. Everything was great.

Room: We obviously got a special upgrade given the occasion and that not might be able to happen all the time, but needless to say it was incredible. The rooms (including things like the hallway of the rooms) were super clean and smelled great. The amenities in the room also were a very nice tough with Balmain bath amenities.

Service: 10/10 as mentioned. I can't say enough about the staff. I need to give a special shout out to our Guest Relations contact, Baptiste -- really amazing person and just so helpful overall.

We plan to return to Paris (it was my first time to Paris) many more times and this is the only hotel I will ever stay at based on our experience.

Thank you again to all the staff if they are reading this!! Incredible weekend.

Chris

I was here for 2 nights as part of the group organized by my employer. The hotel took good care of us and the food was outstanding. The room was exquisite and comfortable, staff super friendly. Location cannot be better.

This had to have been one of the best hotel stays in years. Our check-in front desk clerk was exceptional. He went out of his way to explain all the amenities and to ensure any of our needs were met. The facility was spotless and the rooms were immaculate. Since the pandemic, many hotels have nosedived in service and its accommodations BUT NOT this hotel. 5-star all around.

Valentina is best and made our stay amazing!! She went above and beyond to make sure the stay was perfect. Great hotel and great location. It had everything we needed and more, would absolutely stay here again on the next trip.

This hotel was perfect in all the ways. The location is central with the ability to walk to the Louvre and easily access the metro. Having never been to Paris, I have always heard that the rooms were small. The room that we stayed in was incredibly spacious. It had a king bed and a nice sitting area with a large bathroom. We even had a window that opened to a beautiful courtyard. What made our stay exceptional was the staff. We arrived early and booked through AmEx which states that if available we would have early check in. With it being a busy weekend we were not able to check in early however the staff acknowledged that we had been waiting for a while and sent us complimentary treats to the room. They also offered me complimentary breakfast seeing that I was exhausted and did not have a room yet. Throughout our stay the staff was extremely kind and attentive. We booked this trip last minute and did not speak much French but the staff was so understanding and accommodating. I would highly recommend this hotel and will return in the future.

I have really enjoyed by stay here at the Scribe! The staff is truly amazing. Every single person here is very friendly and speaks English very well! Eve the concierge has been so helpful to make our stay very special- even via email before we arrived. She arranged a fantastic massage for my husband and I in their wellness center. The masseuse was absolutely wonderful if you are needing some relaxation on your visit to Paris! Finally, Christophe took wonderful care of us at breakfast each morning. He provided great recommendations and always was so welcoming.
Great hotel! We really enjoyed our visit and stay.

I found this hotel to be truly worthy of a 5 star review. Every employee we interacted with was friendly, kind and helpful. The room was comfortable with a large comfy bed. It is located in the opera district of Paris which is a very nice neighborhood that is safe to walk in any time of day or night.
I especially enjoyed the breakfast service. Like most places in Europe it is a full breakfast service to accommodate palettes from all over the world. And, I so appreciated Christophe, an exemplary employee that is sincerely dedicated to creating a happy experience for all guests. Thank you for making our stay in Paris memorable and fun.

Great location. Excellent team of staff, very sincere, attentive and helpful. Very welcoming from the moment I arrived till the time I checked out. The property is well managed, clean, and safe. The junior suite is spacious and comfortable. The breakfast team is also great, was a pleasure having my mornings with them.