Polis Grand Hotel

I arrived at the hotel around 9 am and room was not ready. We kept our luggage at the hotel and were back around 5pm. After getting back the luggage, we proactively approached the receptionist for check-in. He checked my passport and asked me to show the hotel voucher. I was wondering the computer system should have our record after checking the passport. I haven’t been asked to show voucher with booking through Trip.com. I showed an electronic version in the phone but he gave me a card and asked sending it by email. I was tired after a day out and the receptionist set huddle to me. I was surprised but did it accordingly. His attitude was unacceptable. After receiving the room cards, I requested his name because no name tag was on his uniform.
The next evening, I called from room requesting a bowl and plate. The same receptionist sent them in person and asked me why I needed his name. He said that he didn’t do anything wrong and why I recorded his name. I replied”if you didn’t do anything wrong, you don’t need to worry. You do not wear your name tag but others do and so I want to know who you are.”

It is my first time to encounter such experience in the hotel.This staff is not professional and childish. This is an individual case and staff in the hotel as other staff are helpful and polite.

I wish the hotel would give extra training and education to that young man. Thanks.

I do not believe this property reflects a 4 star hotel by definition. Let's start with location...It is located in a not so atheistically pleasing part of Athens so be careful walking around the neighborhood. The rooms are too small and very outdated. I stayed at this place for a total of 5 nights on 3 separate occasions because of a group tour. First 2 nights the room was as small with a window that opened to an alley which was on the 6th floor. The AC barely worked. The second time I was given a better yet still standard room on the 5th floor. This included a sofa but the bathroom had zero ventilation. Main window faced an alley but at least the AC worked. 3rd time I was on the 1st floor, room was tiny again and the AC was broken completely. In addition they advertise a GYM but the one and only weight machine has a sign in it that reads "Out of Order". The treadmill is old, the bike is older and the 4 kettle balls are all that's available. The absolute BEST thing going is the Rooftop Restaurant/Bar and Staff. Food is Great and the Staff is great as well. The Bar and drinks are fantastic and the Bartender is amazing with the crafting of cocktails. The view of the Acropolis is fair. Hotel is a 3 star as far as accommodations.