Aurea Ana Palace by Eurostars Hotel Company in Budapest
Rooms and prices
Description
With a stay at Aurea Ana Palace by Eurostars Hotel Company, you'll be centrally located in Budapest, just a 4-minute walk from Parliament Building and 5 minutes by foot from Szechenyi Chain Bridge. This luxury hotel is 0.5 mi (0.8 km) from St. Stephen's Basilica and 0.6 mi (0.9 km) from Budapest Christmas Market.
In this hotel 107 rooms.
Policies and conditions
- Child Policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service Animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: Visa, AmericanExpress, MasterCard, JSB
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Ticket assistance
- Room service
- Family room
- Smoke Detector
- Toiletries
- Accessibility features
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Italian
- Multi-language staff
- Tour assistance
- Business center
- Conference Hall
- Fitness facilities
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Pets Not Allowed
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Additional measures against COVID-19
Street view
Video: Áurea Ana Palace by Eurostars Hotel Company, Budapest, Hungary
Map
Reviews
I inquired at reception about vegan options at the breakfast buffet. The receptionist wasn't sure, so she asked the bar staff. The response was: “Yes, we have cucumber, tomatoes, and lettuce.” 🧐
We also tried to book a massage and asked at reception around 8:30 AM for an appointment at 12 PM. The receptionist said he would check and let us know. We went out, and upon returning, were told that since they work with external massage therapists, they didn’t have time. No alternative time was suggested, and there was no effort to contact us in the meantime so we could plan our day accordingly.
Altogether, a good hotel but a bit disappointing for a five-star hotel.
We had mixed feelings about our stay at Áurea Ana Palace Hotel. While the staff were helpful and courteous, the overall experience was far from smooth,especially for a hotel that presents itself as a five-star property.
The biggest issue was the presence of cockroaches in our room, which was extremely disappointing and unexpected. After a long day of sightseeing, we had to request a room change around midnight due to this, and unfortunately, we received no assistance with moving our luggage. That added stress and frustration to what should have been a restful evening.
In situations like this, you'd typically expect a hotel of this caliber to offer an upgrade, an apology gesture, or at least some form of compensation for the inconvenience, but none of that happened.
On a positive note, the location is great, and the building itself is stunning, with beautiful architecture that reflects the character of Budapest. However, the experience fell short of the luxury standard we were expecting when booking this property.
I hope the hotel takes steps to improve their service recovery and room standards, as the potential is there—but our visit did not meet expectations.
The hotel is elegantly decorated and the room size is larger than expected.
The downside is that although the hotel provides taxi service, there is no reminder that the taxi service fee will be charged
Pros -
Good location
Nice interior though not sure about the giant portrait of Sisi watching me sleep…
Room was clean
Bathroom was modern
Late night cocktails are good
Cons -
Room AC is loud and difficult to get the room to a good temperature.
Service is horrible for supposedly a 5 star hotel:
No one greets you at the entrance
No help with bags
No concierge
No clarity on Spa rules, some people walking around naked, some with bathing suits. No member of staff at the Spa desk.
Price of all minibar is basically the cost of a night at the hotel.
The room service menu doesn’t have any descriptions of the items so I called and asked what was in the “Club Sandwich”, the person on the other end of the phone did not know and suggested I go down to the bar to find out… I then requested they find out and call back. They did not call back.
Staff are just generally untrained and lack the experience to deliver what is required for 5 star. The hotel generally is nice but it lacks finesse and refinement that you normally expect at this price point. I will never come back nor would I stay at any of their group hotels.
The manager offered to comp our last breakfast (€25) and hotel transfer (€50) in response to the above which was a nice gesture.
Great Stay at Aura Hotel Budapest
We had a wonderful experience at Aura Hotel. The room was very clean and tidy, creating a calm and comfortable atmosphere. Breakfast was rich, varied, and delicious, with a wide selection to suit every taste.
The hotel’s location is excellent, just a short walk from the Parliament building and other central attractions. There are two jacuzzis and a sauna—we didn’t use them, but they looked well-maintained and spotless.
The staff was attentive and available, giving us the feeling that there was always someone to turn to if we needed anything.
Highly recommended for anyone looking for a clean, comfortable, and well-located place to stay in the heart of Budapest.
They used to have a treat on arrival (glass of prosecco at reception and baked goods in the room) but missed that on this occasion. The rooms are very warm in the winter so I had to keep a window open as the a/c wouldn't go below 26 degrees Celsius. Said it to reception when checking out and was advised it was the winter setting.
Lovely bar and drinks menu, pianist plays there Fri and Sat nights. Good Internet signal, massive comfortable beds and the rooms are kept very clean. Huge shower 🚿 plenty hot water. The breakfast room is beautiful and the waiting staff were very helpful and attentive.
Located close to the parliament building and the shoes by the Danube memorial to WW2. Great location for a walk over the chain bridge to Buda, or checking out the Christmas markets in Pest etc.
Definitely would recommend.
I stayed at this hotel recently and, unfortunately, my experience was disappointing right from the moment I arrived. There were no employees available to assist with my bags, which is not what I expected from a hotel of this standard.
When I approached the reception, the staff’s attitude was unwelcoming and not attentive to my needs, and the service was very poor .
A good first impression is crucial, and the lack of professionalism left me feeling undervalued as a guest.
I believe hotels should prioritize making guests feel welcome and supported from the moment they arrive, and this hotel fell short of that basic expectation. I hope management takes steps to improve their service.
Frequently asked questions about Aurea Ana Palace by Eurostars Hotel Company
How much does it cost to stay at Aurea Ana Palace by Eurostars Hotel Company?
The cost of living in Aurea Ana Palace by Eurostars Hotel Company depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Aurea Ana Palace by Eurostars Hotel Company to the nearest beach?
It takes 95 minutes to reach to the nearest beach.
Which sights are located near Aurea Ana Palace by Eurostars Hotel Company?
The nearest sights are: Hungarian Parliament Building (360 m), St. Stephen's Basilica (650 m) and Buda Castle (980 m)
Which room categories are available in the Aurea Ana Palace by Eurostars Hotel Company?
You can book Superior Double room, Superior Double room with balcony, Premium Double room, Classic Single room, Classic Double room, Classic Double room with balcony, Duplex room, Double Junior Suite, Sissi Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Aurea Ana Palace by Eurostars Hotel Company?
Check-in at Aurea Ana Palace by Eurostars Hotel Company is possible from 14:00, check-out is until 12:00.
Does Áurea Ana Palace by Eurostars Hotel Company have a swimming pool?
No, Áurea Ana Palace by Eurostars Hotel Company doesn't have a pool.
Are pets allowed at Áurea Ana Palace by Eurostars Hotel Company?
No, pets are not allowed at Áurea Ana Palace by Eurostars Hotel Company.
How to get from the closest airport to Áurea Ana Palace by Eurostars Hotel Company?
The closest airport is Budapest Ferenc Liszt International Airport, and it is about 36 mins from hotel by car (22.2 km).
What is the cancellation policy for Áurea Ana Palace by Eurostars Hotel Company?
The cancellation policy for Áurea Ana Palace by Eurostars Hotel Company varies depending on the type of room and booking conditions.
Does Áurea Ana Palace by Eurostars Hotel Company offer airport transfer services?
Yes, Áurea Ana Palace by Eurostars Hotel Company offers airport transportation for guests. We suggest you call ahead to confirm details.



























































































