Mercure Budapest Castle Hill in Budapest

Clean room. Good location. Easy to call an Uber

Overall, our stay at the Mercure Budapest Castle Hill Hotel was okay as there were some areas that could be improved. The hotel front area had a warm and inviting ambience, which was nice.

Upon arrival, we requested a top-floor room, but the staff recommended keeping our current room as it offered a better view. We appreciated their insight and decided to stay where we were. The hotel’s location was decent—about a 20–30 minute walk to the city area, making it manageable.

The bedroom itself was spacious and comfortable, providing plenty of room to relax. However, the bathroom and toilet were quite small, which made them feel a bit cramped. Additionally, while the room was clean, the bathroom was less so. We noticed hair left behind, and there was little to no body wash gel provided. The towels were dirty upon arrival, requiring us to request new ones on the first day.

One frustrating experience was with the housekeeping staff. On our second morning, we wanted to sleep in, but were interrupted twice—once at 10 AM and again at 11 AM—by a cleaner knocking to check when we would be leaving. When I confirmed that the checkout time was indeed 12 noon, I didn’t understand why they felt the need to rush us out. It felt unnecessary and a bit intrusive.

Despite these issues, our stay was generally fine. If the hotel could improve housekeeping efficiency, ensure cleaner bathrooms and amenities, and provide a bit more space in the bathroom area, it would be an even better experience.

For paying more than $100 Euros a night I would have expected to have air conditioning in the room it was ineffective. Staff said they could open a window. I did not expect this. I expect better.!!

I dont like the location that much

Very nice hotel near train station, helpful staff and clean room

I had a great stay here! The room upgrade was a nice surprise, with a fantastic view and beautiful decor. The hotel’s vibe is really unique. All of the staff were very friendly and attentive. A big thanks to Kristina at the bar for the great service and being so friendly. Highly recommend!

I would anyday strongly recommend mercure castle !

I had an unforgettable October 2024 stay at the Mercure Budapest Castle Hill Hotel, which is perfectly centrally located in the heart of beautiful Budapest. This hotel offers breathtaking views of the historic castle area and is surrounded by charming eateries and boutique shops, making it ideal for exploring the best of the city.

The staff went above and beyond to make our anniversary trip extra special. They were incredibly friendly and attentive, adding thoughtful touches that made our experience memorable. The breakfast was excellent, offering a vast array of choices that catered to all tastes. With a spacious dining area and numerous food counters, even large groups could enjoy a quick, easy breakfast without delay.

The hotel’s décor is chic and modern, blending style with comfort. The on-site souvenir shop in the basement was a delightful surprise, offering unique keepsakes to remember our stay. If you're looking for a centrally located hotel in Budapest with fantastic amenities and exceptional service, I highly recommend the Mercure Budapest Castle Hill Hotel for any occasion.