Queen of Sheba Eilat

Absolute worst hotel experience ever. Our air conditioner didn't work for half of my stay, and it was almost 110 F degrees outside. It was impossible to sleep or even rest in the hotel. They lie to you and tell you 24 hours after checkout I will be contacted about getting compensated for my frustrations. We're almost 3 weeks later and still nobody calls me, nobody replies to emails. Obviously they refused to put anything in writing, even an acknowledgement that my room didn't air conditioning.

Pool water felt like a jacuzzi. It's 110 degrees outside, all you want is to be in some refreshing cool water and the pool feels even warmer than the temperature outside. Completely unrefreshing.

If you like to pay top dollar and get nothing for your money, if you enjoy getting ripped off, if you enjoy getting the run around and getting lied to, this is the place for you. I wouldn't stay at this hotel again even if it had the last room available in Eilat and my only alternative was to sleep on the street.

Be careful from them, don't trust anything they tell you. They wont put anything in writing because they know that once you leave the hotel they don't need honor what they told you. I'm still waiting for my refund from them.

During my recent stay at the hotel, I had the unfortunate realization that some of my high expectations for one of Eilat's top-rated establishments turned into a series of disappointing incidents.

Upon arrival, I encountered an unexpected power outage with temperatures soaring to 49 degrees Celsius, leaving the room without air conditioning for nearly an hour and for some reason also with no Water. While the hotel staff managed to address this issue promptly, it was unsettling to face such discomfort during my stay.

Moreover, a clogged bathtub, an uncooperative wardrobe, and the absence of a safe in the room further added to the list of inconveniences. Although these problems were swiftly resolved, I couldn't help but wonder why these issues hadn't been addressed prior to my arrival, causing unnecessary delays and disturbances.

However, what truly left me disheartened was an incident at the poolside bar. I purchased five cups of a refreshing beverage for a hefty sum of 100 shekels, only to notice that while being served the staff filled lots of cups with the exact same drink and served the drinks for free from an additional tray just 3 minutes later. When I approached the staff in charge, her explanation was that the bar staff were unaware of the decision to provide the drinks at no cost. Even if this explanation holds true which I believe is not, I expected a more thoughtful response from a hotel of this caliber.

I understand that unforeseen issues can arise, but the overall experience fell short of the standards I anticipated from a high ranked hotel in Eilat. The lack of attention to detail, coupled with the incident at the poolside bar, left a sour taste in what was supposed to be a relaxing and enjoyable getaway.