Tivoli Palazzo Gaddi Firenze Hotel in Florence
Rooms and prices
Description
Elegant city hotel with facilities for business meetings and negotiations. Small cozy rooms, attentive staff and quality service.
Built: 1596
Renovated: 2005
Location: Florence, 7 km from Peretola airport.
Consists of a 6-storey building.
The hotel has 96 rooms.
On the hotel territory: paid Parking, restaurant, bar, Luggage storage, Laundry facilities, 5 conference rooms 30-130 places
For children: Babysitting on request, baby cot on request
The 5*Tivoli Palazzo Gaddi Firenze Hotel is located in the heart of Florence, the birthplace of the Renaissance. Formerly the residence of aristocratic Florentine families, the hotel offers close proximity to all the city’s key cultural highlights including the Duomo complex, Piazzale Michelangelo and San Lorenzo market. It also offers easy access to transport links, positioned only minutes away from Santa Maria Novella railway station and a 20-minute drive from Peretola Airport. The hotel offers 86 elegant rooms, individually designed in elegant combinations of traditional and contemporary style. There is a range of suites to choose from, including a penthouse apartment with private elevator access and panoramic views of the city. Each room features either a bathtub or a rain effect shower, and complimentary Wi-Fi is included as standard. Guests can dine al fresco in the hotel’s garden restaurant which serves a range of local and traditional Italian cuisine, while the rooftop terrace provides the perfect space for a glass of Italian wine as the sun goes down. Business functions and wedding receptions can be held in one of six fully equipped events spaces, accommodating up to 150 guests. An on-site event planner is also available on request.
The distance to the nearest airport is 7 km.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added, but extra beds cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Continental Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €35.00 (approx. US$40.71) per pet per night
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, DinersClub, UnionPay, MasterCard, Visa, AmericanExpress
- Certification Details: License number: IT048017A1BRN9MSE2
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Terrace
- Reception desk
- Non-smoking rooms
- Room service
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Safe (in room)
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Kettle
- Free Wi-Fi
- Airport transportation
- Car rental
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Bike rental
- Parking nearby
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Gym
- Doctor
- First Aid Kit
- Babysitting and childcare
- Pets allowed
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: NH Collection Firenze Palazzo Gaddi, Florence, Italy
Map
Reviews
special thanks to Cecilia, Alessia , Mirko and Antonella.
The Restaurant and the Wine Tasting are super impressive!
The valet parking is working smoothly.
Very nice Rooftop Bar with amazing views.
Rooms are clean and well-equipped
We will come back very soon!
Kind regards
Marcel
I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space.
When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading.
I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative.
Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented.
In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.
We had drinks one night on the rooftop which has amazing views of the Duomo. Great service there.
Room was nice, but it was on the smaller side. Also lobby has a very strong perfume smell, but we weren’t hanging in the lobby for long periods of time, so it was manageable.
They even brought our toddlers some coloring books and teddy bears after we checked in.
Highly recommend.
Clean, great modern rooms and bathrooms. Walk in showers!
What made our stay exceptional, however, was the outstanding service. The staff went above and beyond to ensure everything was perfect. A special thanks to Antonella, the restaurant manager, whose warm hospitality and insightful recommendations on food and wine elevated every meal. Her knowledge and passion added so much value to our dining experience.
The concierge team also deserves a special mention—they were incredibly helpful, responsive, and attentive, offering excellent suggestions and making every request feel seamless.
Tivoli Palazzo Gaddi offers not only a stunning setting but also a team that genuinely cares. It was a truly memorable experience, and we look forward to returning.
Frequently asked questions about Tivoli Palazzo Gaddi Firenze Hotel
How much does it cost to stay at Tivoli Palazzo Gaddi Firenze Hotel?
The cost of living in Tivoli Palazzo Gaddi Firenze Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near Tivoli Palazzo Gaddi Firenze Hotel?
The nearest sights are: Basilica of San Lorenzo (170 m), Basilica of Santa Maria Novella (190 m) and Florence Cathedral (380 m)
Which room categories are available in the Tivoli Palazzo Gaddi Firenze Hotel?
You can book Standard Double room, Superior Double room, Adjoining Family room, Premium Double room, Premium Double room with view, Premium XL Double room, Connecting Family room, Double Junior Suite, Terrace Double Junior Suite, Double Duplex Suite, Presidential Terrace Double Suite with view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Tivoli Palazzo Gaddi Firenze Hotel?
Check-in at Tivoli Palazzo Gaddi Firenze Hotel is possible from 15:00, check-out is until 12:00.
Does Tivoli Palazzo Gaddi Firenze Hotel have a pool?
No, Tivoli Palazzo Gaddi Firenze Hotel does not have a pool for guests.
Are pets allowed at Tivoli Palazzo Gaddi Firenze Hotel?
Yes, pets are welcome at Tivoli Palazzo Gaddi Firenze Hotel, but we recommend calling ahead to confirm details (e.g., pet size, fees).
Does Tivoli Palazzo Gaddi Firenze Hotel serve breakfast?
Yes, Tivoli Palazzo Gaddi Firenze Hotel serves breakfast for guests. Breakfast options include Continental style.
How to get to Tivoli Palazzo Gaddi Firenze Hotel from the nearest airport?
The nearest airport is Florence "Amerigo Vespucci" Airport, located about 23 mins from hotel by car (8.1 km) away.
What’s the cancellation policy at Tivoli Palazzo Gaddi Firenze Hotel?
The cancellation policy at Tivoli Palazzo Gaddi Firenze Hotel depends on your room type and booking terms.
Does Tivoli Palazzo Gaddi Firenze Hotel offer airport transfers?
Yes, Tivoli Palazzo Gaddi Firenze Hotel provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.
