Amedia Hotel

They stole my luggage. Extremely not recommend. We stayed at this hotel for 3 nights and I left my luggage at the hotel hoping to get it back at the end of my trip in Italy, which was 10 days after. When I came back to collect my luggage, the staff, Abdulla, did not “know” where the luggage was, so I had to wait for straight 8 hours in their hotel lobby during the night for his other colleague to arrive in the morning so that they could search together for my luggage. All this happening while I am having an international flight back to my country in a couple of hours. This is unacceptable level of irresponsibility. If you lost my luggage or your hotel staff has stolen it you should have at least informed me and not try to put a blame on each other. The financial losses of changing the flight tickets and extra costs of taxi I have faced no one is considering nor tried to cover them. This letter of complaint is to the director of the Amedia Hotel Milano, Marco.

Worst hotel Ive been to, they cover their staff that steal people’s luggages. Do not recommend, and also the cameras don’t work. So no point of them having those. No security, no service. Keep blaming me for losing luggage when I left the luggage in the luggage safe room.

Let’s start with the rooms and the hotel in itself: It’s barely decent, not great, far from it, it’s barely what you would expect from a hotel at that price (because they definitely can’t rely on location as it’s extremely far from the city center).

Now, what do you expect when you book a hotel instead of another accommodation? (To not say any brand, Airb…) You’re probably looking for some service and hospitality ? (After all, this is the hospitality business, right ?…) Well, you won’t find it at Amedia: I booked my stay with booking, and received a confirmation email for the shuttle to bring me from the airport to the hotel, but how surprised was I when I arrived and called the hotel to ask them where the shuttle was only to have a mean, arrogant and egotistic man on the phone, telling me there’s no shuttle service but only a “limousine service”.
Alright, I called it a shuttle, my bad, so where is the limousine service for the hotel ? There’s none.
So, after hours in transports, I eventually managed to get to the “hotel”.
In my room, exhausted after traveling as much from my own country to Italy than from the airport to the hotel, I asked for some water. Water, not wine or food or soda or any other beverages, you know, what literally every single human being need to survive: water.
Well, after fighting for almost 10 minutes with the receptionist, the manager eventually got on the phone and he accepted my mighty request of ordering a water bottle ! Only to find out at the check-out that they charge you 7€ for a 50cl plastic water bottle.
Complete ripoff, at the image of the hotel.
In conclusion, I wouldn’t recommend this hotel to anyone, there are many other options available, all of them are better, none are worse.