Hotel Milano Scala

This hotel is unorganized and are crooks. I booked an airport transfer with them providing flight information as requested. My connection flight to Milan was delayed due to storm and the airline booked me for a later flight. I called them as soon as I landed in Frankfurt with the new connecting flight information. I was picked up by their affiliated driver and paid him directly. Upon leaving the hotel, I was told I had to pay a late fee plus the total cost of the original driver since he was already at the airport because I did not notify them on time. I am not entirely sure how much earlier I could notify them as one cannot call while en route in the air. And we give our flight number so they can also track for delays. If there was indeed a late fee, I should have been notified of that and paid that in total to the driver who picked me up. This situation was handled very shadily by the hotel and it leaves the traveller feeling helpless that they can put any charges to your credit card on hold. There was a prior review that mentioned they were charged for a water bottle carafe refill that they assume was free. That review is in alignment with my experience with this hotel…scams for additional services and amenities.