Hotel Logos Kraków in Krakow

I booked a room with a King-size bed. To my surprise, the first room I was given had only a Full-size bed. After I complained, the receptionist consulted with her manager and, about 10 minutes later, handed me keys to another room. Unfortunately, this second room still did not meet the booking description: it had only a Queen-size bed, not the King-size I had reserved.

When I asked whether the room at least had the courtyard view that I had specifically chosen and paid extra for, the receptionist was unable to confirm. Instead, when she gave me the new key, she told me to go and check myself if the room had the courtyard view — which is simply ridiculous. Even if she was new to the job, the hotel should have clear records in their system, so that guests receive what they paid for.

To make matters worse, Hotel Logos seems to mislead its guests by advertising “King-size beds” when in fact they are only Queen-size. The so-called “courtyard view” is equally misleading — it is nothing more than a view of neighboring rooftops.

Other problems included:
The bathroom rug could not be placed by the shower, as the door would not open over it.

Both the hand soap and shower gel dispensers were not working.

The breakfast was very poor, with nothing suitable for guests who care about their diet: only white sugar, no nuts, no fruit, and no oats.

Overall, this hotel does not deliver on what it promises, misrepresents its rooms, and offers a disappointing experience. I cannot recommend it.