InterContinental Pattaya Resort, an IHG Hotel

✅Positive Aspects:
1. The breakfast was amazing. Variety of options.

2. Friendly staff.

3. The resort was quiet, making it great for relaxation.

⚠️Areas for Improvement:
1. The resort appears worn out. It’s understandable that it may be old but better maintenance & renovations are needed.

2. Clearer communication and better staff training would help.

We booked and paid for 3 people with breakfast, but the room had only 2 beds.

We called the staff and they initially asked for an additional fee.

Despite informing them that we had already booked and paid, they insisted on a 1500THB++ charge, sounded confused, said they would get back to us.

Although they later called to apologize for the misinformation and confusion and eventually provided an extra bed, the back-and-forth communication was baffling.

3. Our room had a musty smell, and the phone smelled really bad.

Good thing is the staff responded promptly with air freshener and cleaning, and offered to change our room, but the new room was on the 4th floor with no lift so we decided not to change.

While we appreciated their efforts, the smell and cleanliness issues should be fixed.

4. Ambassador members suppose to get 2 bottles of mineral water in room but there’re none when we arrived. A staff brought only 1 bottle later in late afternoon. At this point, we didn’t bother calling them again for services we should’ve received.

5. The electricity went out a few times while we were in our room. Each outage was short, but it became annoying after it happened a few times.

Overall : Though overall experience was not too bad, we found Intercontinental Pattaya to be below the usual standard compared with other Intercontinental hotels in other provinces.