Sandalay Resort

Not Worth the Price | Disappointing Service | Decent Location

I recently stayed at this hotel (to be specific - February 2025) , and while it has some positives, the overall experience was disappointing.

The rooms are clean but extremely small, lacking enough space to move around comfortably. The toilet is also cramped, and the lighting in both the room and the bathroom is too dim. One major inconvenience is the absence of a mirror in the room, making it difficult to get ready.

On the positive side, the hotel is located by the seaside, making beach access very convenient. The restaurant offers a nice sea-facing view, which enhances the dining experience.

However, the biggest letdown was the service. The staff is not courteous, and some are outright rude. I simply requested some tea bags, and the way they reacted was shockingly unpleasant—as if I had asked for something unreasonable. The housekeeping lady on the third floor accused me of stealing when I tried to take tea bags from her cart. Seriously? Is this how guests are treated? This level of hostility over something as trivial as tea bags is unacceptable.

Additionally, the restaurant staff restricts guests from using more than two sugar sachets—even in a buffet setting—which feels unreasonable and unwelcoming.

Overall, while the hotel itself is decent, the poor hospitality and lack of basic guest-friendly service make it a bad choice for the price. There are definitely better options available that offer a more comfortable and respectful experience. I won’t be booking this place again.

We arrived and not anything like the pictures on their web. No pool, no jacuzzi NO REFUND. As far as I am concerned, this would be called fraud in any other country. Currently I am extraordinarily angry