The Zign Hotel Premium Villa

I wasn't very confident about the cleanliness. When I opened the door, there was a musty smell, and the room felt quite damp. Additionally, I spotted a very large cockroach on the curtain. The service was just okay. When I drove in and asked the security guard where to park, he told me to go left, but the parking lot was actually on the right. Moreover, I asked for some water at the bar near the lobby, and they told me it's for sale but suggested I could ask for it at the lobby. When I went to the lobby, they said I couldn't ask for it and I had to buy it at the bar. I think the hotel staff have a problem with communication skills. The only good thing was the food. Considering the price, I don’t think it was worth it.

This was the first time my wife, daughter, and I stayed here. I had high expectations for this trip because the place is filled with activities and a great atmosphere that seemed perfect for our family. So, I booked a room for 3 days and 2 nights to ensure we could fully relax. Upon our arrival, we were warmly welcomed by the staff, whose service truly impressed us.

However, on the first night, an issue occurred. In the early evening while we were sleeping, there was a sudden loud noise, like a small explosion, inside the room. Immediately after that, the power went out entirely. I quickly called the staff to have a technician come check the problem. About 20 minutes later, the technician arrived, inspected the issue, and discovered that it was due to an electrical malfunction, which he then fixed. I asked him, “Will this happen again?” and he replied, “No, it’s been fixed.” I didn’t think much of it, thanked him, and went back to sleep.

Then came the second night. While our family was asleep, at around 5:10 AM, we heard the same loud noise again, like another explosion, and the power went out in the room just like before. My one-year-old daughter was startled awake and began crying in fear. I called the staff again and waited nearly 25 minutes for the technician to arrive. This time, it took almost an hour to complete the repairs, leaving my wife, daughter, and me unable to continue resting.

To be honest, I felt deeply disappointed with this experience. We came here to relax but didn’t get the rest we had hoped for. When checking out, I informed the staff about the incidents, and they apologized.

In the end, although my family and I still appreciate the atmosphere, service, and activities here, we are now unsure if we can trust staying here again in the future.

I don’t leave negative reviews on this occasion I will.

There was no hot water even after running the shower for 15 mins.

The room/villa advertised a hot tub. There was not a hot tub.

There was some kind of screeching/shouting 1980s Russian karaoke playing for at least 5 hours in the centre of the complex for EVERYONE to hear even now @0330. No sleep. Nothing. Then I got charged $10 for checking out Kate because I didn’t sleep until 5am.

I kind of feel I was sold a dream but ca la vie I will NEVER return to this place again.

This one is a five star past it's glory.

The rooms have been stripped of most of amenities. Guess the management is looking to sell or renovate soon.

Most of things I asked for ( or one expects in a 5 star) was responded by a BIG NO .... guess they've done away with the Hospitality Trainer also.

The only Big Advantage this place has is the location and a impressive size.

Stay only if you can ignore the all other things. A big No for me though.