Saritas Hotel ONLY FAMILY CONCEPT

Just finished a "vacation" in this hotel. Terrible experience. A hotel that supposedly has 4 stars, but in reality it has maybe 1 star.

The room is very old, I shared the balcony with the hotel cleaning staff. When I asked for a better room, of course I didn't get one because the hotel was supposedly full.

The food is horrible to say the least. Meat and fish in minimal quantities. Mostly there are various vegetables, so you have one huge plate of parsley, one plate of grapes, one plate of ketchup, mayonnaise, 3 plates of the same cheese (the only difference is that the cheeses are topped with a different spice). Food is repeated and the same food is used for several meals. For a couple of days you have boiled unpeeled eggs for breakfast, and then after a couple of days those eggs appear peeled and halved as the main course at dinner. On the third day of our stay, my wife got poisoned by the food she ate there - because until that moment we had not eaten anywhere outside the hotel. She had vomiting and fever. We also heard people in other rooms throwing up, because the insulation is so weak and you can hear everything.

We had all inclusive, but until 10am you can't get drinks such as coca cola, fanta and the like. They pour you those drinks in the bar, probably to limit you and to make you drink as little as possible and thereby save money. There are 2 very young guys working in the bar, who are very arrogant and rude. I guess it's part of the hotel management's plan to be served by such people and to make you uncomfortable to order something you've already paid for.

The hotel's private beach is shown in the pictures on the website much differently than it is in reality. In the pictures it is on one side of the underpass, and live on the other. The website also shows a beach bar, which of course does not exist.

The only praise I have for the staff that cleans the rooms is that the rooms are cleaned every day. Of course, those people give their best and are the least responsible for the chaotic situation in that hotel.

I'm sorry that our first visit to Turkey went like this. During our stay in Alanya, we saw that there are very kind people and good hotels. Unfortunately, this hotel is only used for robbery and everything around it is a scam, to give you as poor a service as possible for as much money as possible. We will certainly give Turkey and the Turkish people a new chance in the future, but we hope in a much better hotel that, if it has 4 stars, will actually look and function like that.

AVOID THIS HOTEL!

Horrible place, avoid. Rooms are very old and not maintained. Doors are not closing. They will try to charge you for everything. Internet 2€ a day per person, say what? Cleaning ladies trying to charge us for cleaning the room. Two weeks stay, they cleaned it 3 times. After trying to charge us you don't even ask them any more. I have seen people trying to complain, complete waste of time. Food is scarce. You will be queuing for rubbish food. A few times they made kebabs and fish and it was rationed, only to try not to eat. Many people get food poisoning including myself, and end up staying overnight in the hospital. The ambulance was regularly staying in front of the hotel. The only plus was the beach as it is very close and you have a free bed and umbrella if you wake up at 6 to put your towel to reserve it. Overall very disappointed and next time I will trust the bad comments as this time I ignored them by thinking that they are from some posh spoiled people, trust me they are not. They play music by the pool all day it is very loud and has the same songs every day so you won't be resting during the day.

If you don't want to ruin your vacation, don't even look there, it's a disaster.In the case of 3 houses, only the sea view rooms in the first house are nice rooms. The others are still very old and tired, most of the rooms had some kind of air conditioning problem. Many people said that. We got a better room for 100 euros.There are not enough chairs for everyone on the beach, you have to put a towel on the chair early in the morning at 6 o'clock if you want to lie on the chair.
Meals
Pasta, rice and porridge that have been in circulation this whole week. When the chicken was served, people from the three hotels were sure to line up to get something tastier. Even the potatoes disappeared as soon as they were brought. It is not normal that I have to be there after the opening because there is no choice after that. The canteen is small for the number of people. In short, I didn't go hungry, but I would still like a better menu during my vacation, not pasta or porridge.
The serving staff was ok
Bottled water is not provided by the hotel, but you can get it from the drinking machine, which is cold
and is connected to the general water tap. Warm water is not suitable for drinking because it has a disgusting smell and taste. The same water that comes from the tap in the room.

A very disappointing experience from the hotel and the workers of the hotel. The receptionist was extremely rude and useless. Didn’t help with any issues. The toilet ceiling was leaking. The food was always the same, very boring, no options for children apart from chips. The room was not clean and the room phone was not working as they disconnected it by purpose. The tv in the room was very old style. It should not be a 4 star hotel at all. I would rate it zero star as the management team was not helpful at all. They charge people for almost everything. Wi-Fi wasn’t free although it was all inclusive Package. They were always in fighting/arguing mood. Very Poor hospitality. I will never recommend this hotel to anyone and would never ever visit again.

First time in Alanya - disappointing experience. The hotel looks nothing like in the photos. First, we got a room that was in the building C - dirty towels and sheets, the TV and the air condition were not working, the terrace door was broken.
After a complaint and 3 long days, we got another room in building A, which was better, but still not what we paid for.
The hotel is far away from the city, has no entertainment for the children, the food is the same each day.
I would not recommend this hotel or come here again.

Disappointing Experience at Saritas Hotel

Rating: ★★☆☆☆

I recently stayed at Saritas Hotel and unfortunately, my overall experience was quite disappointing. From the excessive transfer time to the lackluster amenities and unprofessional staff, several aspects left a lot to be desired.

Firstly, the transfer time from the airport to the hotel took an unexpectedly long three hours. This prolonged journey was exhausting and dampened my enthusiasm upon arrival.

One of the major downsides of my stay was the hotel's policy of charging an extra 2 euros per day for WIFI. In this day and age, where connectivity is essential, I find it unreasonable for a hotel to charge for such a basic amenity.

The quality of the food at Saritas Hotel was another letdown. The meals provided were consistently bland and tasteless, lacking any exciting flavors or variety. It was disappointing to have such a monotonous culinary experience throughout my stay.

Furthermore, despite numerous complaints, the hotel only changed the towels after five days. This lack of attention to basic housekeeping needs is simply unacceptable and reflects poorly on the hotel's management.

Toilets not being conveniently available near the pool or restaurant area was another inconvenience. Guests had to walk all the way back to their rooms whenever they needed to use the facilities. This inconvenience was particularly inconvenient, especially during meal times or when relaxing by the pool.

The appearance and behavior of the staff at XYZ Hotel were also less than satisfactory. The employees were not in uniform, which made it difficult to differentiate them from the guests. Additionally, most of the staff seemed very young and inexperienced, which led to a lack of professionalism and efficiency in their service.

Overall, my experience at Saritas Hotel was far from enjoyable. The extended transfer time, the additional charge for WIFI, tasteless food, delayed towel changes, inconvenient toilet locations, and unprofessional staff all contributed to a disappointing stay. I hope that the management of Sarita Hotel takes these concerns seriously and works towards improving the quality of their services for future guests.