Aqua Fantasy Aquapark Hotel & Spa - Ultra All Inclusive

Very disappointed in this hotel, the hotel it’s self is very clean and nice looking however the room cleans are terrible. We would never return here.

- ants in the room with staff not able to do a good clean after room treatment

-the attitude of the reception staff & cleaners are terrible (they will tell you the room is finished when there is clearly dirt and hair on the floor as it had not been cleaned)

- Rooms do not have childproof locks so very easy access to the balcony as the children’s rooms are attached to balcony

-The entertainment isn’t very good (apart from beach party) and if you have small children it starts too late

- Aqua park looked good we didn’t get to experience it due to them not advertising the height restrictions they say it’s 1.2m but here in the Uk my son gets on all 1.2m rides (he’s 6) and couldn’t use it so was very upset. Also not all rides operate at this time of year even though they sat until October 31st.

- food is shocking! For a 5* I had expectations not high I’m not fussy but unless your happy with chips chips and chips then your good.

- breakfast finishes 9.30 so if you are from the UK and getting use to the 2 hour time difference you miss breakfast and what’s left at late breakfast is terrible.

- never thought I’d say this but far to much alcohol in one drink over half and not enjoyable didnt find the perfect holiday drink

- Ice cream is not available all day only between 2pm- 4pm & 7pm-9pm no slush or anything like that

- the al a carte Italian is not worth the booking promise the all inclusive is better.. and that’s saying something

- don’t offend the staff about the hotel they will call the police

- the pools are ICE cold, the sea is warmer
- The pool entertainment at this time of year isn’t anything good either.

- the beach isn’t picturesque nor is it clear you can’t use anything to look under the water as it’s volcanic ash beach & smells foul

- you cannot walk out anywhere out the complex as it’s remote with nothing around

- The shop has very little snacks etc to purchase and the snack bar that is 00:00 is terrible I did raise this complaint as stale bread and cold pasta did not go down well

- town is 15 mins in a taxi personally didn’t like the yacca restaurant that you can eat in for a free taxi there and back.

- very expensive take a lot of spending money we spent over £1200 in one week

- does not smell nice smells like sewage

- long transfer times & will rip you off in the Turkish airport if they think they can get away with it.

- coach transfer had over booked by 6 people so had children illegally on knees without seatbelts

- ensure you have travel insurance

Pros
- we returned 25/10/23 weather was just right early 20s in the mornings no higher then 25 but warm.

-towel service available

- plenty of sunbeds at this time of year not busy at all

-pear bar is the best for lunch time food however it’s a shame this isn’t open for evening meals this food was always better (but worse for flies sitting on the food)

- hotel it’s self very clean staff cleaning 24 hrs

- 10euro taxi into town just ask at the desk

-shops available for fake brands reasonable cheaper in town at this time of year they do clearance price and really good fakes if you like that sort of thing

- the Sunbed areas also smelt dirty although staff kept it very tidy with plates and cups etc & have spots to leave these around so it is never untidy

- Rooms are modern with small fridge which is reloaded with big water bottles every day

- entertainment staff are friendly - more so if you tip them including any other staff they appear very greedy like that.

- TUI rep available via reception and message

- hotel have a WhatsApp number which is well spoken English and can text for room issues or any other communication

- foggy bottom bar is great if you get a bunch of you in there late kids where allowed in it does say adult only but this was never the case (but it was October so not overly busy)

-plenty of drink available and staff that will make what you ask for

it was okay hotel. They say 5 stars but you don't get that 5 star feeling. beds are not comfortable, rooms were not clean, they also change some towels in your room, you think you have new ones but it is an old towel. it's the same food every day, they are very stingy with food, the same few choices every day, after 2 days you're tired of the food. glasses and plates are regularly dirty. The hotel room has no air conditioning, it literally blows hot air and the room is hot morning, afternoon and evening, so you don't sleep well. you pay a lot of money but they are stingy. it was okay but some things could be better such as hygiene.