Richmond Ephesus Resort - All Inclusive

Nestled between the mountains and the sea, this hotel boasts a beautiful sandy beach and a stunning location. The property features a main building along with several bungalows, each offering either garden or sea views. The rooms in the main building provide either direct or partial sea views, making it a picturesque retreat. Conveniently situated between Selçuk and Kuşadası, guests can easily explore both towns via an 85 TL dolmuş ride. Upon our arrival, which was quite early due to a midnight flight, I guess despite the availability of empty rooms, we would need to wait until noon for check-in. The room itself was adequately sized and included a balcony; however, the minibar was limited to just water and Coca-Cola, which were replenished daily. While the hotel has great potential, several areas need attention to enhance the guest experience: 1. Cleanliness: Unfortunately, cleanliness was a significant issue throughout the hotel. Litter was commonly found on the ground, with cigarette butts and leftover food items scattered about. There seemed to be a lack of staff attention to maintaining cleanliness. Additionally, the men's restroom facilities were frequently out of water and carried an unpleasant odor. 2. Bar and Beverage Quality: The hotel features three bars located in the lobby, by the pool, and on the beach. However, the bartenders appeared to be amateurs with little knowledge of basic bartending principles. The quality of drinks served was subpar; they tasted mostly like water despite having various names and colors!!! It is crucial to improve the quality of beverages offered to guests. 3. Animation Team: The animation team struggled with punctuality, as many scheduled activities were either delayed or canceled without notice. Evening entertainment was limited to two repetitive guitar singers. During live music performances, the atmosphere was disrupted by loud conversations from guests watching TV or playing billiards in the lobby area. 4. Guest Behavior: The presence of children running around and making noise throughout the hotel detracted from the overall experience. Groups of young football players frequently entered the hotel, creating a chaotic environment that disrupted the peace. 5. Restaurant Experience: The quality of food served in the restaurant was mediocre at best. Leftover items were often reused in subsequent meals with minimal changes, including salads and vegetables. Apart from the delicious San Sebastián cheesecake at dessert, most desserts did not meet expectations. If I were the hotel manager, here are my recommendations for improvement: • Hire more professional staff for the bar to enhance service quality. • Prioritize improving drink quality above all else. • Separate the television and billiard areas from the lobby to create a more serene environment. • Implement regular checks and cleaning of restrooms every hour. • Designate a specific area for young football players to minimize disruption. • Offe