Side Crown Sunshine Ultra All Inclusive

This was our first experience In Turkey and after reading reviews thought we would give it a try at Crown sunshine... we spent 2 weeks here and for the most part we're very happy with what was on offer . We arrived late evening and received a warm welcome and offer to upgrade our room to a pool view which didn't disappoint, we did look at the original room before making decision to change and only difference was the view so don't be put off if you cant afford to upgrade. Room was spacious and clean and was cleaned everyday the cleaner very friendly saying hello everyday even letting us in when our key didn't work. I do agree with some of the other reviews there are mostly Russian, German and Polish at the hotel but don't necessarily feel this makes too much difference to the experience of the holiday apart from the fact they are very rude and dont know how to que ! . There was entertainment every evening bingo (we were lucky enough to win ) one eve and prizes very generous , turkish night and karaoke to name a few. The pool area was fantastic biggest pool i have seen at a hotel and separate pool with slides for the kids , never had Problem getting a sunbed but I suspect this could due to covid 19 and hotel only being allowed to book 60% capacity i should imagine in normal circumstances things would be alot busier. The hotel itself is a little far from side but there are some shops within walking distance . you can catch a bus or taxi to explore further going to old town which we were told was nice although we didn't actually go. There is a bus that goes to the beach every 20 mins with a bar and snacks for lunch so you don't miss out (another first for us having AI on the beach) the staff at hotel all very friendly and do best to help with any quires you have sometimes language barrier a bit problematic . I only really have 2 complaints about our time the first was the FOOD now i will admitt i am a fussy eater but usually manage to find something I can eat whilst away ,the quality and assortment of what was offered i cant complain about with the exception of fish night ( when everything was fish based ) fish soup fish on the pizza etc so we ate out those days. It was the fact it like warm at best even if you arrived at beginning of service the stuff was alredy cooked and placed in a warming oven ( obviously didn't work that well ) breakfast hot stuff was always eggs either boiled , fried or omelette all cold or warm at best my personal opinion to remedy this would be to put a few microwaves in the dinning area allowing guests to heat it up should they wish. My 2nd complaint was the holiday rep who told us not to booktrips outside the hotel ( unbeknown to her we already had booked 2 before we even saw her) both apart from them arriving late to collect us were great and reasonably priced . We did rafting and buggy personally wouldn't do the buggy again just slow drive all in a line with a face full of dirt the whole way , rafting however definitely recommended brilliant time. We approached the rep asking for help with our flight and got talking and decided to book to do dolphin Island outside the hotel this was priced at €20 each lunch included, she charged us €40 each explaining that our price was AI only extra was beer at €1, we got chatting to a other couple who told us they paid €30 each and were promised the same us so I wasn't best pleased. We only took €20 extra after checking there was nothing else except photos to pay for . At the end we were asked to pay for icecreams and were also charged €3 per beer not €1 as promised ! My partner explained what we were told by the rep and the fact we only had €7 left after paying for photos after a angry call to the hotel by the boat owners we were let off. When I complained to the rep she basically said other Couple were lying ! My advice shop around before booking trips. We would definitely comeback again provided the food issue was sorted everything else was spot on