Royal Alhambra Palace Hotel

We have just returned from a weeks holiday. We had a fantastic time and were sad to leave, here is an honest review of our time there. Check in and reception - we were greeted at reception by two friendly ladies who spoke good English and were very helpful whenever we had questions throughout our stay. Rooms - We had a beautiful big room with a very large balcony. It was nice and cleaned everyday with fresh towels. Our mini bar was also restocked everyday. Pool - We loved the pools and slides and never had an issue getting a sun bed. My one complaint has to be when the water slides are on adults do not give up the inflatables when they have had a go and go up and down over and over while children are waiting to have a turn. I feel a staff member should police this as it is just selfish. Guests - This hotel mostly has German, Russian and Turkish attend, English are in the minority - I would say 2% are English speaking this makes it difficult for your child to make any friends. This was something that was important to us as ours is an only child and likes to make friends round the pool. We found some of the Germans to be extremely rude and my 8 year old child was hit (not on purpose) by an adult German man while he was playing air hockey, his puck flew off the table and he dived after it elbowing my daughter in the face and almost knocking her over. I know these things happen but he did not even acknowledge that he had done this, just went back to his game. When my husband confronted him about it he wasn’t bothered and muttered that he didn’t see her, still no apology!! This rudeness spilled into the food hall when we found they refused to queue up and pushed in at every opportunity. What is supposed to be a nice holiday meal turned into the hunger games!! Again this is not the hotels fault but again someone to police this wouldn’t go a miss. Entertainment - The entertainment team I found did their best but the evening entertainment we found boring and decided to stick to the beach bar which had live singers in the evening. Most of the entertainment is spoken in Turkish, then German, then Russian and then English. By the time they get round to repeating it in English it felt they couldn’t be bothered and it was rushed so we had no clue what was going on most of the time. The kids club manager ‘Super Mario’ seemed really good with the kids, until you meet him down at the beach bar after he has ‘clocked out’ and ignores your daughter when she says “Hi Super Mario” … we did not like this, he should always remain in character while on site and in view of little guests…. One morning we came out of the hotel on the way to the pool and were met by the photographer and a man holding a parrot. He asked if we would like to hold the parrot, I said “no thank you” my husband then said “no thank you” as we were walking on the man approached my 8 year old daughter, put his hand on her shoulder and attempted to put the parrot on her other shoulder. My