Mountain Paradise by the Walnut Trees in Bansko

No cleaning ladies whatsoever. From the 5th of February to the 9th we didn’t get any clean sheets or extra towels. This hotel is one of the worst places I have ever been to. Don’t recommend. STAY AWAYYY

Mountain paradise, more like mountain hell. We were here from February 5th to February 9 and our room wasn’t cleaned once. No new bedsheets, no new towels. I got a rash on my hand because everything was so dirty and even the floors were sticky. Never coming here again. Wouldn’t recommend. STAY AWAY

We were in period of 13th up to 18th January in the Hotel. In whole period our room was not cleaned not once. For 2 days we were reporting and asking to be cleaned but they didnt come. At least on the 5th day the cleaning ladies come and said that they had too much work and rooms that they didnt had time to come. THIS IS UN ACEPTABLE. The cleanliness is one of the most important things for renting accommodations. I DONT RECOMEND THIS HOTEL

It is laughable how the hotel is rated as a 4 star, when it is arguably a 3 star at best.

1. Rooms:

The room we were given was in very poor condition with damaged doors and furniture as shown in the pictures below. Upon our arrival, the sheets were not changed and we were lacking clean towels which were supposed to be provided by the hotel. The room itself was dusty as well. The pillows were uncomfortable and small. Sheets and towels were changed every 4th day.

The bathroom smelled of ammonia during our whole stay and we were given little to none soap and shampoos.

The heating couldn't be adjusted in every room, which meant that one room was constantly hot while the others were constantly cold.

2. Staff

The staff was terrible, providing 0 help to our problems during our stay.

There were kids from a skiing camp/school staying at the hotel which made a lot of noise past midnight and the staff DID NOT contribute in any shape or form to give the children's superior/teacher a warning or a fine.

We had issues with the wifi and no fix was provided by the staff.

The only positive was the bus driver who took us to the skiing slopes and back. He was always kind and on time.
He was, without a doubt, the best staff member at the hotel.

3. Food

The food was unpleasant and disappointing. There weren't many choices or options and the food was unappetising.

But the absolute worst part of it all were the cups. The hotel did not bother to give us glass cups or mugs for the coffee and we were forced to use plastic ones which melted once hot coffee or tea was poured in. When we complained about the above mentioned issue, the staff's excuse was that they did not have any glass cups. Which is absurd.

4. Pool and SPA

The pool was rather large and clean, it had a great hot tub and an amazing spa sector with steam rooms, saunas and more. No complaints here.

Worst hotel I have been to in years!!! Corridor lights are not working. Unhelpful staff who look miserable and would die if they said good morning or evening. Spa and swimming pool ineadequate. Wifi internet non existent in majority of hotel and when does work it is very poor, I wouldn't be surprised if the download speed was 0.1 megabytes. Shower leaked water every time it was used onto the tiles in the bathroom. I would also like to comment on the breakfast and dinner offered, abysmal. Simply awful. Would highly recommend to not book this hotel.

The rooms are dirty and some of the furniture are broken. The elevator is really old and dangerous for the visitors to go to their rooms. The most important thing is that the people who work at this hotel don't speak clearly English and most of the times cant understand what I was asking.