Where to stay with pets in Bansko

A hotel that offers more than you pay. The location is two or three minutes on foot from the cable car. The food we had included (breakfast and dinner) was excelent, especially the dinner, and very diverse

We stayed in March in a deluxe 2 bedroom suite which had a great view and very comfortable. The beds were comfortable too. It is a great location for the ski lift and a walk into Bansko town

The location and the Food are the only good things about this hotel

The staff were nice and helpful. The spa and pool are a great asset too, along with their staff and good priced treatments. Food was very tasty and a good selection, but if you only like uk food it will not be for you

Highly recommend this hotel and will definitely stay here again

The kitchen was excellent, offering a varied and delicious buffet, but unfortunately, no water was provided for dinner. The location is perfect, just a short walk to the ski lift and close to restaurants and shops

We visited it mainly for the SPA facilities, which are exceptional. The breakfast and dinner are also good - plenty of delicious food for everyone. The rooms are good size with a large bed, but no air conditioner

Katarino is one of the best SPA hotels available in the country. The location is beautiful with an amazing view over the mountain

The high quality of service is visible everywhere - welcoming staff, spotless clean facilities, amazing food (most of which locally produced). Pool and SPA areas are very relaxing and well maintained

You can go for a walk in the area or you can visit the Veterans Hut which is around 4 km from the hotel

They were loud in the mornings, waking us up, and they were smoking below our window, so our bedroom was constantly smelling like cigarettes - Pretty much everything was outworn - The staff were friendly, but lacked experience and organization Definitely not the level you expect for a 4* hotel, it wasn't very bad, but we won't come back

+ Tasty Food + Great view from the infinity pool and the restaurant - No air conditioning - We were in Villa 1, and the cleaning ladies room was right below us

The rooms are clean and the location is perfect, giving you peace and quiet, while you are still really close to the town

Liked · Location, navigation - perfect. Amenities, comfort - wonderful. Disliked · No air conditioning! There are no cosmetic stands in the shower cabin + there is no shower head in the bathroom, and one small handset

Not that good on the cleaning side. The apartment that we stayed is located in building "D", it is spacious enough for a family with maximum 2 children

The good thing is that it is next to the pool, and the activity park. Also they lets us stay with our dog

So if one wishes to move around more in the village better choose one of the hotels there, which are pretty much in the same category

This was an Amazing Holiday in Bansko especially in this Hotel. Great Staff in which I also have to mention: Georgi, Mitko, Toni. They were really nice and Professional

The rooms is very warm and clean! Also the food is very delicious we was half bord but sometimes we eat in the restaurants in the town! Me and my partner decided to go for the hammam package and our two kids had one kids massage each

The therapists did an amazing job. The massage, it felt so good and we were very relaxed afterwards. We rentede ski and also we took nice ski instructor from the hotel and we learned very quickly how to ski

If you are looking for a snowboard instructor, Marian Papakoca is the guy. Perfect teacher, even better as a buddy. He made us stand up and drive on our own in just a few hours

It was great. The hotel is super, the food is delicious, the service is excellent, the staff is friendly, I will definitely come again. 👌🎉👍.

Loved it! Only 2 things are down: only one channel in english & no hair conditioner supplied

Strongly recommend Platinum Hotel. The price is reasonable and the service is great

It has a swimming pool, gym, sports room and a double sauna (only one was working during my stay) attached to the hotel. It's riverside location in Bansko is ideal

It was a real pleasure to be a guest in this wonderful hotel. The room was more than amazing, the whole hotel, all the rooms were warm all the time

You have more than enough food for breakfast (I guess the dinner was also good since we had a half board) and the lobby had a special vibe. The hotel is worth visiting, I highly recommend it, everything was top quality

Nice hotel with hospitality warm place nice stuff good service drinks and good food . Value for money !!!

For Bulgaria the hotel is of good quality. Delicious food, polite staff. The rooms are already a bit where something in need of repair. Jacuzzi not working. Gym is purely symbolic. To the ski lift 1.2 km away.

the impression of the hotel is normal nothing is superfluous, all observed change of towels fed do not swear obscenities Discipline and order the car can be parked free of charge in General all is well

Unique atmosphere, excellent view, quick access to the mountains, clean air, lots of activities and great SPA center. Ideal place to be for a memorable vacation. It's luxurious, but prices are reasonable

A bit understaffed or so it seems at least, but I guess that is understandable given the current situation

Terrible bed but great breakfast at the hotel. The spa is great and includes many good areas and alternatives, I really enjoyed it prior to Saturday when it became crowded to the point I preferred to avoid it.

The only remark that I have this year (compared to the years before as we are their guests for more than 7 years) is about the food - the breakfast and dinner offering is like 3 stars hotel

Definitely needs improvement about the taste and variety of the food

The Spa is small, cold and noisy so not relaxing in any way. We also hired bikes that were very old and didn't have working brakes so it was a struggle to ride them. Only the picturesque view and fields were worthed

What are the disadvantages were seen: 1) the Cleaning was done so himself (on the first day, in General, a dead bug lying on the floor), the bed refueled so that I would not have ran at all 2) the Hairdryer did not work properly (turns off after ~30 seconds of work) 3) the water Pressure in the shower leaves much to be desired Overall, the hotel is fully justified

Lovely hotel about 25min walk from the gondola area, clean rooms mostly friendly staff, cleaners are lovely (1 was super helpful every day and went beyond the call of duty due to a friend - dont ask) lovely views

The rooms are comfortable and spacious. To the city center to go 15-20 minutes. The hotel has fast WiFi, free bus to the lifts, Luggage storage inventory. There is a swimming pool, sauna, Turkish bath

At the reception given bathrobes and Slippers. The food is tasty, left a good impression. + Beautiful view from the window. Very polite, English speaking staff

Nice hotel with good spa and pool but not so clean rooms

If you like vegetables and salads you will feel like home and if not good luck you will definitely feel hungry as there is not much of the choice for meat. Spa khm khm that is sauna and Turkish bath i mean it was ok

This is a very nice and new hotel. It is very conveniently located near the gondola departure, which is convenient for skiing

Nice and friendly. Good location

And above all, it is one of the few hotels that can provide a VIP ski pass, which will save you from the unimaginable queues at the gondola entrance

And above all it is one of the few hotel which can provide VIP skipass which saves you from the unimaginable queues at the entrance of the gondola

Excellent! Very good food, clean, beautiful spa and last but not least, the staff is very kind and attentive to the needs of the customers.

We are very pleased with our stay. The staff is great, we have no objections. We will definitely come to the hotel again.

We enjoyed all the facilities of the hotel

The other is that I think the spa needs dedicated child free times as it often felt like a children’s pool

The rooms were good and clean, the Spa was great, the treatments we had were profesional, the food was good with a large variety and most of all the staff was very obliging and helpful always smiling and kind

Taking snowboard lessons here was an incredible experience. It was my first time snowboarding, and I was a bit nervous at the beginning, but the instructor made everything so easy to understand

Every step of the lesson was well-structured, and the instructor provided clear, practical guidance. What I appreciated the most was the personalized attention

Their professionalism and patience really stood out, allowing me to learn the basics quickly and build confidence on the slopes

The best view ever. Perfect location and nice apartments for relax. Pools and spa as well Great service.

Many facilities including pool table, pinball machine, Olympic style swimming pool, sauna. Jacuzzi massage parlour, bar and restaurant. There is also a FREE shuttle bus service which runs constantly throughout the day

WOW, Premier Spa centre and hotel, with the most MAGNIFICENT views of the local golf courses PLUS really AWESOME views of the Mountains, all seen from our south facing verandah

Stayed there for a company event. Rooms were very nice decorated and clean. Restaurant is well organized and the food is tasty. Very nice and flexible personnel. The hotel manager was always there when we needed her

Very good hotel with big rooms, clean, good WiFi, good breakfast but far away from the center of Bansko (about 12 km) and the connection with the shuttle bus wasn’t very often .

Very comfortable and large reception area. There is a ski shop in the spa centre which even does training as well as equipment hire. We came for a month in mid February

Very calm and peaceful place. Have a good outdoor pool in the summer with beautiful mountain view. Pet friendly.

Very friendly and accommodating staff. The spa center was nice and clean. The gym was surprisingly well-equipped. Decent breakfast options at the buffet. Great stay overall.

Nice, clean, comfortable place with very kind personal and many relaxing options. Thanks, we will see again!

It is clean, comfortable, good looking, BUT not well maintained. Some furnitures are dirty, some facilities are broken. It is 3 km away from Bansko and Razlog, near the main road, near a forest and small river.

Perfect place for rest. It's quaet and peacefull. The barthender from pollbar is awesome.

Kind staff, great swimming pool, valuable for the money.

Its location is close to the gondola and some good supermarkets where you can also buy souvenirs. What I didn't enjoy was the poor Wi-Fi connection. Except this, the room was big and tidy and the holiday was great

The hotel is well located, Shuttle service to the lifts is always on schedule. In General, all good, but we need to take only Breakfast

The rooms are very nice, the food is excellent, the swimming pool is great and the hotel is very tidy!🙃

Nice hotel, Breakfast and dinner. Sauna, pool, Billiards, fitness. Polite staff.

It was a beautiful holiday!😀 The food is delicious! The room was big and clean!

Clear room , very good heating , very good breakfast with variety.

the breakfast is above average. The thermal area in free and really good. The location is a bit far from the center , 15 minutes by foot. Don't have so much parking around, consider that

I liked it very much, for the personal they were very nice to us and the view is unbelievable, the room had a stair that is pretty nice and the bathroom clean and made out of glass

The hotel amenities were great for both kids and adults! The kids room had a lot to offer and was clean. The staff was extremely polite and helpful

It’s a fantastic hotel with lovely bright rooms, nice pool area, great buffet and very friendly stuff! I can highly recommend to stay there!!!

Spectacular! I will recommend this hotel to everybody I will hear that they want to go sking in Bulgaria

The food was extremely delicious, rich and even a nice variety for vegetarians!

We went this hotel on December and all service was more than nice. The view from the terrace in the room was perfect 👌

Nice atmosphere, great view,affordable price and good service.

Food was not great (some on the cheap side). Although it was supposed to be buffet, limited options, improved after complaints. English is a bit of a challenge but you can manage

Fitness room quite basic, unheated, no batteries in the electronic counters, heat fixed with mobile electric heater after complaints

Unfortunately overall hotel has under standard maintenance, even some things are very easy to fix

Good location and very friendly staff! Reasonable food variety!

It's not bad. The personal is OK, but the food is not that good. I personally like the rooms - they are big and good looking. For winter this place is amazing!

Cold swimming pool and SPA area air temperature was 25 degrees during the winter. Air conditioning system doesn't work- no fresh air and humidity is like 99. Children play zone looks like ghetto.

The poll was warm but with to much chlore the apartment wasnt so clean. The food was very good. The waiters were not so polite. Passable. Although the price was good

Really friendly staff. The room was really warm and the breakfast adequate

I loved it great for the price

Not realy a 4star hotel. Rooms are very small, with small closet which can never fit your and your family's skiing gear (jackets, pants...) breakfast is good, so is dinner. Spa is decent.

Nice spa and convenient for skiing. They have shuttles available to go up to the gondola. Service not the best. Room cleaning not great. No room service. Breakfast was terrible.

Amazing location, friendly and active staff and the rooms were great.

The hotel was very well located, the staff is very nice and welcoming. Breakfast was very nice, but dinner was really not worth the extra money we payed

Good value hotel in a good location if you're in Bansko for the mountain - 5 minutes from the gondola. The rooms were basic but had what we needed

Great location as it was very close to the gondola and all the bars and restaurants. The food was a bit average and they gave us unlimited beer and wine between 6

This hotel has such a wonderful atmosphere.. A really cosy vibe! I just love the bar/shisha area beside the pool, so chilled and relaxing after a long day skiing! I really recommend this place!

Large rooms, cheap and good food at the lobby. Staff is really nice, we stayed a week in jan 2020 and would recommend to anyone!

Homemade cookies went down a treat, there’s a plentiful selection of food for breakfast and be sure to sample the delicious and tasty delights of their evening meals

Friendly and hospitable owners. Very comfortable accommodations. Prices are acceptable for the quality. Very Good Wine!!!!

Good, interactions, hospitality, comfort of the room.and the cleanest. Very friendly staff, grateful location's and waking distance to the gondola

We spent the winter vacation with our children and two other families in Bansko between January 2-9 2023 and stayed at the Rahoff hotel. We were in total 6 adults and 5 children

Liked the spacious, comfy communal chillaxing area - perfect for drinks and game playing with our companions… the hot tub is also a must! The whole place is immaculately kept and well maintained both inside and out

Really enjoyed our time in Rahoff hotel, great hospitality

The hotel is very good and locates near the centre. In the hotel there is a Turkish restaurant with tasty national cuisine. There are also breakfast included in the cost of a room

Nice cheap room, good location,but not always hot water !!!! First time ever there is no hot water in a hotel :(

Good location, cleanliness is OK, wouldn't use it again

The rooms are spacious, with a balcony, tv with a big amount of channels, refrigerator, mirror. The beds are very comfortable and there is a good temperature in the room. The stuff is very polite and cheerful

The breakfast includes eggs, ham, lukanka, cheese, Bulgarian cheese, bread, toasts, milk, Bulgarian Jogurt, jam, chocolate paste, butter, honey, corn flakes and chocolate balls

The owner of this hotel makes everything for the convenience of tourists even helps with personal requests. I can highly recommend this hotel because of good impressions

Clean rooms, pleasant service, free transfers to gondola. Breakfast is simple, but tasty and hearty. Nice view from window (4th floor). Owner is very communicative. Surely will stay here again.

Radiators are always on full blast so you can have the balcony door open and still be warm. Breakfast was what's fun to see what you would get. Mini bus to and from ski lift but it's only 5 or 10 minutes walk

in a quieter and pretty part of town but still easy to get to the gondola (they have a shuttle). roaring fire and traditional decor down stairs. excellent food and enjoyed getting half board

We really enjoy our stay in the Family Hotel Bisser. The family is so nice and helpful. They take care of us and the meals (breakfast and dinner) were delicious and so generous.

indeed a family hotel with nice hospitality, a warm atmosphere and a hot sauna. The friendly staff supplied us with all the information we needed and let us check-out late

Fab family run hotel. Friendly, clean, and close to restaurants and shops. Shirt walk to the slips. Pretty scenery from our bedroom window. Would stay there again.