Where to stay with pets in Bansko

Old fashioned hotel, spa lacks a little bit. Great staff and decent meals, the biggest bonus is that the hotel located really close to city center and the gondola which makes things easy.

Holtes is located in a fantastic location within walking distance of the ski lifts, and the food is delicious. However the hotel itself is quite old, and the rooms are not up to par

Relative big swimming pool, gently service. In the restaurant, there is no free clear water for drinking and must bez payed. Coffee automat always overloaded (if working), somet parts of meal wchich is empty is no supply

Great Apart-hotel. Nice apartment with balcony and a great view, staff nice and efficient, lovely pool & sauna complex, gym, nice outside space, child friendly. Close to gondola and town. Would definitely recommend.

Such a nice place! Great spa and the pool has been recently refurbished. Everyone is friendly and very helpful. The staff are very knowledgeable for tourists so if you want to know something, just ask them

The restaurant has also been refurbished and has a great selection of really nice food. Oh, and don't forget to check out the Juice bar 👍 Lots of improvements since we were last here

We visited it mainly for the SPA facilities, which are exceptional. The breakfast and dinner are also good - plenty of delicious food for everyone. The rooms are good size with a large bed, but no air conditioner

Katarino is one of the best SPA hotels available in the country. The location is beautiful with an amazing view over the mountain

The high quality of service is visible everywhere - welcoming staff, spotless clean facilities, amazing food (most of which locally produced). Pool and SPA areas are very relaxing and well maintained

You can go for a walk in the area or you can visit the Veterans Hut which is around 4 km from the hotel

They were loud in the mornings, waking us up, and they were smoking below our window, so our bedroom was constantly smelling like cigarettes - Pretty much everything was outworn - The staff were friendly, but lacked experience and organization Definitely not the level you expect for a 4* hotel, it wasn't very bad, but we won't come back

+ Tasty Food + Great view from the infinity pool and the restaurant - No air conditioning - We were in Villa 1, and the cleaning ladies room was right below us

The rooms are clean and the location is perfect, giving you peace and quiet, while you are still really close to the town

Not that good on the cleaning side. The apartment that we stayed is located in building "D", it is spacious enough for a family with maximum 2 children

The good thing is that it is next to the pool, and the activity park. Also they lets us stay with our dog

Amazing hotel with great staff who are happy to help. The theme is very cosy and makes you feel at home

A quite nice hotel that definitely needs renovation! The rooms are spacious bit outdated, the mattresses are quite old and the couch is really hard, my daughter woke up in pain

Be careful if you decide to visit it during summer, there is no air conditioning at all in the hotel nor in the rooms. We were on the 6th floor and the rooms were like a sauna

It was great. The hotel is super, the food is delicious, the service is excellent, the staff is friendly, I will definitely come again. 👌🎉👍.

Rooms pretty big and comfortable although a bit outdated. Swimming pool is large but all the area is slippery. Please watch out, almost everyday there is someone falling. Very slow elevators - use the stairs!

Veey friendly staff and nice food. Suggests transfer to the slopes. The interior is old, some furniture is broken. Room is not very clean.

Good hotel for a winter holiday. A decent kitchen. Normal staff. Quite quiet and not far from the ski lift.

Nice hotel, rooms are not that big but okay. Elevators are ridiculously slow ask for a room in a lower floor because you will use the stairs most of the time. Breakfast is fairly poor, dinner is a little bit better

At most you'll find better selection and variety outside. Pool and spa facilities are good. The hotel has a shuttle service but it's only about 10 minutes walk to the gondola

Cozy place, not too far from the city center but far enough to provide a nice and peaceful stay. We arrived late on a Friday and the restaurant was waiting just for us. That was a nice gesture right from the start

There was a hair salon, game room, pool and foosball. The room was a bit worn down, but still was spacious and warm. While we were away the towels and garbage were changed

The hotel offers lots of amenities, more than we could do in a weekend. There was a steam bath, a sauna, a pool with a jacuzzi, kids pool and massage chairs, among others

Just bulgarian food is not that good. Wi-fi is working in the rooms but if not, you can ask them to reset the routers and youll be fine

Its far from ski center but you have bus at morning on every hour or less from the hotel

Nice hotel with average cusine. If it's booked via those sites which offered high discounts, pay attention. Interior is quite old, it has jacuzzi in the pool itself and it's significantly small

It has a swimming pool, gym, sports room and a double sauna (only one was working during my stay) attached to the hotel. It's riverside location in Bansko is ideal

It was a real pleasure to be a guest in this wonderful hotel. The room was more than amazing, the whole hotel, all the rooms were warm all the time

You have more than enough food for breakfast (I guess the dinner was also good since we had a half board) and the lobby had a special vibe. The hotel is worth visiting, I highly recommend it, everything was top quality

Nice hotel with hospitality warm place nice stuff good service drinks and good food . Value for money !!!

For Bulgaria the hotel is of good quality. Delicious food, polite staff. The rooms are already a bit where something in need of repair. Jacuzzi not working. Gym is purely symbolic. To the ski lift 1.2 km away.

the impression of the hotel is normal nothing is superfluous, all observed change of towels fed do not swear obscenities Discipline and order the car can be parked free of charge in General all is well

The spa center is spacious and clean, overall the personell is very professional and polite

Unique atmosphere, excellent view, quick access to the mountains, clean air, lots of activities and great SPA center. Ideal place to be for a memorable vacation. It's luxurious, but prices are reasonable

There is a wonderful restaurant with fireplaces and spacious verandas, which offer gorgeous views of the mountains, lake and golf courses! A wonderful place to live and relax! Apartments and chalets are sold there, and if you contact me, I will give you a %% discount!!! from the price of the official website!!! This is, without exaggeration, the best complex in Bulgaria, with impeccable service and...

The excellent Spa complex has a heated swimming pool outside, indoor pool, sauna, Hammam, infrared cabin. Good fitness zone: gym hall 2 squash courts, 2 ping-pong, Billiards, air hockey.

There are children's playgrounds, indoor and outdoor swimming pools, ski and golf equipment rentals, and a couple of shops

A bit understaffed or so it seems at least, but I guess that is understandable given the current situation

What are the disadvantages were seen: 1) the Cleaning was done so himself (on the first day, in General, a dead bug lying on the floor), the bed refueled so that I would not have ran at all 2) the Hairdryer did not work properly (turns off after ~30 seconds of work) 3) the water Pressure in the shower leaves much to be desired Overall, the hotel is fully justified

Lovely hotel about 25min walk from the gondola area, clean rooms mostly friendly staff, cleaners are lovely (1 was super helpful every day and went beyond the call of duty due to a friend - dont ask) lovely views

The rooms are comfortable and spacious. To the city center to go 15-20 minutes. The hotel has fast WiFi, free bus to the lifts, Luggage storage inventory. There is a swimming pool, sauna, Turkish bath

At the reception given bathrobes and Slippers. The food is tasty, left a good impression. + Beautiful view from the window. Very polite, English speaking staff

If you like vegetables and salads you will feel like home and if not good luck you will definitely feel hungry as there is not much of the choice for meat. Spa khm khm that is sauna and Turkish bath i mean it was ok

Very large clean rooms. Swimming pool - spa for max 10 persons. Only one elevator. Small breakfast room. Nothing to do except spa. Not even a desent bar. Very far from the center. Just for a sleep.

Excellent location and service, but needs renovation. No air conditioning, problem with the door and we changed the room. Nice swimming pool and spa, and beautiful interior design

The hotel is awesome! Nice crew, nice bar and very kind service. They have awesome breakfast and dinner, they have a sauna and a pool. Also you can pay a bit for ping pong or billiard

The hotel is lovely, the pool is amazing, the spa is quite and absolutely enough to have a pleasant stay !:)) As well is close to the old city of Bansko ! Definitely recommend !

Such a nice hotel right next to old town too, the food in the hotel is OK could do with a rethink on combination and level of flavour, but overall really nice place to be.

A nice hotel in central Bansko. Comfy rooms with a cosy lobby bar with a nice fireplace. Good pool and sauna, steam room

Bansko is known ski sesort, but is very attractive and beautiful during the summer as well

This is a very nice and new hotel. It is very conveniently located near the gondola departure, which is convenient for skiing

And above all, it is one of the few hotels that can provide a VIP ski pass, which will save you from the unimaginable queues at the gondola entrance

And above all it is one of the few hotel which can provide VIP skipass which saves you from the unimaginable queues at the entrance of the gondola

Excellent! Very good food, clean, beautiful spa and last but not least, the staff is very kind and attentive to the needs of the customers.

We are very pleased with our stay. The staff is great, we have no objections. We will definitely come to the hotel again.

This a very good and new hotel. It is very well positioned near the gondola departure, which is confortable for skiing

The hotel is a 10-15 minute walk from the old center of Bansko and the gondola, but I am told that they run a shuttle service (every 10 minutes or so) in the winter. So we are considering it for a ski vacation

We are really excited and eagerly looking forward to our next winter fairytale vacation here! :)

We stayed for 3 nights in October, 2024 with our chihuahua. We were very pleased with the hotel and the service. It is pet-friendly! This is the biggest plus for us. Although, the hotel has many other great features

I truly believe these fantastic people make the place so special! We've also enjoyed the high quality of hot drinks on the terrace overlooking the majestic Pirin mountain and the wide selection of meals during breakfast, lunch and dinner

The pools are mostly good for soaking, but the saunas, steam rooms and warm lounge beds are great. The food is tasty, fresh and very varied. Drinks, including alcohol, were included, which is a plus

Warm, cosy and really family friendly hotel! That's how we appreciated the 2 nights-stay at St. During our holiday we absolutely loved the perfect service of the entire Hotel TEAM

The best view ever. Perfect location and nice apartments for relax. Pools and spa as well Great service.

Many facilities including pool table, pinball machine, Olympic style swimming pool, sauna. Jacuzzi massage parlour, bar and restaurant. There is also a FREE shuttle bus service which runs constantly throughout the day

Stayed there for a company event. Rooms were very nice decorated and clean. Restaurant is well organized and the food is tasty. Very nice and flexible personnel. The hotel manager was always there when we needed her

Best place as base to ski in Bansko. Not in the center but it's better because is very calm. Tried the full body massage and the spa, very good! Breakfast is normal (I'm Italian) but it's standard.

Haven't really spent a night there yet, but it was great. We only had a tour to check things out for a corporate Christmas party setup. It's just what we were looking for and I can't wait

Very good hotel with big rooms, clean, good WiFi, good breakfast but far away from the center of Bansko (about 12 km) and the connection with the shuttle bus wasn’t very often .

Very calm and peaceful place. Have a good outdoor pool in the summer with beautiful mountain view. Pet friendly.

Very friendly and accommodating staff. The spa center was nice and clean. The gym was surprisingly well-equipped. Decent breakfast options at the buffet. Great stay overall.

Nice, clean, comfortable place with very kind personal and many relaxing options. Thanks, we will see again!

It is clean, comfortable, good looking, BUT not well maintained. Some furnitures are dirty, some facilities are broken. It is 3 km away from Bansko and Razlog, near the main road, near a forest and small river.

It was also nice to have a fully equipped kitchen so we could cook whatever we liked for ourselves and not depend on deliveries in plastic bags and containers. If the place gets renovated they surely will see us back

Now, ten years later, everything is still the same. Which means that ten years of wear and tear have passed. The villas need urgent attention! There were a few good things during our stay, nevertheless

Its location is close to the gondola and some good supermarkets where you can also buy souvenirs. What I didn't enjoy was the poor Wi-Fi connection. Except this, the room was big and tidy and the holiday was great

The hotel is well located, Shuttle service to the lifts is always on schedule. In General, all good, but we need to take only Breakfast

The rooms are very nice, the food is excellent, the swimming pool is great and the hotel is very tidy!🙃

It was a beautiful holiday at Evelina Palace Hotel! The hotel was big and very clean, modern! The staff was very friendly and they could help me any problem or dilemma I had

There was delicious and different food every day. The water in the swimming pool was warm and perfect for swimming after a good day of skiing

I hope I will come back sometime! :)

the breakfast is above average. The thermal area in free and really good. The location is a bit far from the center , 15 minutes by foot. Don't have so much parking around, consider that

I liked it very much, for the personal they were very nice to us and the view is unbelievable, the room had a stair that is pretty nice and the bathroom clean and made out of glass

The hotel amenities were great for both kids and adults! The kids room had a lot to offer and was clean. The staff was extremely polite and helpful

It’s a fantastic hotel with lovely bright rooms, nice pool area, great buffet and very friendly stuff! I can highly recommend to stay there!!!

Spectacular! I will recommend this hotel to everybody I will hear that they want to go sking in Bulgaria

The food was extremely delicious, rich and even a nice variety for vegetarians!

We went this hotel on December and all service was more than nice. The view from the terrace in the room was perfect 👌

Food was not great (some on the cheap side). Although it was supposed to be buffet, limited options, improved after complaints. English is a bit of a challenge but you can manage

Fitness room quite basic, unheated, no batteries in the electronic counters, heat fixed with mobile electric heater after complaints

Unfortunately overall hotel has under standard maintenance, even some things are very easy to fix

It's not bad. The personal is OK, but the food is not that good. I personally like the rooms - they are big and good looking. For winter this place is amazing!

Cold swimming pool and SPA area air temperature was 25 degrees during the winter. Air conditioning system doesn't work- no fresh air and humidity is like 99. Children play zone looks like ghetto.

The poll was warm but with to much chlore the apartment wasnt so clean. The food was very good. The waiters were not so polite. Passable. Although the price was good

Not realy a 4star hotel. Rooms are very small, with small closet which can never fit your and your family's skiing gear (jackets, pants...) breakfast is good, so is dinner. Spa is decent.

Nice spa and convenient for skiing. They have shuttles available to go up to the gondola. Service not the best. Room cleaning not great. No room service. Breakfast was terrible.

Great location as it was very close to the gondola and all the bars and restaurants. The food was a bit average and they gave us unlimited beer and wine between 6

Good value hotel in a good location if you're in Bansko for the mountain - 5 minutes from the gondola. The rooms were basic but had what we needed

The hotel was very well located, the staff is very nice and welcoming. Breakfast was very nice, but dinner was really not worth the extra money we payed

This hotel has such a wonderful atmosphere.. A really cosy vibe! I just love the bar/shisha area beside the pool, so chilled and relaxing after a long day skiing! I really recommend this place!

Large rooms, cheap and good food at the lobby. Staff is really nice, we stayed a week in jan 2020 and would recommend to anyone!

The hotel is very nice, the service is excelent, the food was delicious. Thank you for the good vacantion.

We spent the winter vacation with our children and two other families in Bansko between January 2-9 2023 and stayed at the Rahoff hotel. We were in total 6 adults and 5 children

Good, interactions, hospitality, comfort of the room.and the cleanest. Very friendly staff, grateful location's and waking distance to the gondola

Liked the spacious, comfy communal chillaxing area - perfect for drinks and game playing with our companions… the hot tub is also a must! The whole place is immaculately kept and well maintained both inside and out

Staying at this family hotel was one of the best experiences in my life! Hosts Maria and Krasimir are very welcoming, helpful and sincere people. I would definately recommend this place! Thank you guys!

Homemade cookies went down a treat, there’s a plentiful selection of food for breakfast and be sure to sample the delicious and tasty delights of their evening meals

Really friendly hotel with a great welcome from Krasimir and Maria. Krasimir has contacts with a ski equipment rental shop where we had a good reduction in charges