5 star hotels in Bansko

Amazing service! Great food, kind staff and great food. I highly recommend the hotel! The spa was one of the best I have visited. The massage therapist was very professional and the spa environment was really relaxing! The hotel 1 minute of waking from the funicular.

We were 4 nights at the hotel and really liked the stay. The service of the staff at the hotel is excellent, from the reception to the spa, everyone is very respectful of the customers. I would like to especially mention the employee named Tsvetelina, charming, always with a pleasant smile and great kindness. Special thanks to you Ms. Tsvetelina!!! The food in the restaurants is excellent and the service...

My wife and I recently stayed at the Kempinski Hotel in Bansko, and while most of the experience was exceptional, we traveled after our wedding and in the room there was a bottle of bubbly wine and chocolate that made our day! First, the breakfast was outstanding—easily a 10/10. The egg station was a standout, with fresh and perfectly prepared dishes each morning. The variety and quality were excellent...

My most favorite hotel in Bansko with great location and service. The staff is super friendly and the hotel has multiple dining options and wonderful SPA. It is super convenient for skiing in the winter with the possibility to buy a VIP pass and skip the lines for the gondola ski lift.

We enjoyed every moment in Kempinski, most important, service is very attentive, everyone was very kind. Food is top notch, excellent breakfast and barbecue. Spa is wonderful, one of the best. Only thing I would like to encourage is room renovation, since they seem a bit outdated.

This hotel has a wonderful location and great facilities, my family and I always love to come here at any point of the year. My favourite part is the spa and it is something amazing. If your wondering where to stay in bansko this is the place!!!

Breakfast is great. There are some stuff broken in the room, so the room is not really maintained, however room service is good. Some of the hotel staff are nice and some not so much. The location of the hotel is bad, 15 minute walk from the lift and the shuttle is not frequent enough and too small.

A tasty buffet breakfast included with our stay until 10:30 am. The banya spa was very pleasant and relaxing after a long day of skiing with free bus from and to organized by the hotel (free entry if you stay more than 5 nights). Would have been nice to have more trips to the spa and unfortunately the places on the bus are limited. Make sure to reserve in advance. For skiing, the hotel has a free...

Stayed at the Regnum in February 24. Really enjoyed our stay for a week, lovely warm hotel, large room, comfortable bed, our room was nice and quiet, staff were very friendly and approachable, good choice of food and drinks for breakfast, superb location for centre of Bansko and Gondala. Building layout for Spa was quirky but didn’t bother us at all and the Spa facilities were great with super friendly...

There are kitchen in the room but no saucepan; second floor c block smells awful! thermal is not in the hotel but outside to be reached by shuttle. Breakfast was wonderful and location are close to city center . Hotel is well located but needs absolutely to be renovated specially rooms; wind comes in from the windows edges! Special thanks to Mr. Husein that I meet in dinner at dining hall, I have...

Advertised as a 5 star hotel but it is not really. Good enough

It was a pleasant stay. Good location both for skiing as well as a walk in the center, friendly staff, many food options at the buffet, nice spa area....everything at a resonable price. I recommend it!

The hotel is wonderful, we loved everything about it, the staff and service, the food, the spa, especially the outdoor pool, the room was spacious and super clean. Definitely coming back.

Great hotel. Big rooms. Great staff. The coffee prices are a bit high. Bit over all great choice.

Had a marvelous four-day break at the Premier Luxury Mountain Resort! Everything was superb - accommodation, food quality and quantity, the personnel. Especially the staff made every effort to make our stay an experience to remember! Special kudos to Ivana and the masters of cocktail, Georgi and Georgi. Highly recommended. We will definitely come back!

Experience luxury at its finest at the hotel where every detail is meticulously crafted to ensure an unforgettable stay. From the moment you step into the elegant lobby, you're greeted by an ambiance of sophistication and warmth. Indulge your palate at the Amvrosia a la carte fine dining restaurant, where culinary delights tantalize your taste buds with every bite. For a more casual dining experience...

Very pleasant stay at this hotel, staff were extremely friendly throughout our whole stay, check in was very quick and also the staff were very accommodating to our requests. Rooms were spacious and clean, shuttle service to the gondalas and only a few mins drive from the ski town so great location.

As a seasoned travel connoisseur, my stay at PREMIER Luxury Mountain Resort was nothing short of exceptional. From the moment I stepped foot into this exquisite haven, the staff's professionalism and attentiveness were palpable, making me feel truly valued. The rooms exuded opulence, adorned with brilliant interior design that seamlessly complemented the breathtaking mountain vistas outside. Each...

This place is the best! It is so comfortable, you will sleep like a rock in those huge beds. The design is one of the best I’ve seen ever. The stuff is so kind. I would stay here again and again and again (so far I’ve stayed here 7 times already)

We stayed for four nights at this marvelous hotel. The rooms were delightful, consistently clean, always warm. The staff was friendly and always ready to assist, while the breakfast offered was outstanding. The hotel's amenities, including sauna, jacuzzi, and swimming pool, added to experience. Located 5-10 minutes on foot from the first ski lift, the hotel also provided a convenient van service to...

This place is one of the best places to stay if you visit Bansko and you are keen on good food, comfort, and excellent service.

Amazing hotel (apartments or studios), big apartment room, two TVs, shower, bath, kitchenette, big closets. Very helpful and kind staff. Hotel is 7 minutes walk to the ski lifts and to the centre, no need for taxi. Highly recommended! Would repeat this visit for sure!!

we had a pleasant 3 night stay here during off season, in a spacious studio with a kitchenette. it looks like they had a recent facelift, the interior looks brand new. the bath tub in my room however does need some maintenance for the leak. staff was great, welcoming and always helpful especially at the restaurant. we indeed had dinner there every night.

The hotel definitely doesn't deserve the 5-star category. There are so many things missing. The bathroom is extremely small, they forgot to load it with shower gel, shampoo, etc. The rooms are spacious at the other hand. There is nice view to the mountains. The SPA area is too small for the capacity of the hotel. There are 2 saunas and a steam bath which are all not big enough to accommodate all of...

Lovely resort, offering villas, apartments and hotel rooms with different pricing options available for almost everyone to choose and enjoy it here. The spa center is spacious and clean, overall the personell is very professional and polite. The only remark that I have this year (compared to the years before as we are their guests for more than 7 years) is about the food - the breakfast and dinner...

Terrible bed but great breakfast at the hotel. The spa is great and includes many good areas and alternatives, I really enjoyed it prior to Saturday when it became crowded to the point I preferred to avoid it.

Not good value for the money you pay - the apartments are old and need some renovation, the food in the restaurant is average, if you have dinner included they don't even serve water and you have to pay for it. The Spa is small, cold and noisy so not relaxing in any way. We also hired bikes that were very old and didn't have working brakes so it was a struggle to ride them. Only the picturesque view...

Unique atmosphere, excellent view, quick access to the mountains, clean air, lots of activities and great SPA center. Perfect for families. Ideal place to be for a memorable vacation. It's luxurious, but prices are reasonable. A bit understaffed or so it seems at least, but I guess that is understandable given the current situation.

There is no full size mirror in the room. The food is very good. The service is excellent.

Great hotel with an awesome spa and outdoor pools.

Had a great stay here. Not the 5 star you normally expect. If I’m honest it’s a 3 star with the amenities of a 5 star. But the service and staff were 5 star all the way. We were off session, so the town was a ghost town with nothing open. But still, a beautiful area nonetheless

Fantastic hotel we were….Lucky…to stay there for 3 nights in July. Staff are very friendly, rooms very comfortable and the spa is very well kept. Top spot for Bansko. Not that close to the lift for skiers although there is a shuttle in season, but it is very close to town center for summer. We look forward to staying here again. Thanks Lucky

Very good place! We were at Easter time, there were nice decorations. The rooms are clean , the spa is big and a lot of choice for relaxation, there is variety. The staff is super nice and polite, very professional. Also, the hotel is in a quiet place, there is parking of course. I would recommend this place.

The hotel is very nice for families. They had variety of things for breakfast and it is until 11am, which is perfect! We had 2 weekends there. The SPA is very modern, rooms are clean and nice. Last but not least, they are pets friendly hotel. We will be back soon :)

You can find fancy equipment, amenities and all sorts of perks in the hotels of Bansko. They have it all here at Lucky but what makes them stand out from the others is the staff! Super friendly, helpful, and professional. The rooms are spacious and comfortable. The breakfast - rich and fresh. The SPA is super fun, especially the pool outside. During our stay, we sensed a world class hotel leadership

We had our doubts before booking in Bulgaria, as we’ve heard some rather alarming stats about the pandemic situation here. However, I can honestly say that we felt perfectly safe in Lucky Bansko - all measures were taken seriously, and we didn’t have any second thoughts on-site. The team does everything they should to ensure proper distancing, perfect hygiene, and smooth organization of the group activities...

Nice and friendly. Good location

This a very good and new hotel. The staff is very kind. It is very well positioned near the gondola departure, which is confortable for skiing. And above all it is one of the few hotel which can provide VIP skipass which saves you from the unimaginable queues at the entrance of the gondola.

This is a very nice and new hotel. The staff is very kind. It is very conveniently located near the gondola departure, which is convenient for skiing. And above all, it is one of the few hotels that can provide a VIP ski pass, which will save you from the unimaginable queues at the gondola entrance.

The hotel is super, clean, cozy, with friendly staff, we will definitely come back again.

Overall a nice place. Rooms are large, beds are very comfortable. The pool is very nice and the water is warm enough to swim with kids. Didn’t like the attitude of the staff at the restaurant which was the reason for us to look for other places to eat during our stay.

Excellent! Very good food, clean, beautiful spa and last but not least, the staff is very kind and attentive to the needs of the customers.

Nice hotel. A bit old-fashioned but clean and convenient. Swimming pool and Sauna. Decent breakfast selection

Such a nice place! Great spa and the pool has been recently refurbished. Everyone is friendly and very helpful. The staff are very knowledgeable for tourists so if you want to know something, just ask them. The restaurant has also been refurbished and has a great selection of really nice food. Oh, and don't forget to check out the Juice bar 👍 Lots of improvements since we were last here.

Holtes is located in a fantastic location within walking distance of the ski lifts, and the food is delicious. However the hotel itself is quite old, and the rooms are not up to par. The hairdryer was not working, and they do not provide towels for the spa in the rooms.

Nice hotel with nice and polite personnel. The Wi-Fi in the rooms is not so fast. Nice SPA. Food is the best, delicious!

Great Apart-hotel. Nice apartment with balcony and a great view, staff nice and efficient, lovely pool & sauna complex, gym, nice outside space, child friendly. Close to gondola and town. Would definitely recommend.

Casa Karina is a nice hotel in Bansko, with spacious clean rooms. Very good breakfast and dinner. A well equipped gym. Also there is a nice swimming pool available along with a sauna and steam bath. Looking forward to my next trip to Bansko to stay at Casa Karina.

This a very nice hotel at the end of the town. The hotel is remote and overlooking some fields (and sheep). It's quiet and serene. The rooms are well appointed, and the service is top. The food in the restaurant is very delicious and plentiful, I had the best mini Pavlova! The only quibble is that the lobby is too small. But they fully compensate with a welcome drink 😄

It was a nice surprise.Although the hotel is located 10-15 min walk from downtown, the view from the window of our studio was nice - up to the Pirin mountain and down-to the garden-patio. Very friendly service...and the food was above all expectations. Mineral water SPA was a bonus.

The hotel is near the lift in Bansko, with a great view to the majestic Pirin mountain! We had such a fresh air when we opened the windows or the terrace. The food was very delicious, we were here for the day of the Union even, they had special items, which were delicious 😋. The spa and pool area is very interesting and relaxing. The pool has a special filtration system, not with chlorine but with...

One word - perfect! 😍 We really love it! The room is very huge and nice! Food is fine - you have all you need! I’ve read that the pool is crowded and don’t have outdoor open spaces - but I prefer it as there are no “helicopters” 🐝 definitely will visit it again ❣️ I was with my kid (2y) and there is no playground near. Hope soon they will make one! As a smoker - the balcony was super! 🥰 I’ve spent...

Our stay at the all-inclusive hotel was truly relaxing. The extensive buffet offered a wide variety of delicious food, catering to all tastes. The rooms were impeccably clean, adding to the overall comfort of our stay. While the spa services were enjoyable, they could benefit from upgrading their massage techniques to include options like Thai massage. Despite this, everything else was perfect, making...

Lovely place with spacious rooms in a quiet area with beautiful view of mountains. Good spa facilitjes with pool, jacuzzi, sauna & massage. I highly recommend deep tissue massage with Cati!

I liked the hotel, good rooms, there is a balcony, a large pool and a children's pool

It was a decent stay, me and two friends had a double floor room with 2 single beds on the first floor and one double bed on the second floor. We slept well, and the breakfast was perfect. We also booked massages at the hotel's spa, which I highly recommend. There was no hairdryer in the bathroom, which is a minus and the overall cleanliness of the room could be better. We read some really bad reviews...

Very nice and clean hotel with great food , but it's not kids friendly.

No clean. No quality food and the pool is cold. There the normal room sad suite. I'm sorry but I don't like. The staff its very good everyone.

Fabulous. Many thanks to all the staff

I liked it very much, swimming pool, saunas, gorgeous view from the window. True, on some days the breakfast was cut, but still ok. Free transfer every hour to the ski lift and back. (And on foot to it 15 minutes in principle) A little later I'll post a photo. In general, would come back here again. The rooms have a mini kitchen by the way.

The room was cozy and clean with a balcony to the mountains. The personnel was nice. The breakfast was good. The spa area had everything. I was very pleased.

Location is good, a few minutes walk to the gondola. Excellent service, we enjoyed the pool, sauna and massage services. The rooms are nice and clean, but with very thin walls, we could hear the neighbors very clearly. Has a cute arcade room with billiards, foosball, pinball and more. Overall, we enjoyed our stay

Great hotel,very clean, love the sauna and pool. Excellent breakfast. Staff very nice and helpful . Great location only a short walk to gondola, and bars. Would stay here again.

Exceptional hotel. Beautiful traditional Bulgarian experience. Not a party hotel. More the place if you want a nice relaxing trip. The food was brilliant, great spa and in a great location close enough to the gondola. Would highly recommend

Hotel Tanne was a perfect hotel for us on our first trip to Bansko. Our room had a great mountain view and was cosy and clean. There was plenty to do there; the spa facilities are good, there is a fun games room/arcade, a bar, restaurant and plenty of chilling areas with open fire places. The food provided with the room was excellent. Dinner options were always varied, showing us lots of different...

Great locationtata. Great spatata, very friendly stafftata and cleantata

It seems to lack maintenance and needs some renovation. The Hotel is really at the edge of the village.The walking path from the main road to the hotel at the top is not very safe especially at nighttime. So if one wishes to move around more in the village better choose one of the hotels there, which are pretty much in the same category. In conclusion:an overpriced 3 star hotel with a few facilities...

Not that good on the cleaning side. The apartment that we stayed is located in building "D", it is spacious enough for a family with maximum 2 children. The good thing is that it is next to the pool, and the activity park. Also they lets us stay with our dog.

A quite nice hotel that definitely needs renovation! The rooms are spacious bit outdated, the mattresses are quite old and the couch is really hard, my daughter woke up in pain. Be careful if you decide to visit it during summer, there is no air conditioning at all in the hotel nor in the rooms. We were on the 6th floor and the rooms were like a sauna. Loved the breakfast that was unexpectedly delicious...

Amazing hotel with great staff who are happy to help. The theme is very cosy and makes you feel at home. The rooms are clean and the location is perfect, giving you peace and quiet, while you are still really close to the town. 10/10

The hotel has a pleasant lay out, the breakfast is excellent, the bar is lovely and the food is very good. The spa is good with a small swimming pool, sauna and steam rooms. The only downside is the rooms themselves. They're perfectly adequate, although the beds could be better, but the walls are so thin that it can be difficult to sleep. I could hear conversations at normal speaking volume fairly...

Very nice and friendly staff. The first room had an awful smell and the gentleman managed to change our room but the second room was bigger and nicer but with mould and very cold as all the cold wind was coming inside the room from the window. the breakfast was very basic with no many choices . The spa was a problem as I booked 2 massages first one was with a lady with o black long hair was amazing...

Very kind, nothing was missing, good BB, perferct spa, clean and quite, free parking. Maybe a bit far by foot from town for whom is dont rent a car.

It’s not what it used to be few years ago. Prices have gone significantly up, the level of service have reduced. Food is mediocre, there are cracks on the walls, wallpapers are torn, carpets with stains.

convenient temperature, and not smelling. Great view on the mountains from lying in the whirlpool or swimming in the indoor basin. Comfortable modern spacious rooms and apartments. In-house restaurant and in 10 min walking several quality restaurants with traditional cuisine. Try the Japanese or conventional massage or cosmetic treatment.

Beautiful hotel with beautiful views! Tastefully decorated apartments and villas. A mix of comfort and luxury. Spa and pool are great - the pool is excellent for children and people who can’t swim as it’s not deep. It has mineral water. The jacuzzi has mountain views. There’s a smaller pool for children too. The food is good - some dishes are better than others. The park in Dobrinishte town is a short...

Fantastic resort. Nice and polite personnel. Spacious rooms. Clean SPA and warm water in the pools. . Food at the restaurant is delicious and has enough options. Swimming clothes and accessories in the Spa area, which is a plus if you come unprepared and/or with a small kid. We were in a villa and enjoyed the quitenes and the forest view. Hotel is near the center. Kids area is also nice and has anima...

Great place for vacation! Loved the view to the mountain from the complex! The houses are very cosy and we'll done, however they need some renovation as there were some broken pieces of the future around the house. The bathroom is very big and nicely done and it was nice that had view to the mountain from the big windows. It would be perfect if the kitchen is equipped with bigger fridge and some stove...

High standard resort with great villa’s, few kilometers from Bansko. Proper balance between quality and price. We stayed 5 person’s family.

The staff are all friendly and helpful. Our room got cleaned every day. The spa is just amazing especially the relaxing room with the heated spa bed and automatic soothing music. Food was very delicious and fresh. Also the prices were very good value for money. We had an amazing holiday. Recommended 👌

Everything good except they don’t fix your room when you walk in the room. It’s warm. Everything is unplugged. You have to plug everything. The breakfast is the best will definitely come back.

Beautiful hotel, surrounded in nature! We spent there one week with two little children. The staff was amazing!!! Very kind and generous with the children. Food was great! They use fresh local products. I loved it! Best soup I ever had.

Truly outstanding service! The team are the best! So helpful and nice always. Good food, good views, good location! Great for big groups or small families. They will make it work with a smile on their face!!!

A real treat for the senses. A unique place with a breathtaking views and very friendly staff. Really living up to the their moto of Home away from home. Very large rooms, impeccably clean and a nice spa area. A favourite place for our children with outdoor and indoor playgrounds and the very warm inside pool.

Very pleasant stay. Large apartment (free upgrade from suite, courtesy of booking gold membership). Very nice view of the pool and the mountains. Fresh air and cool breeze are welcome after a week of roasting on the beach. it is a good choice for transit when going to/from Greece and I will also give it a chance in the winter for a few days on the slopes (it provides shuttle to Bansko cable car)....

Grand Hotel Bansko exceeded all expectations! The rooms are spacious, comfortable, and impeccably clean. The entire hotel is spotless, and the staff are friendly, welcoming, and genuinely cool. The food was fantastic, with a variety of options that change 3-4 times a day—always fresh and high-quality. The spa is amazing, and the lounge bar is a great place to unwind. This hotel truly has everything...

Very nice place. The service and the spa were excellent. The food in the restaurant was great and there was a wild variety of dishes.

The hotel is not well adapted for disabled people. The luggage is hard to get to the room due to missing ramps and well placed elevators.

Everything was brilliant, spa was great,food was amazing,room was big and comfy. 100% would visit again!

4/5 hotel, the food was very good with alot to choose from. Snack bar was ok but could of done with more options. Good location 👌

My assigned double bedroom apartment room was in the "old" quarters - didn't look like advertised at their site and amenities were old. It was weird not to have a single drawer or cabinet to store clothes in the bedrooms, but it was placed in the hallway where it's not convenient for two families to store clothes together. Still the double bedroom apartment was sizeable and clean. It was weird that...

Stayed there for a couple of days during the summer (off) season. == Room == 3/5 We stayed in a standard studio. The room isn't really fancy but it is clean, spacious and comfortable. The bathroom is nice and the bathtub itself was roomy enough for two people. Plenty of hot water as well which I personally love. The bathroom trashcan hadn't be emptied when we arrived. Not that big of a deal. There...

I recently had my wedding at Saint George Palace Aparthotel Bansko, and I couldn't be happier with the experience. The staff was incredibly kind and always had a smile on their faces, making our special day even more memorable. A special shout-out to Silvia, the event manager, who was exceptionally responsive and helpful with every detail. The entire team, from the waiters to the reception staff and...

Hotel is in a quiet area, not really close to the old center, or to the base station of the cable, but a shuttle is available. The room was ok, we appreciate that towels were changed every day. Sufficient choices for food at breakfast and dinner. Pool and sauna are a good option for spending time after the ski sessions.

We spent 5 nights there. Gentleman with beard on the reception was very kind and he explained everything about the hotel. Rooms are warm, and clean. Breakfast was delicious. We didn't use spa because of kids, we used just pool which is clean and warm. Kids playground is clean and well equipped. There are two bars in hotel, we spent our time in Alexandra bar. You can order pizza or burgers with delicious...

Unfortunately I cannot give it more than 3 stars. Could be really a very good one, if it would have been better maintained. I hope it is only me, but both bathrooms were not operating properly. They were partially fixed, after we reported it at the reception, but how hard could it be to check the rooms before those are given to guests, instead of waiting for the guests to complain. Additionally there...

Very nice hotel with friendly and helpful staff. The restaurant offers excellent food and the bar has a good selection of drinks. The pool is of good size with warm water and there is a sauna as well.

Things we liked: - stunning setting against the mountains tops, quiet place - many food options that are cooked well and rotate every day - pools were clean and well maintained - a lot of activities for kids - decent service Things we didn’t care for: - no A/C…unacceptable for a place at this price point. We went in mid august and the place was stuffy the whole time - not enough elevators - it took...

It's a lovely hotel. We visited it mainly for the SPA facilities, which are exceptional. The breakfast and dinner are also good - plenty of delicious food for everyone. The rooms are good size with a large bed, but no air conditioner. You can go for a walk in the area or you can visit the Veterans Hut which is around 4 km from the hotel. Highly recommend.

+ Tasty Food + Great view from the infinity pool and the restaurant - No air conditioning - We were in Villa 1, and the cleaning ladies room was right below us. They were loud in the mornings, waking us up, and they were smoking below our window, so our bedroom was constantly smelling like cigarettes - Pretty much everything was outworn - The staff were friendly, but lacked experience and organization...

Katarino is one of the best SPA hotels available in the country. The location is beautiful with an amazing view over the mountain. The high quality of service is visible everywhere - welcoming staff, spotless clean facilities, amazing food (most of which locally produced). Pool and SPA areas are very relaxing and well maintained. The only things that bothered us were the lack of air conditioning (which...

Awesome place, clean and spacious facilities. Very friendly staff. AND the FOOD, my goodness, amazing breakfasts and dinners!!! Will definitely come back.

Rooms don't fully correspond to the five-star pretentions (relatively small, no AC, very basic shower etc.). Service is good though, and the buffet restaurant is probably the best in the whole area

Excellent place for sports, retreat, meditation, relax!! Amazing vibes!!

WOW, Premier Spa centre and hotel, with the most MAGNIFICENT views of the local golf courses PLUS really AWESOME views of the Mountains, all seen from our south facing verandah. Many facilities including pool table, pinball machine, Olympic style swimming pool, sauna. Gym. Jacuzzi massage parlour, bar and restaurant. There is also a FREE shuttle bus service which runs constantly throughout the day...

This is a top class complex simula to the Dorchester in London but at 1/3 of the price

Stayed there for a company event. Rooms were very nice decorated and clean. Restaurant is well organized and the food is tasty. Very nice and flexible personnel. The hotel manager was always there when we needed her. The hotel has spacious parking outside and indoor underground parking.

The best view ever. Perfect location and nice apartments for relax. Pools and spa as well Great service.

Very good hotel with big rooms, clean, good WiFi, good breakfast but far away from the center of Bansko (about 12 km) and the connection with the shuttle bus wasn’t very often .

I liked this hotel very much. The rooms are very clean. They have jacuzzi, pool, massage, gym and more. They are a bit far walking to the gondola, but they provide free shuttles there so it's not a problem. The breakfast was fine. Not Kosher for anyone who minds. They also helped me with booking. I was trying to extend my time in the hotel, so I ordered from booking an extra 5 days. Things didn't work...

Nice place. The owner is very nice. Somethings could be improved, but overall very happy.

We have been there from 3 to 9 January. Very clean and nice apartment. Very good food and variated food, the swimming pool is big and the water is always warm and good for swimming. The employees were above expectations. I will always return here with great pleasure.

Great location, friendly staff and amazing facilities

Awesome place. Stayed here with my wife a whole week. Extremely clean, nice service. The staff were super nice. Most of the surrounding hotels are not operational, so the spot is very quiet... if you are looking for a quiet vacation, that is. The location is on the outskirts, but Bansko isn't that big and it would take about 20-25 min to get to the centre of the town on foot. If you come during the...

Excellent location and service, but needs renovation. No air conditioning, problem with the door and we changed the room. Nice swimming pool and spa, and beautiful interior design. Bansko is known ski sesort, but is very attractive and beautiful during the summer as well.

The hotel is awesome! Nice crew, nice bar and very kind service. They have awesome breakfast and dinner, they have a sauna and a pool. Also you can pay a bit for ping pong or billiard

The hotel is lovely, the pool is amazing, the spa is quite and absolutely enough to have a pleasant stay !:)) As well is close to the old city of Bansko ! Definitely recommend !

For the price is really good.

Nice reasonable price, and SPA

A nice hotel in central Bansko. Comfy rooms with a cosy lobby bar with a nice fireplace. Good pool and sauna, steam room

Very well positioned, very close to the gondola and far from the noise of the center. The food is good. The rooms are clean. Overall, should be invested because you can see the passage of time and some things are a bit degraded. The elevator requires maintenance, it gives you the impression that it can break down at any time.

Great location,the hygiene in the rooms is at a very low level. There are carpets in the rooms that must not have been cleaned in months. Both toilet bowls were leaking. Shampoos and baths were left twice in 5 days

Last time I was here some years ago. The hotel has had a massive upgrade. The rooms are much better, very clean and modern. Only issue in the rooms is the shower drain didn't work good so the water wouldn't flush. The breakfast, HUGE UPGRADE, tasty cheeses, very very good coffee machine, fresh bread and fresh eggs vegetables olives.. The spa is the highlight. Pool, sauna, gym.. Will not choose other...

Nice hotel with friendly staff, clean swimming pool. Just maybe they can put insect nets on the windows.

Great hotel with excellent service. Rooms are spacious, clean. Everybody is nice and polite, willing to help at any time.

A nice hotel to stay in. Rooms are usually big and comfort. Service was good as well. Breakfast is fine. The best of this hotel is its location, very close to the Gondola (lift). Near the building is supermarket, and close to the heart of night life. All can go by walking and no need for any shuttle or taxi.

The hotel is really nice. The staff is very kind and responsive. The hotel offers plenty of entertainment from pools to spa which are at a high level.

Overall pleased with the stay. The best smelling hotel shampoos and gels I've had. A bit on the expensive side. Lobby bar is not included in the all-inclusive pack. The alcohol included in the all-inclusive pack is on the lower end and I'm not satisfied with it. The workers are polite and helpful. A bit more work on maintaining the spa equipment should be done. There is a nice 16+ SPA zone, so it...

Very nice Hotel, reception staff, managers and spa staff are very friendly and polite. Girls in the restaurant are very unprofessional and rude. Great spa area, nice lobby bar and location is quite but good. Food in the restaurant is actually quite good buy I would not return to the restaurant because of the staff there.

The staff was so friendly and helpful. The view from the rooms and the restaurant was simply amazing. The food was amazing as well. So many options. From ultra healthy to amazing sweets and deserts. Fresh air. Quiet surroundings. Close to the town center. Plenty of parking space with underground 2 levels. There was a forest path close by. The spa was great, but the pools can be bigger. I talked to...

We organised great event for our big group and we enjoyed also the time at the hotel! The food in restaurant was excellent, the SPA, the lobby bar, service and cooperative staff - excellent. Party in the evening was top.

Long story short - an okay experience. The location is more than amazing, the view and surroundings were breathtaking. The room and enviroment were great, but nothing too special. The service was good, but there were a few "sour" employees here and there that would bring down my rating. Last, but definitely not least, the food was not more than average. We bought a all inclusive package that we regretted...

Lovely hotel about 25min walk from the gondola area, clean rooms mostly friendly staff, cleaners are lovely (1 was super helpful every day and went beyond the call of duty due to a friend - dont ask) lovely views. Would happily stay again

Nice hotel. Came in January 2018. The rooms are comfortable and spacious. There is a Smart TV. To the city center to go 15-20 minutes. The hotel has fast WiFi, free bus to the lifts, Luggage storage inventory. There is a swimming pool, sauna, Turkish bath. At the reception given bathrobes and Slippers. The food is tasty, left a good impression. + Beautiful view from the window. Very polite, English...

Well lets start from the beginning. Finding hotel is difficult as there is not enough signs leading up to a hotel except big light sign on top of the roof (Navigation is a must). When you get there there are not enough parking spaces.Rooms: It was spacious for 4 persons (but we took room stated for 6).It was cleaned daily and we did not have problems in that regard. Restaurant : There are not enough...

Very large clean rooms. Swimming pool - spa for max 10 persons. Only one elevator. Small breakfast room. Nothing to do except spa. Not even a desent bar. Very far from the center. Just for a sleep.

Nice hotel with good spa and pool but not so clean rooms

We enjoyed our 3 night stay at this hotel. The all inclusive offer was on point for a pretty low price. Food was okay, you get to choose from a variety of options, but most of the options are the same everyday with some small changes. Most of the staff is generous, but there should be more employees especially in the restaurant bar. The pools and spa center are great. Outdoor pool should be a little...

A very clean hotel, kind staff, good food. Great for both children and adults.

Cool place,you have to visit!

Good food and good variety of international and local wines, the a la card restaurant "ENOTEKATA" IS REALLY GOOD PLACE!!!

Surprisingly good variety of world and local wines in the winehall ENOTEKATA

In contrast to grand hotel bansko, very relaxed atmosphere, you can see the people having fun everywhere thought the hotel, the spa and pools are standard not too fancy or anything, one steam bath one sauna, 2 outside pools and one inside with hot tub.

Ill tell you my experience the staff is nice and all the restrant staff are npcs im pretty sure the bus is also pretry easy to catch the room is good the hotel is nice and open now ill say the negatives for one you the bar open to like 11 00 which means you got music and people talking loudly and getting drynk to like 12 00 and you cant say anything because the hotel is encouraging you also hear the...

This hotel's location is hard to beat for winter enthusiasts. Plus, the morning fuel-up is fantastic, with a breakfast buffet boasting a bounty of delicious choices. And to top it off, free spa access? Sign me up! However, the spa experience wasn't entirely blissful. The Jacuzzi, unfortunately, felt more lukewarm than warm, thanks to some regulations that restrict the temperature. A bit disappointing...

Not so far from the ski lift area, and there is a shuttle if you are lazy. The food is ok and the lobby is really nice. The staff are wonderful. Really nice place to be with family. There is a ski rental and ski room to leave after a day of riding. I don't recommend to be in the ground area since there is noise from the lobby and people smoking outside your room, also there is a room close to the lobby...

The best things about the hotel: -the room was sparkling clean, the cleaning staff changes towels every day and we even got several cool towel sculptures -there is a bus that can drive you to the ski lift with your equipment. The driver is a nice guy! -our room was very big and comfortable -the food was quite alright, there was more than a decent choice every day -hotel is close to the gondola and...

Large atrium. Good food. Spa. Very interesting apartments

Good rooms. Fine service. I didnt like the choice of food much, but this is personal opinion

It was a real pleasure to be a guest in this wonderful hotel. The room was more than amazing, the whole hotel, all the rooms were warm all the time. You have more than enough food for breakfast (I guess the dinner was also good since we had a half board) and the lobby had a special vibe. The hotel is worth visiting, I highly recommend it, everything was top quality.

Ι love this hotel!the service,the room & the food is excellent!you provide all types massage!!I recommend you!!💕

Nice hotel with hospitality warm place nice stuff good service drinks and good food . Value for money !!!

Good value for the money

Nice Cheap Hotel. Advantages(+) 1. Friendly Staff! 2. Clean and Tidy Rooms. 3. Delicious Breakfast! 4. Pool was nice. 5. Warm Rooms. Disadvantages(-) 1. FAR FROM SKI LIFT (takes about 20minutes)! 2. We asked for one double-bed but we got two single-beds. 3. The Door Lock did not seem very secure 4. Everything else was nice!

For Bulgaria the hotel is of good quality. Delicious food, polite staff. The rooms are already a bit where something in need of repair. Jacuzzi not working. Gym is purely symbolic. To the ski lift 1.2 km away.

It was a beautiful holiday!😀 The food is delicious! The room was big and clean!

It was a beautiful holiday at Evelina Palace Hotel! The hotel was big and very clean, modern! The staff was very friendly and they could help me any problem or dilemma I had. There was delicious and different food every day. The water in the swimming pool was warm and perfect for swimming after a good day of skiing. Its location is close to the gondola and some good supermarkets where you can also...

Nice place, good food, near to "Gondola sky"!

Everyone was very friendly and the spa and food were great

The rooms are very nice, the food is excellent, the swimming pool is great and the hotel is very tidy!🙃

All good, except the food. Especially poor dinner. We took only Breakfast and once with a surcharge 20lv. Per adult per child 10lv decided to have dinner. you could say not eat, because there was only the nuggets are dry, peretachenko meat, potatoes, peas, carrots cooked well and something else which was not even a desire to watch. But normal pool and a sauna. The hotel is well located, Shuttle service...