The Moon Boutique Hotel

This is a centrally located small family hotel. It is nice and clean, but when I tried to use the air conditioner, I was told I couldn't run the cold air if another guest was using the heating function. This is the biggest nonsense I have ever heard. I was advised to open up the windows to get some fresh air, but there were no mosquito screens on the windows which immediately invited a few of them in and I had to listen to them buzzing around all night. The staff is well meaning, but they cannot do much with what they have to work with. At checkin I was given a list of choices for breakfast, but then at breakfast, they had forgotten about me, and I had to wait to get any attention. They did not offer the whole grain bread that I had selected, nor did they know what eggs sunny side up were (!). Overall, not a bad choice, if you don't mind the operational inconveniences, and the lack of an elevator. On the plus side, the mattress was one of the most comfortable ones I had ever slept on. When I asked what brand it was though, they couldn't tell me, and there was no label on it. Then, 30 minutes before checkout the housekeeper barged into my room thinking there was no one there while the 'Do Not Disturb' sign was hanging on the door handle! Take your chances with this one - but is it worth paying over $120 for the privilege - probably not!

We stayed here back in September. We actually stayed here twice in 15 days because we were doing a road trip through Bulgaria.
Our first stay was wonderful. We had to wait at the reception a little bit, because this new girl needed training. We were offered complimentary drinks and apologies for the wait.
We went to our room which was on the top floor. There was no elevator, but for us that didn't matter. We were really happy with the room.
Overall a great experience.
We came back about a week later for our last days in Bulgaria.
This girl who needed training was there, training a new girl. (Even though she started the week prior).
This is a bit odd, but probably necessary because of the lack of employees after covid ofcourse. Unfortunately this girl was not prepared at all to be working this front desk yet. We did not get a nice welcome this time. She didn't know what she was doing and told me to wait a little bit. She asked for the passports checked them and threw them back on the counter. Then proceeded to talk Bulgarian with the other girl for about 20 minutes and then put the roomkey on the desk. She said here is your key. I waited for more instructions. After about ten minutes of being ignored. She said : do you need anything or something?
Mind you, i didn't have a room number, nor had i payed anything. She was so rude i decided not to say anything about the payment and just asked for the room number. It was the same room so that was nice. The new girl then came to our room to ask us to come pay the deposit. When i came down i got an horrible glare from the other girl saying: you know about deposit. I just said yes, payed and left. Did not feel like being around ger for much longer.

The gentleman who did our breakfast was lovely.