4 star hotels in Sofia

The best thing about this hotel is its location. It is very close to city center. And also they have Casino if anyone interested but the rooms are pretty old and not so clean. There is a disturbing heating problem which they couldn't solve and it was -5 degrees outside. They said its normal but the heating was making the room colder so I told them to shut it of. The breakfast was not what you can expect...

I stayed at Ramada Sofia City Center, and it was a wonderful experience. The hotel offers a great location, making it easy to explore the city. The room was comfortable, clean, and well-equipped with all the amenities I needed. The staff were friendly and attentive, providing excellent service throughout my stay. I also enjoyed the breakfast, which had a good variety of fresh and tasty options. Overall...

I chose this place for the spa and couldn’t be happier. The breakfast was good, and next time I’d prefer to stay in a higher-level room (business class). The reception staff were friendly, but the security guards need improvement. One morning, there was an important visitor, and the security team rudely cleared the area, speaking aggressively to guests. We never even found out who the person was, but...

Great place to come to very clean rooms were beautiful swimming pool was nice and customer service was great however, the swimming pool staff member with long hair was very rude he rudely told us to get out of the pool because we weren’t aware of wearing the shower caps. He could have been nicer but he used his dirty arrogance he is a liability.

Good hotel with great facilities, rooms are always clean, comfortable, staff are polite Food can be much better, they need a lot of improvement on this field.

I can only review the coffee bar, since I've been there twice and in both occasions the coffee was excellent - strong and fragrant, and my Crème Brûlée was simply fantastic! Highly recommend to try it! The service was good, including English speaking waiters. The security guards were very helpful and efficient - they kept my cabin suitcase with themselves, which made my life easier.

on the positive side the mattress of the beds, the view from the rooms and the furniture of the rooms. On its negatives the long wait in the elevators due to their incorrect programming, the small variety of breakfast while it is a 4* hotel, long waits at the coffee machines, and while it looked clean there were hairs from the cleaning staff every day in the bathroom and not detailed cleaning of the...

Good hotel not far from central area. There is a casino but in fact only live roulette others are automats Two restaurants working till 23 Beautiful panorama on bulgarian mountains out of window

Lovely hotel, nice rooms and staff. Altogether very comfortable. Only problem was the hot breakfast was always quite cold and I had to ask for a reheat. However the variety of breakfast items was great.

A good luxury hotel in the heart of Sofia. Its ideal for visiting the city center. The price is ok , but the rooms need some work . In the room I stayed the door handle was coming off , the bathroom door had a dent from punch , and some other vandalism actions that are not expected in such a hotel. It has 23 floors and in the top a roof garden bar/restaurant, additionally it has a great view in the...

Just outside the centre but comfortable walking distance and on the flat. Nice, big rooms. Friendly and helpful reception staff. Cleaning team always say hello. Great selection for breakfast

The hotel has good rooms, recently renovated. The problem is that they have the heating set at 27° C or higher, in early may, and you can’t lower it. When we asked the front desk, the bellboy very rudely told us there is no air conditioning, and if we were hot just to open the window. All of our group complained about how hot the rooms were. Also we asked for a bottle of water, and was told there is...

Everything was perfect from check-in to check-out. The Front Office Manager handled my check-in, and it was flawless. The receptionist who assisted me during check-out was very helpful and friendly. The driver was fantastic—truly welcoming and professional. My room was spotless, and the housekeeping team was both cheerful and attentive. The breakfast spread was excellent, with plenty of delicious options...

Rooms were very well done, location is very close to airport and right next to a mall. But what sets this place above is the staff. Especially Katya at the main desk. Extremely smart, problem solver, speaks multiple languages extremely well. Novotel.. better keep her.

I stayed at this hotel for around 9 days. The rooms are always clean. The reception staff was super nice ,always very attentive and ready to provide all the necessary information, specially Katya and Vanya . Thank you so much to both of them for their attention and kindness. Breakfast ,drinks and restaurant food are really good . A shopping mall is just next door .Offering everything a traveler...

I stayed at this hotel during two different business trips. The rooms are very beautiful and always clean. The taxi service from the airport to the hotel was excellent. The reception staff was superb—always very attentive and ready to provide all the necessary information. The breakfast and aperitifs were up to the standards of a high-level hotel located in the outskirts of Sofia. A shopping mall is...

I often travel to Sofia for work meetings. And I always choose to stay at Novotel because the team is professional, the quality and fast service are very important to me. The food is great, the rooms without remark. Everything I needed, the staff have assisted me the minute. Clean, cozy and comfortable!

On 31 Aug 2024 Milen provided excellent customer service in helping my partner retrieve her phone from a taxi. He went above and beyond in retrieving it. I couldn't rate his customer service higher! The rooms are also very nice, and it's located between the city and airport with nearby public transport/taxi service available

After spending one week at the hotel, I would say that the experience does not correspond to the image and price of the hotel. The curtains did not cover the whole windows, and it was very bright in the room at 6:00 a.m. The bath robes were not changed as often as officially stated. Did not have a great experience with the staff, either.

This was my second stay in this hotel. Very good value for money, the rooms are good sized, the bed is comfortable and I like the location - 10-15 minutes away from the center by taxi & 5 minutes away from Bulgaria mall and a big Billa shop.

I recently spent a night at Festa Hotel when they were having some hot water problems. The water was warm enough to take a comfortable shower but again never hot water. Though it took some hours for the hotel to discover the problem however the staff were gracious and understanding. I was offered a nice hotel gift and a discount on my next stay as compensation which upon reflection is adequate and...

I came to meet someone in the hotel, and actually I haven't entered any room. But while waiting for my friend I ordered a cup of tea at the bar, and they gave it to me in a broken cup on the lip. And actually the attitude of the bar tender wasn't so welcoming.

Hotel is very good. Service is poor. Lunch qnd dinner basic. They dont clean room daily. Waiter in restoran very bad.

Very nice hotel with classic style furniture. The food was with good quality and variaty. The restaurant is quite small and distance during the pandemic was hard to maintain, although the staff was helpful in this respect.

Hotel is ideal for a business trip. Friendly staff and rich breakfast. Great location near the airport!

I spent just one night here, and it was a wonderful experience. The reception staff were very professional and friendly. The room was both clean and spacious. If you're visiting Sofia, I highly recommend staying at this hotel. I will definitely be back!🤗

Exceede expectation. Like the idea that they provide bottles and water dispenser. Room is large, more than enough space. We had the room 807. Able to see the nice sunrise every morning. Some tea spoons in the room would be a good improvement.

Stayed at the Metropolitan in Sofia for a few days for the European Weightlifting Champs. Large and comfortable rooms in a convenient location for getting to the Centre, the airport or the Sofia Arena. Having the Mall a short walk was also handy. The staff were superb and I liked the sustainability touches on lighting and offering easy refills for water too. The breakfast will also set you up for...

Been to Sofia many times and this was our first stay at the Metropolitan. Really nice and clean hotel, the rooms are huge, nice bathroom, really nice restaurant and the location is great, too.

Great friendly service all the way from the communication prior to arrival to arranging the shuttle to and from the airport. Rooms were clean and beds comfortable. Amazing value as well. We'll definitely stay again when we return.

Location was really close to the Asics Arena and had multiple food places nearby. The rooms were quite basic but they were spacious if a bit unclean. Good value for money and there was a good choice at breakfast. All the staff were really helpful.

The stuff was nice, especially the young lady at the reception. Very helpful and always smiling! Breakfast very good! The room was clean, the mattress was comfortable, although the air conditioning did not work. I stayed two nights and overall I am very pleased! There is a beautiful park next to the hotel which I also recommend! I will come back there for sure!

I would like to say my impressions are amazing for the price which we paid. Thanks a lot for this lovely and helpful staff on the reception. The room was clean tidy smelled good and was warm. Good welcoming the breakfast was more than excellent for more or less price of 6€. The restaurant on the 6th floor was super tasty and the chef prepared and cooked everything on the spot. Thanks a lot and actually...

The reception was very nice and friendly. Didn't feel the room was sterilised. There was body hair in the bath top. It was tidy but the sense of clean just didn't get that feeling. Had to try the key card many times to open the door, very difficult. 5 minutes. Noise from the traffic in the morning but that is normal for Sofia. The layout of the hotel is nice and invite to comfort.

Overall a nice hotel. The staff was friendly. The room was nice. I wish the bathroom had been a little larger. Other than that, no complaints.

Wonderful hotel. Delicious breakfast, friendly staff speak both Russian and English, they will help you with any advice, everything you need to know, up to calling a taxi. Daily housekeeping, laundry, we are very satisfied.

The staff is not willing to take responsibility, so we will not recomend this hotel. While cleaning the room the threw away the lids of the contact lenses box. No big deal IF instead of asking "can you prove it was us" they would simply send someone to get a new box. Probably a one dollar expense... Negative attitude is no way to treat customers...

It's a well situated and good service hotel. The rooms are spacious and it has nice showers. Value to price ratio is good.

Not bad service, but the language barrier was obvious. No one informed us about a card in the closet which we have to use for cleaning the room the opposite way a "do not disturb" sign works. Great breakfast and bar. Nice rooms but noicy crowds.

All-in-all, the experience was reasonable. But for several reasons I won't come back, and I won't recommend the place to others. From an emotional point of view, this hotel is forgettable, lacking any charisma, and loosing points for cheapening out at certain building/decorative features (things that shouldn't happen in place with 4 stars). The receptionist was a bit rude, got annoyed that we bothered...

I didn't like the surface very much as it doesn't bounce the ball much. We are not professionals but it was not very good. It is saved through the online system, which is a big plus and most of the times it is calm, but the unpleasant thing is that when the ball comes out, it takes 1, 2 minutes to get it back since there are nets and it enters the other fields easily.

A nice place for private parties, only the bartenders were so slow and the tail of the bar was huge.

Staff were friendly and helpful, and there are some good restaurants and shops a short walk from the hotel.

The hotel has quite a good location, close to the city center on the pedestrian street. The rooms are quite old and mattresses are quite bad, but everything is clean. The weirdest thing that this hotel is enforce you to leave the keys on the reception. Basically they asked you to do it when you are passing by the reception desk. It's very annoying.

The perfect thing is the location easy to find whatever you want, easy to find parking space around the hotel, the staff are friendly and helpful, the WiFi is not strong enough, breakfast is fine, need to care more about the maintenance and other things can be improved, very good value for money.

We had a nice room overlooking the street. The room was a bit warm, but we could open our windows so it soon cooled down. Other friends staying there couldn't open theirs, and were definitely too hot. The room was spacious, had a good selection of drinks and snacks in the fridge. Breakfast was very nice, with a selection of scrambled & fried eggs, cold meats, cheeses and cereals. The hotel is conveniently...

Comfortably large rooms, a nice complimentary breakfast buffet, and located very near Vitosha Blvd, the museums, etc. Close to the Serdika metro stop as well.

Lovely place to stay and the prices are moderate, rooms are clean, renovated, Satake delicious and has everything to relax after a long flight) Generally happy！

Amazing hotel!! The food was so tasty and the waiters were very polite and sweet, I will for sure come back to visit you From everyone on school trip from Greece xx

Good hotel for business trip. 5 min. drive to Sofia International Airport /the hotel provide shuttle with No extra cost/. Good size, very clean rooms. Excellent breakfast. The restaurant itself is OK. Thanks for the hospitality to the all employees crew.

The location by the airport with an airport shuttle is excellent. Clean and modern rooms. A/C controls only in the range of 20C to 25C. Restaurant on site has a decent menu. The hotel is in an industrial zone, and it is not a walkable distance to anything.

Spacious apartment. Close to the airport- 4 min drive. Very clean bathroom. Free parking. We had an apartment. Individual AC units in both the living area and bedroom. We requested a crib and one was provided and waiting for us which was a plus however it had a very soft mattress not suitable for a baby, maybe just for 2+ yr old toddler. The soap dispenser in the bathroom was empty. We had to get...

Perfect location to Sofia airport , good hotel room. Shower is a bit odd, would have expected a better browse. Hotel amenities rather limited. The price per night was high compared to what you got and compared to other hotel chains. Breakfast had good selection and nice ambient in the Restaurant. In the Restaurant the chopska salad was fantastic and the duck breast really excellent .Risotto dishes...

Room was unbearably hot because management lock the aircon on at what they choose and refuse to let you control it. Can't open the window due to noise so you have to just cook

I have stayed at a number of Sofia airport hotels and to be honest all are very good but I think this one is my new favourite as it is so close to the airport only 5 minutes transfer which was efficient and on time. The driver and reception were very friendly and I was made to feel welcome, the rooms are spotlessly clean and large and the hotel has an airy atmosphere quite relaxed with a nice bar ...

Excellent hotel ! We had great customer service the breakfast was fresh .. is within walking distance to the historic sites restaurants shopping and cafes

We came for a stay from another Rosslyn location thinking it would be the same, but were disappointed. It's a much smaller hotel. As soon as you walk into rooms you are hit with a smell of mold, after showering you realize why it smells like it. Shower was leaking , so after each shower you'd need to wipe down the floors. Breakfast is not included , and if you wanted it, it would be 12€, looked at...

The room was smaller than looked in the pictures. The shower door leaked causing the bathroom floor to get very wet. If it was nice weather the balcony was great to sit on, but in bad weather lacked somewhere comfortable to sit. The room was clean to start with, badly cleaned during the stay, and if the cleaning staff seemed only check the do not disturb once and ignored the room for the rest if the...

Lively big room for three people.clean and modern room.The breakfast was OK but the warm food container wasn't even plugged in so all the 'warm' food was cold

The staff was very friendly and helpful, so there is no problem with the staff for sure. As someone who has been working in hotels for years I can honestly say that the hotel itself (considering its rated with a 4 star) is completely embarassing. What kind of a 4 star hotel doesnt have its own restaurant? The breakfast was definitely horrible. No basic fried eggs for breakfast?? Olso in one of the...

Lovely hotel and in excellent location. Staff were friendly with excellent English however there were a few things that were missing which I would have expected in a 4star hotel - the cleaner didn’t replace toilet paper when it ran out, our tea/coffee wasn’t topped up daily etc. Also our shower leaked a lot every time it was used and we asked for it to be fixed but nothing improved and the staff didn...

A beautiful view of the city from the restaurant on the 12th floor. Very kind and gentle personnel. Breakfast is a very abundant buffet, both sweet and salted. Very clean rooms and bathrooms. and 24 hour hour reception service. The best choice for us. We have stayed at Sofia Suite Hotel twice and would accommodate also next time.

I loved my stay. The room was comfortable and spacious. There were extra pillows in the closet. The staff never bothered me, unless I needed something. It's a great place for introverts. There's a park near by and a KFC right next door. Also, beautiful view. I'm definitely going back there again soon.

Second time here. Easily accessible. The free underground parking is very nice, no need to worry about your car. Receptionist was friendly. Rooms are spacious and clean. The A/C struggles to keep the place warm and makes too much noise to leave it on at night. Had to ask for extra duvets. Reception gladly offered us. The neighborhood is mostly nightclubs and bars filled with young people. ...

Arrived at the hotel 3 days ago, quite earlier than check in time, but most of our rooms were ready and available for us. The hotel front desk employees are very polite and helpful, charging station for your electronic devices is also available at the lobby and also an electric shoe cleaner/shiner! Coming up to our room we were surprised to how massive it was, and also the bathroom is very big. Also...

Very comfortable, nice staff who were very helpful. Lots of places to eat locally. Book taxis through the hotels it is cheaper than standard fare.

Very nice place. I loved it. Very big and comfortable rooms. It is silent place, good for relaxation.

good $ value (should i say Euro?) , simple, quite, a good place as a base for traveling and walking the city. it also has good breakfast and near by parking (that is not that easy to get there). Crew are helpful and speak English. basic furnishing, clean, low maintenance of rooms - some things were not functioning like windows,, but we really did not need to open a window to sleep.

We had a wonderful time in the hotel,very nice and modern,clean with an excellent restaurant,don't hesitate to book this hotel, because it's very close to the centar

I was happy in this hotel. I got a big 4 bed room for the price of single bed, as it was the last room left, and the price was very good. The bed was comfortable, I slept like a baby. The housekeeping service woke me up at 11 o'clock knocking on my door, which was helpful in the end, because otherwise I'd probably sleep forever... Great location.

Good hotel. Modern building. Almost in the city center (five minutes walk to Vitosha Boulevard), but in a quiet place. Decent breakfasts: scrambled eggs, bacon, sausages, beans; several cheeses and sausages, yogurt, muesli, marmalade, cake, cookies; tea, coffee, juices... Normal. The plumbing is fresh, but the chairs are already barely breathing. But the mattresses and linen are good. And very important...

Since I paid very little for the room, I guess it was to be expected to have a small one compared to the remaining ones. The staff, however was beyond words. The receptionist Vladimir was fantastic, super helpful and friendly. Definitely worth checking it out.

Probably the best hotel in Sofia for the money. Gorgeous breakfast. Gorgeous location. Excellent staff and manager. There is a sauna and a fitness room included in the room rate.

Stayed here for 2 days mid-September 2023. It is a very nice family owned hotel, there always seems to be a friendly face around. I found the owner very helpful and knowledgeable. My room was very clean and even though I was at the front of the hotel it was very peaceful and quiet. They also have a restaurant nextdoor - Freddo, which has a nice selection of food, reasonably priced,. The hotel...

Gem of a hotel. Just down the street from Boyana Church, with a lovely view of the mountains and plenty of breeze on the balcony. Also a nice cafe and restaurant right downstairs, with a small convenience store next door. The single rooms are small but perfectly clean and comfortable. Owner is kind and helpful and speaks English well. Getting an inexpensive taxi into the city center is easy via the...

We loved it. Very clean, spacious rooms, very comfortable beds and great location. The host is just the best professional we have met, with remarkable communication skills. Highly recommend Villa Boyana!

Set in leafy beautiful Boyana, rigth in the quiet centre, a couple of minutes away to the lovely gardens of Unesco designated Boyana church. I have stayed at this place several times when coming to Sofia; it's like coming back to to a family who meet you with all the extras a hotel offers. Unreserved five star!

It's a nice and clean location, big rooms, comfy beds. The view of the city at night is pretty cool.

Very nice customer service. The owner is very friendly and welcoming. The location is good, very close to Boyana church. There are a restaurant and a bar next to the hotel. No public transport to reach the city center, unfortunately.

I stayed overnight in Expo. It was close to the airport and three stops away on the Yellow Line metro for the Top Renta Car depot where I hired a car. Location was convenient for my needs. I was let down with the airport pick up, but hotel reception told me to take a taxi from Terminal 2 at the airport and they would pay. This happened but apparently via a voucher system. The hotel was clean and...

The rooms are very decent. The food was good. The only thing I did not like was that you have to slam the door hard in order to open it and that makes a lot of noise all around the floor.

The hotel is big & has the usual facilities but is very quiet & has a depressing vibe maybe because of the older look. The rooms are big but lack a fresh feel. It needs some renovating. You can easily see the signs of fixes done on the room & a few things need more fixing still. There's no view whatsoever. One can see Vitosha mountain in the distance, but it's obscured by other buildings. There's nothing...

Very close to the airport with a shuttle service. Comfortable, big rooms with all facilities, sauna and fitness free for the clients. Delicios and creative desserts at the restaurant, with kind and quick service. Personalised and polite attention at reception, thanks to Lubo & Valq. Highly recommended.

I'm currently staying at the Expo Hotel in Sofia and am thoroughly enjoying my experience so far. From the moment I checked in, the staff has been exceptionally friendly and attentive, ensuring that all my needs are met promptly. My room is spacious, modern, and impeccably clean, with a comfortable bed that has provided me with great rest each night. The amenities are top-notch, including a high-speed...

Great for the price they offer, especially with the breakfast they offer. The reception area has a lot of seating area so you don't have to sit close to strangers and make it awkward for everyone. They even call you a reliable taxi with card payment. The rooms are clean but they need to maintain the corners of metal objects more thoroughly to avoid rust.

We had the 6A suite for a family of 4 people. For 4 people, the room is relatively small. Cleanliness is not at high standards. On the other hand room is very quiet and has a very nice view. Receptionists are just helpful but they are not enthusiastic about what they do. Breakfast is awesome!! Very wide variety of salty and sweet choices!! That's probably the strongest point of the hotel. Location...

Its prime location near key landmarks like the Alexander Nevsky Cathedral makes it an excellent choice for both leisure and business travelers. The rooms are stylishly designed, spacious, and equipped with all modern amenities, ensuring a comfortable and luxurious stay. Many rooms offer great views of the city, adding to the experience. The staff is highly praised for their professionalism and attention...

We arrived to the hotel.in the reception plamen welcomed us with a smile!helped us with taxi and with every thing we neede! The hotel is in top location!! Big and sparkling cleaned rooms! Fair value for money we definitely recommend and we will come back..

Excellent location of the hotel in the center of Sofia. Very good attention from the reception staff, they assisted us in English and also in Spanish. They offered us different options for our greater comfort. Our thanks for good service.

I stayed here for two nights. It was a decent hotel. It‘s close to Vitosha Boulevard, about a 15-minute walk. So, I recommend it. The thing I didn't like was the smell inside the closet; I couldn't put my clothes in because it was very smelly. Also, the room wasn't really fresh in terms of air, and something had an unpleasant odor, though I couldn't pinpoint what it was.

The hotel is in an excellent location. Our room was fine - the clerk said it was their best. There is a good shower with very strong water pressure and dispensers for shampoo, body wash and conditioner. If you prefer bar soap, bring your own. At the sink are dispensers for soap and moisturizer. The breakfast is particularly good- see the photos.

Excelent accomodation, especially the beds are very confortable. Professional and friendly staff. Good food and fast cleaning. Felt like home and will return with the first occasion !

We booked in Vega because it’s near a lot of consulates (which was our reason of the trip), so it was very convenient! The breakfast was amazing, simple but very good! Enjoyed every bite. The room was very clean and spacious, had complementary teas and coffee. The view was beautiful! In general, simple but nice hotel!

Hotel rooms are modern, nice and spacious, always seems to be someone at reception. Breakfast had your standard intercontinental foods. I was told you had to pay extra to enter the gym but that seemed a bit excessive. There's a metro station 10 minutes walk away so it's fairly well placed. Only issue was when leaving we asked reception to book a taxi and a van to which a small car turned up and had...

If you want to pay 4* prices for a mediocre 2-3* hotel, this is it. To give you some details: -Breakfast was basic -The wifi in the room only worked near the door -The shower didn't drain properly. Asked to fix it but nobody bothered -The room didn't have an iron, asked for one, to their credit, I received the next morning -No bottled water in the room -Last but not least, the hotel is near a busy...

We had our wedding in the restaurant and spent the night in the hotel. Service, approach, and food - all these were excellent. Keep the good work folks, thank you!

It's was quite far away from the center which was disappointing but the hotel itself was very nice. The food was good and the staff were pleasent and very helpful when I needed help organising the next stage of my trip. The beds were comfortable and I slept well

Rooms are nice, staff in the hotel is friendly, the breakfast is very good. The bar still has some challenges: the only red wine you can get in a glass is like a kind of strong acid and the "bartender" has no idea how to open a prosecco. The background music is horrible.

Really nice, quiet and relaxing hospitallity in the center of a busy Sofia. Love the history of the boutique hotel and all the artifacts displayed inside. Fitness equipment and gym gear was great to have access to; not crowded at all. Can really escape in the center of Sofia or pursue a social lifestyle, options are endless.

Rooms are clean and nest, everything you really need is here. Food selection is big and its all tasty/delicious. Hotel staff is kind and welcoming. Totally can recommend!

Quite old but nice rooms. Location is amazing. Reception and people talk relatively good English and they have been supportive during my stay.

I went to Crystal Palace's spa and sauna cente and forgot to make a reservation and thought that I wouldn't be accepted due to the lack of lockers...but to my luck the staff told me that i could still go and that they were going to guard my stuff. They were extremely polite and helpful. Thank you very much Denitsa!

Beds are big and comfortable, big bathtubs, clean but quite old. Breakfast is quite poor and it’s unbelievable they try to charge extra for the honey. Kuddos to Desislava at the front desk, great host, friendly, respectful and helpful!

The rooms are quite big and comfortable. It is very clean and there are a lot of hygiene and cosmetic products in the bathroom. Breakfast is good and there is very good coffee. When I will visit Sofia again, I will choose the same hotel.

Avoid the breakfast! It was by far the worst we had in the entirity of Bulgaria and certainly isn't worth its money. You got bakeries all around for that. The rooms were OK, although could use some maintanence. The showerhead was broken in a way that half of the water came out its back.

Pretty good hotel with breakfast being included. The hotel has a fitness area and sauna as well. Kind staff. Well but not perfectly located. Still recommended.

Just a ten minute walk from all the action its close enough to be ideal amd far enough to be "quiet." Rooms are excellent in size and amenity and the bed is comfortable. The shower is like a jet wash which is a positive; you can turn it down. Good breakfast, polite staff. It is a win win for me and I'll look to stay in a COOP hotel again no problem