Helena Park - Ultra All Inclusive
Rooms and prices
Description
Good hotel, suitable for family rest with children, works on system "all inclusive". One of the few hotels in the resort complex Sunny Beach, which has free parasols and sun loungers on the beach. A high level of service for which the hotel several times received prestigious international awards.
Built: 2004
Location: a resort complex Sunny Beach, 28 km from the airport of Burgas, in the Northern part of the resort and 3 km from the city centre.
Consists of one 6-storey building.
Total 232 rooms (no rooms with sea view).
Total area: 14 500 m2 (together with the Helena Sands).
Beach: public sandy beach in 50 m from the hotel, 1 line. Umbrellas, sunbeds on the beach – free of charge (limited number), towels for free.
We accept credit cards: Visa, MasterCard.
Pets: no.
On the hotel territory: 2 restaurants (1 a'la carte), 3 bars, 1 meeting room (up to 190 persons), 2 pools (1 indoor (in Helena Sands 5*), 1 outdoor), beauty salon (in Helena Sands 5*), SPA center (in Helena Sands 5*), elevators, Parking (free), Parking (chargeable), Laundry (chargeable), doctor services (fee)
Attractions: fitness center, Jacuzzi, table tennis, entertainment, sauna (charge), Hammam (extra charge), massage (extra charge), Solarium (paid), Billiards (for a fee)
For children: 2 outdoor pools (with mini slides), mini-club (age 4-12), children's menu, children's Playground, restaurant – children's chair, entertainment, baby bed (on request, free)
The distance to the nearest airport is 28 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, No creditcards accepted, only cash
- Check in time: 14:00. Check out time: 01:00-12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Free Wi-Fi
- Internet
- Airport transportation
- Car rental
- Transfer services
- German
- Russian
- English
- Multi-language staff
- Tour assistance
- Library
- Barbecue grill(s)
- Billiards
- Karaoke
- Hiking
- Picnic area
- Barbeque
- Sun Deck
- Ping-Pong
- Parking
- Water park
- Swimming pool
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Heated swimming pool
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Darts
- Fitness facilities
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Additional measures against COVID-19
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 1680 m. It takes 25 minutes To the beach!
The distance to the sea is 210 meters
Street view
Map
Reviews
A special mention goes to Stefan at the reception, whose exceptional service added a personal touch to my experience. He was incredibly courteous and went above and beyond to resolve any issues I encountered during my stay, ensuring they were addressed swiftly and efficiently. His professionalism and dedication truly set the standard for customer service.
The room was spacious, clean, and offered a stunning view of the surrounding area. The amenities were top-notch, and I appreciated the attention to detail in every aspect of the hotel’s design and services. Whether it was dining at the hotel's restaurant, relaxing by the pool, or enjoying the various entertainment options, everything exceeded my expectations.
Overall, my experience at Helena Park was remarkable. The combination of the beautiful setting, excellent facilities, and especially the outstanding service from staff like Stefan, made it a stay to remember. I highly recommend this hotel to anyone looking for a relaxing and memorable getaway in Bulgaria
Positives:
- The food is good and has a lof of varieties to offer.
- The staff in general gives great service and are very helpful.
- The hotel has a great location if you want to relax and is just a few minutes from the city centre.
Negatives:
- The hotel in general needs a renovation. It is starting to look old.
- For a five star hotel, the beds are dreadful. Very hard.
- During the day, the «animation program» (entertainment) the hotel has to offer is very loud and pushy in getting you to join certain activities. After a few days you get tired from being asked 3-4 times a day if you want to join some of the activities. I am sure they mean well and are great people, but try to read the room.
It is worth adding that the sound system they use may have had its glory days in the early 2000´s.
I would give the hotel as a whole an 6 out of 10.
Really good location along the strip. Very close to all the markets and rides but can’t hear anything from the hotel. Shop right outside if you need anything.
We had a late flight not until midnight. They let us keep our wristbands- still could have drinks, breakfast and lunch plus they gave us a courtesy room for half an hour to have a shower and get changed after using the pool. Free towels everyday. Pool is cold but as it has been so hot, it was very refreshing. Will 100% recommend and will be back.
Shame it didn't have sea views as blocked by sister hotel in front of it.
Access to own bit of beach.
Food was good, varied and fresh.
Bar staff in the restaurant were a bit of a pain, constantly asking for tips.
Staff generally ok, but mostly disinterested.
Frequently asked questions about Helena Park - Ultra All Inclusive
How much does it cost to stay at Helena Park - Ultra All Inclusive?
The cost of living in Helena Park - Ultra All Inclusive depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Helena Park - Ultra All Inclusive to the nearest beach?
It takes 25 minutes to reach to the nearest beach.
Which sights are located near Helena Park - Ultra All Inclusive?
The nearest sights are: Church of Saint John the Baptist (6 km) and Church of St Stephen (6 km)
Is there a pool in Helena Park - Ultra All Inclusive?
Yes, there are Heated pool, Pool cover