Novum Hotel City B Berlin Centrum

I recently stayed at Hotel City B Berlin for three nights, and unfortunately, my experience was far from satisfactory. While the location offers easy access to public transportation, several significant issues detracted from my overall stay.

Elevator and Accessibility:
The most glaring problem was the broken elevator. With my room on the 5th floor, carrying my luggage up the stairs was an inconvenient and exhausting ordeal. What’s worse, the management didn’t seem concerned or in any hurry to fix it, which is unacceptable for a hotel of any standard.

Room Conditions:
The room itself had several issues. It was noisy if you opened the window, yet unbearably warm if you kept it closed, especially during the summer. Perhaps this wouldn’t be as problematic in cooler months, but during my summer stay, it made for very uncomfortable nights. Additionally, the room was poorly lit, with only two small bedside lamps that didn’t provide adequate lighting.

Housekeeping and Amenities:
Housekeeping services were another letdown. Our room wasn’t cleaned for two nights, and we didn’t receive new bottles of drinking water each day. This lack of basic service is disappointing and inconvenient, making the stay less pleasant.

Noise Levels:
While the hotel’s proximity to the U-Bahn station across the street is convenient for getting around, it also means that train noise is a constant issue. If you’re sensitive to noise, this could be a major drawback.

Breakfast:
The breakfast was mediocre at best, with the same uninspired menu every day. There was nothing special about it, and it didn’t meet the standards expected from a hotel breakfast.

Conclusion:
Despite its convenient location, Hotel City B Berlin failed to provide a comfortable and pleasant stay. The broken elevator, poor room conditions, inadequate housekeeping, and repetitive breakfast make it hard to recommend this hotel. If you're visiting Berlin, I would suggest looking for other accommodations that offer better service and amenities.

After a perfectly nice stay, we had a problem with the checkout. We weren’t sure about if we had booked or not the breakfast, so we asked the receptionist (20 of July, 8:00) to make sure. He told us that in fact it was included in our reservation so we had breakfast. When we did the checkout he told us that we gave him the wrong room number and that it wasn’t included. So after realizing it was his mistake, he didn’t say sorry and he charged us for everything.

Firstly, the state of the room is disgusting.

There is one chair that is covered in stains, no one should ever be willing to ever sit on it.

The stains on the chair are complimented by the stains all over the carpet. The carpet in the room is so bad I feel like if I don't wear shoes that I'll be infecting my feet with some fungal disease.

The room also has a bunch of random holes in the wall throughout it, some by the front door, some in the bathroom.

While I'm in the bathroom, I want to comment on all of the mould growing on the railings. It's covering the entire shower.

With all of these points, this is likely the most dirty hotel room I have ever stayed in.

Secondly, my experience last night was horrible.

I came back to the hotel after working for a long day. It was about 11:30pm and the elevator was not operating. After the tiring day I had already had, climbing 5 flights of stairs was the last thing I wanted to do. Begrudgingly I made the hike, only to disgusting room 514 and this time with the overhead lights not working. It seems like someone had started to do some electrical work and not finished. You can see one of the lights hanging from out of its socket. To make matters worse, the wifi was not working. It was not connecting and if I did connect, it was not finding an IP address, as per the screen shot this can happen when there are too many people connected to the wifi. I had some important work I needed to wrap up that I was unable to complete because I couldn't connect to the wifi.

I've spoken with the receptionist this morning about these issues. She offered me breakfast on my remaining days, which is utterly insufficient and useless to me as I have breakfast plans this morning and leave at 5am tomorrow.

Room 514 requires immediate attention from you, your cleaning crew and your maintenance crew. No one should be able to stay here until this room is clean and fixed.

I have emailed management about this and called a number of times. It's been 2 weeks now and I still have not heard anything back