Hotel Zoo Berlin in Berlin

I add a bad experience in this hotel due to some errors (charging twice breakfasts, and having to change rooms due to the super noisy rooftop). Fun fact, the hotel complained to google about my feedback (initially I just wanted to give honest feedback, when I have a good experience I write it, same when it is bad - that's the beauty of the reviews in Google maps), so google deleted my comment saying that it was "discrimination"? This gives you a good idea of how the hotel manages feedback, but I really sad to see that businesses are prioritized over users (after all "we are the product" when using free tools). So I'm not. suprised now why the overall evaluation is good if the "not great" experiences are deleted.

Rooms are very small, no outlets beside the bed. Breakfast is NOT included, it's €45 per person, which is outrageous. Hotel is very dark, I felt like I was staying in the Batcave. A guest found a dead cockroach. Won't be back.

Read this is you plan to book this hotel in the spring/summer.
Very bad experience, but let’s start with the positive:
- good looking (nice decoration)
- close to the subway
Now the very bad:
- impossible to sleep, the hotel have a rooftop with super loud music (bass frequencies). First we were in the 6th floor and we couldn’t sleep, so we moved to a superior room in the 4th, even louder because it was facing the rooftop. Other customers complained to the manager, he didn’t care, same volume, they changed us to the 2nd floor and then we could sleep. So deer Mr owner of the Zoo hotel, if you prefere to own a night club, open a night club, not an hotel where people expect to sleep and not ear music late in the night.
- the the breakfast, 45€ per person (would be ok if it was good, but this is a « nothing special breakfast » so the quality/price ratio is bad, but that not the issue, the issue is that I added breakfast every morning for 2 Pax, but for work I leave the hotel earlier than my girlfriend, first day, no issue, the second day the lady checkin the breakfast had maybe lost the paper I sign to pay the breakfast so when my girlfriend went to get breakfast she was refused entrance! Of course… no « sorry for the mistake », then I checked the invoice and they did charge for 2 breakfast, again, I ask to resolve this, they agree it was a mistake again, again…no even a « sorry »
Other less important annoyance: only 2 elevators, one out of order, the only one was the rooftop access one, so you have to queue a lot to access your room, I mean…really a lot, when you spent the day visiting you don’t want to wait super long to access your room.
Last but not least, I confirm the other comments about how « cold » and unfriendly the staff is (maybe due to inexperience as they are all around 20yes old) but still, a «sorry we made a mistake » a « sorry for the sound » nothing, even the guy (the only nice person) who went with us during the room switch confirm they have very often (and all weekends) complains about the noise.
Long story, sorry, but I wanted people to know, maybe in the winter when the rooftop might be close part of the annoyance will disappear, but the unfriendliness of staff remains. I’m sorry for the nice employee that was the only one customer-centric, but I’ll never go back again.