Maingau Hotel

We arrived at 8:15pm. I provided my name and the man at the front desk said, you are not here. I asked him to give me the wifi code in order to demostrate my reservation throughout the email confirmation I received. The password didn’t work. I asked him what to do, he replied "I don't know, you aren't here find another hotel" Another guess was nice enough to let me use his data, then I showed the receptionist the reservation and he still insisting "you are not here". Finally, I contacted *******, and the reservation was under my company's name, but my reservation also shows my name, email, and confirmation number. Frank did NOTHING to look any further to find my reservation. We asked for a top floor, he said the hotel is full, and gave us room 202, it was not possible to sleep, too noise, and no way to have a room change since there is nobody after 11pm. Next morning, another male receptionist was nice, and change us to the top floor, but we still able to hear the woman next door and the one diagonal. Those walls are like paper thin. The webside states sound proved rooms, Where? Not in that hotel. I do not recommend this cheap hotel.