Hilton Cologne

Great value suite rooms here.

We had a little bumpy start to the check in but after resolving it very quickly; the staff ensured our stay was absolutely perfect.

Rooms are large with great views of the cathedral. Well equipped and supplied with daily water.

Breakfast selection is quite varied so you won’t get bored during a long stay.

Keep up the good work.

During my recent stay at the Hilton in Cologne, I had the pleasure of dining at the restaurant where an employee named Nils T. truly stood out. While everything about the hotel was excellent, meeting Nils made our stay 10 times better. His exceptional customer service and genuine care went above and beyond, leaving our entire group amazed.

Even though we were only there for the weekend, Nils made such a lasting impression that we felt compelled to leave this review—something I’ve never done before. He exemplifies the Hilton’s commitment to excellence, and his professionalism and dedication are truly inspiring.

We couldn’t be more grateful for his efforts, and I genuinely believe he deserves recognition, a promotion, or even a raise. Nils is far more than just an employee—he’s an invaluable asset to your team.

Thank you for an incredible experience, and for hiring such outstanding individuals!

Fantastic Hilton location. The rooms are modern and comfortable and the location is hard to beat right by the train station. Reception was friendly and helpful. Breakfast was also excellent. Overall a great value.

Overall Experience:
Our stay at Hilton Cologne was largely positive, with the room and amenities meeting our expectations. We stayed in a junior suite, which was spacious and well-maintained, with a comfortable bed and excellent water pressure. The room seems recently renovated, which added to the overall appeal. As we were traveling with our 11-month-old baby, the hotel thoughtfully provided a crib, which was a nice touch.

Breakfast:
The breakfast offering was exceptional, with a wide variety of choices and one of the best omelettes we've had (kudos to the chef!). It set a great tone for our mornings and was a highlight of our stay.

Service:
Most of the staff were friendly and accommodating, especially when interacting with our baby. However, we encountered a couple of service-related issues during our stay:

Example1: Incident During Breakfast (Friday, 22nd):
Near the entrance of the breakfast area, there is a children's bookshelf with wrapped gift empty boxes. My daughter was playing with the boxes and she held on to one and we went for a walk right outside the restaurant whilst my husband was still having his breakfast. At this point, the lady at manning the entrance approached us in a rushed manner, insisting that we return the box immediately and removed all the remaining boxes from the shelf.

I found this interaction to be unprofessional for several reasons:

1. The boxes were clearly placed in an area intended for children to interact with.
2. My daughter had been playing with them the day before without issue.
3. The staff member could have waited until we had finished and left the area before removing the boxes.

Example 2: Check-out Experience
On the morning of our check-out, we asked about the possibility of extending our checkout time, as our train wasn’t until 2:45 PM, and we are Platinum members. My husband approached the receptionist, but without checking availability, the receptionist immediately denied the request, stating that the latest checkout time was 1:00 PM. We then left the hotel and returned later to check with a different receptionist. This time, we were informed that the room was indeed available, and we were given an extended checkout time of 2:30 PM.

This inconsistency in service was disappointing, as we felt the first receptionist was unwilling to consider our request or check the availability of the room.

Conclusion:
While the majority of our stay was enjoyable and the hotel met our needs, these two service-related issues—an unpleasant interaction with staff at breakfast and inconsistent handling of our check-out request—have left us with a less favorable view of our experience. We hope that Hilton Cologne will address these concerns to ensure a more positive guest experience in the future.

This was a very clean hotel with an impressive front desk staff who were professional and polite. They greeted us every time we walked by whether we were coming in or going out. The hotel was located a stones throw from the majestic Cologne Cathedral and various shops and restaurants. There was a very sweet Asian woman who made sure that our room was sparkling. We appreciated her efforts. The room size was comfortable for two.

This was my first time staying in an actual Hilton (usually stay at Hampton Inns or other Hilton associated properties) and I'm sold. I'm a Hilton Honors member and I was offered a discounted upgrade to a King deluxe room which I took. The room was super spacious, clean and the large windows were so nice. Bathroom was plenty big as well and I appreciated the shower door (if you know the shower struggle in Europe... you know). The separate tub was especially nice after long days of walking. The location is perfect- steps from the Cathedral and tons of restaurants as well as the train station.
The lobby is beautiful, the bar looked very nice and the staff were all super nice. I'm totally converted to Hiltons after this stay.

Great location. Room was quiet and modern. The best part was the breakfast, which we all loved. Great variety and high quality food - on par with five star hotels we have stayed in. Would recommend to other families - brought in a rollaway and we accommodated 4. Fitness center was well stocked and surprisingly nice. Only downside was long lines at reception at times.

Overwhelming friendly welcome in the hotel . Extreme friendly personal. The location of the hotel is marvelous in the middle of town. Very nice hotel room with a great view to the cathedral.
The variety and quality of the breakfast buffet was very good.
We enjoyed the stay and plan to come back.