Radisson Blu Hotel Koln

I am writing to express my dissatisfaction with the service I received during my stay at your hotel from 4th to 7th September. Specifically, I encountered several inaccuracies in the information filled out on the hotel documents, including incorrect details and grammar mistakes.

Additionally, during my stay, I left some clothes in my room upon checkout. I contacted the hotel twice, and on both occasions, I was told that no items were found. However, after my colleagues insisted on further checking, my clothes were eventually located. This experience caused me undue stress and inconvenience, which is unacceptable.

I kindly request that your staff exercise more diligence when handling guest belongings and ensure all items are accounted for accurately. Moreover, attention to detail in document preparation is crucial for maintaining the professional standards expected by your guests.

I would appreciate it if you could address these concerns and take the necessary steps to improve your services. I look forward to your response and any actions you plan to implement to prevent such issues in the future.