Holiday Inn Express Munich City West, an IHG Hotel

Overall, this hotel is decent. It's located just about 100 meters from the train station, with frequent trains to the city center and other areas. The breakfast was simple (bread, yogurt, boiled eggs, coffee, juice) but of good quality. The room with two beds was small but functional. The air conditioning in the room was excellent; you could easily adjust the fan speed and temperature. Despite the over 25°C heat outside, we could keep the room very cool, and this was probably the first time I didn’t wake up with a sore throat due to the AC.

Now, some downsides. The TV in our room didn’t work, so we reported it to the reception, and they promised to check it out. However, we don’t know if anyone ever looked into it, as the TV remained broken throughout our stay. We had also arranged for a late check-out at 14:00, but after the standard check-out time of 12:00, staff came by several times to see if we had left, even though there was a "Do Not Disturb" sign on the door. Additionally, some areas that don’t get cleaned as often might need more attention. For example, the bottom of the kettle was dirty, making it unusable, and there were some stains in the shower grout.

I would have also appreciated having a small fridge in the room. There was a small self-service shop in the hotel lobby (water, soft drinks, beer, wine, candy, crisps, ice cream) but I can’t recommend it due to the extremely high prices. Fortunately, there was a grocery store within a short walking distance from the hotel.

Another point, which isn’t exactly a negative but something to consider, is whether all the hotel staff are familiar with the hotel's policies. The bathroom instructions and general practice suggest that towels hanging on hooks should not be replaced, while those on the floor should be. Despite this, all our towels were replaced during every cleaning.

If you’re just looking for an affordable place to sleep with good transport connections, this hotel will suit you well.

This hotel is in an excellent location, and the rooms are modern and clean. However, there are several significant drawbacks that make me hesitant to recommend it:
1. Front Desk Service: The reception staff’s English is not very fluent, making communication difficult. Additionally, their service attitude is not friendly.
2. Housekeeping Issues: On our first day, we left the room without removing the key card. However, when we returned, we found that the key card had been removed and the room was not cleaned. When I called the front desk to express my concerns about safety and privacy, their response was simply to come and get a new key card. My concern was why someone could enter our room without permission and remove the key card.
3. Room Amenities: The room did not have a refrigerator, and due to the shower design, the bathroom floor easily became wet.