Vienna House Easy by Wyndham München

We got robbed! Terrible Experience – Unsafe, Unclean, and Unhelpful Staff

I recently stayed at Vienna House in Munich for a four-day trip with two other couples (6 people total, 3 different rooms) for Oktoberfest, and I would never recommend this hotel to anyone.

From the moment I entered the room, it smelled strongly of cigarettes, despite being a non-smoking room, and the room itself felt dingy and unclean. We were also given the wrong room. Unfortunately, that was just the beginning of the issues.

After one night of stay, the next day, despite having the "Do Not Disturb" sign on our door, someone entered our room while we were out and stole money. When we reported this to management, instead of addressing the security issue, they implied that it was our fault for having that much cash. We asked them to check their records of who entered our room, but they refused unless we filed a police report, which wasn't feasible as we were leaving soon. There was no accountability on their part, and they suggested filing a police report as a condition to refund the two nights we didn’t stay due to feeling unsafe after the theft.

Other couple #1, also despite having the "Do Not Disturb" sign on their door, while lounging in bed (out of sight of door), heard someone open their door twice, then close again. Then the third time their door opened, a woman popped her head in and quickly closed their door without saying anything. The woman did not announce if she was housekeeping, so it alarmed them to bolt their door, but the bold was broken! Other couple #2, luckily, no one opened their door, ran out of toilet paper and hotel staff brought them tissue paper instead. Both couples 1 and 2, asked for a late checkout (12:00pm) the night before and was told that would be fine, but at 11:30am the front desk called telling them they needed to leave the room by 11:00 original checkout time).

This was by far one of the worst hotel experiences I’ve ever had, and I wouldn’t recommend Vienna House to anyone. The lack of security and poor management made the stay extremely unpleasant and stressful

Disappointing stay. The room was very basic and the bed was very uncomfortable. We had the do not disturb sign on the door but the cleaner walked straight into the room without knocking whilst me and my partner were changing. I asked for a bottle of water at reception and was told that the hotel does not stock water, even though the next day i saw a fridge full of drinks including water around the corner from the reception area. There was not a safe space to store luggage if arriving at the hotel before checking time which was very inconvenient so we had to pay a shop to safely store our luggage. Our key cards stopped working everyday, and one night we were stuck outside the hotel, luckily, someone was in reception and was able to let us in. The reception staff were not accommodating. I overheard another customer asking for a spare blanket and they were told no.

MOST HORRIBLE CHECK IN EXPERIENCE EVER. There was only one girl at reception, she was new (it was only her second day) and she had NO supervisor there. Completely incapable of handling a group check in. This girl at reception DID NOT SPEAK ENGLISH (in this day and age, in a Wyndham hotel). A manager who she eventually got on phone was equally unprofessional and unprepared. This hotel should urgently revise their HR policy. Don’t come here, you’re just wasting money and you’re being treated disrespectfully; complete lack of service. Shame on you!