Leonardo Hotel Munich City Olympiapark

I am extremely disappointed with the cleanliness of the hotel, particularly the bathroom. The strong smell of mold was pervasive, and visible mold was present around the edges of the shower cabin, shower head and on the floor. The toilet was extremely dirty and had a disgusting slime of bacteria and who knows what. This is a serious health concern that needs immediate attention.

I don’t believe the personnel is solely to blame; the primary issue lies with the hotel management and owners. The lack of investment in maintaining the property clearly shows that their only interest is making money and give nothin in return to the paying guest.

Cleanliness 0 out of 5.
Breakfast 2 out of 5.
Location 2 out of 5.
Friendliness of the staff 3 out of 5.

@the hotel management: please do not respond to this review with a standard useless apology. Instead, take concrete steps to rectify these issues.

I am never staying here again.

Wouldn’t recommend at all the bathroom was full of black fungus and uncleaned overall with a sewage smell. To add to the discomfort it took 30 min to check in, the receptionist was extremely tired and unfriendly, when we got to the room the complimentary refreshments seemed to have been opened and closed again. When we raised the complaint to the receptionist he wrote it down yet nothing was done (seems being polite gets you nowhere). Mind you we paid 700 EUR for two nights for a business trip, we have now taken this hotel from our company for any future travel. Would suggest to find an alternative.

While in a decent location and meeting the basic concept of a hotel....

The rooms are very small, in serious need of refurbishment, needs housekeeping improvements.

Even worse, during events they increase the daily rate 2-3 times normal. This is barely acceptable with normal hotels. They should feel ashamed doing it with these rooms.