Hotel Marconi

The room actually did have comfy beds, and the hotel was very clean, (the cleaning staff were top!), and the location was lovely, which are the only positives I can say about this hotel. I attended with a friend to run Benidorm half marathon, which, having a good bed was actually a huge plus. However, the ‘food’ was largely inedible and made with the cheapest ingredients possible. The ‘buffet’ selection was tiny and no good for vegetarians, vegans, or in my case, people with allergies. The ‘restaurant’ was like being in a school canteen. No furnishings or personality, and VERY cold. The clientele were largely 70+ and it felt like a very cold retirement home. The view from our room was of a semi naked old fella opposite who we could’ve touched - the balconies were so close. The lifts were extremely small - I saw a lady struggle to fit herself and a buggy in. When I raised my concerns with the staff, they were extremely rude and unhelpful and basically told me to like it or lump it. I requested a partial refund due to the fact that they were unable/unwilling to provide me with any food, but I was told ‘your request is meaningless’ I therefore left an official complaint. I doubt I will ever hear anything from them, but I hope I can help someone else avoid being ripped off by this awful hotel.

Basic rooms -- dated decor, no fridge, no kettle, paper-thin walls you can hear the neighbours coughing all day. Awful food -- poor choices, cold meals, the cheapest ingredients, unhealthy. No choice of fresh salads, just iceberg?? It's Spain after all! Often no omelette for breakfast. Kitchen staff were rude and unhelpful, Don't sit here, Don't sit there...! Don't get the food option, just the accommodation is fine if you need a hotel. Eat out, plenty of good places nearby. Mainly for elderly Spanish people so if you're 70+ that's your hotel.

If I could leave minus 3 star, I would do it!

Extremely rude stuff.

Especially Susanna the waitress in buffet area.
Rude, impolite, always shouting. Such people should not work in hospitality .

The buffet food is simply awful. So cheap ingredients , poor quality, no choice , cold meals

Rooms are dark, the view just into another windows of buildings, dirty windows

Not Recommended!!!!