Petit Palace Chueca Mini-hotel

We have never experienced such blatant disrespect from a place that calls itself a “hotel.” Due to the war in Israel — a very real emergency — all flights were canceled and the airport was shut down. We had no way to leave the country. We notified the hotel immediately, well in advance, hoping for even a minimal level of understanding. Instead, we were met with complete indifference.

Not only did they refuse to refund us, they didn’t offer any alternative: no option to reschedule, no credit for a future stay, not even a reduced cancellation fee. Nothing. Just a cold, rigid “no,” as if this were a normal cancellation — not a life-or-death situation.

What’s even more disturbing is the strong feeling that their refusal may have been influenced by *the fact that we are Israeli — and possibly Jewish.* When a hotel shows zero willingness to help guests who are literally trapped in a war zone, one has to question whether prejudice or antisemitism played a part.

They had more than enough time to resell the room — we gave early notice. But they simply didn’t care.

The contempt, coldness, and complete lack of basic human decency from this management is shameful.

I strongly warn anyone considering this place: if you’re from Israel — or if you care about basic moral values — stay far away. This isn’t a hotel. It’s a business that abandons its guests when they need it most.