5 star hotels in Madrid

Hotel great - service great - staff great!

Great staff and very attentive. They were able to get us reservation with Botin on a short notice, they went even beyond that. Got us a reservation to a flamingo on the same day. Room was constantly cleaned and they welcomed us with a bottle of wine and Ham.

It was a very pleasant stay at Gran Meliá Fenix Overall due to extremely friendly services and staff. We booked a red level with a whirlpool in terrace, which cost approximately 600€ a night. When checking in the room, we were disappointed at the facilities and a small size of the room since it says 53sqm, which includes terrace. The bathroom had a tiny bath, which would be better to be a big modern...

This place was nice for our last night of our trip to Spain we stayed here in June of 2019 the rooftop pool was nice they had some drinks it looked like even though I was 6 it was a really nice hotel!

Great classic hotel in the middle of Salamanca. Excellent clean bathroom downstairs!

The location is excellent, with walks to the best shopping in Madrid. The Martini bar and restaurant is an interesting concept that blends a cozy lounge with sharp, clean Martini shaking bar. Give a try and receive a certificate of the exact number Martini made since they did their first 9 years ago and started to keep count. Mine was 48,834. I'm sure they will 50 K soon.

Great location, great service. Very happy with the experience

I booked a superior room and received a very standard room. It looked like the space was previously a closet and someone decided to transform it into a hotel room. Our window was tiny and overlooking a wall (yes, a wall). Breakfast was just so plain and it costs 25 euro pp/day (better grab breakfast outside). We did not receive slippers in the room, and the floors were constantly cold, especially in...

Fantastic location near The Prado and several other major museums. The beautiful Neptune fountain is also right outside the front door. Walking distance to many of the wonderful neighborhoods. Staff was great, breakfast even better. The rooms were on the small side, all somewhat angular which was all fine. My only complaint was the comfort of the bed. Not sure if it was too soft or too hard but it...

Very nice hotel! Fairly close to most attractions or at least a reasonable walk. The staff are very friendly. Beautiful view from their panoramic rooftop. My favorite part was the large bathroom and footwash!

Excellent location, close to all attractions, perfect personnel, clean and nice rooms, delicious breakfast. Own a restaurant who has outdoor dining area.

Absolutely agree with other reviews that location is great but hotel needs major renovation to the interior rooms and hallways. Carpets are worn/frayed and wallpaper needs replacing too. Initially, we were given a room that was seemed smaller than what was booked. We complained and were moved to a different room the next night. Staff was friendly and helpful. We’ve stayed at hotels throughout Europe...

We stay just for one night in August 20 2024 the hotel was on renovations for the lobby , rooms had been already updated . We must say that beside all of the inconvenience of the reformations hotel staff is great and at the end we go to this places for service! And if I have a to speak about customer service I must name Alberto who was the best front desk attendance I ever had! Alberto was the most...

Location was great. Many tourist attractions were walking distance about 20 to 30 minutes. Hotel is under construction but rooms have been renovated and they are beautiful. Breakfast buffet had lot of options. Entire team of hotel were amazing. We were glad we choose this hotel for Madrid trip.

Gorgeous guest rooms but due to extensive renovation of all public spaces you cannot enjoy the rest of the hotel other than your room. Restaurant/breakfast/bars/reception/lobby are all now temporarily in other spaces - Some underground - which are very mediocre in design. You definitely feel like you are in a barely dressed construction site. A courtyard Marriott has more style. It’s kind of sad really...

The rooms are huge, we loved staying at this hotel. Amazing staff, amazing breakfast, great location. We'd stay here again in a heartbeat. There's definitely some remodeling going on, we didn't feel any disturbance during our stay.

I absolutely loved this hotel and I can recommend without any second doubt to everybody visiting Spain either for business or vacations or celebrating special occasion. Centrally located, landmark itself, beaufil interior and iconic breakfast area. The staff is amazing. They made me feel like home. Always smiling and genuine caring. I want to thank for the upgrade based on loyalty status to a very...

The place is beautiful and the service is great. The food wasn’t great at all.

Amazing hotel. Best staff and service I have experienced in all the years of travel. Just perfect. Great location, great people. Everything done at peak professionalism. Sorry we could not stay longer and would love to stay again. Small lovely property - ideal for adults and couples.

One of our best experiences ever at a hotel. From the minute we arrived to the moment we departed, the service was impeccable. Elena was most helpful taking care of our special requests and every other member always greeted us with a smile and was there to help. This hotel understands hospitality. Thanks for a marvelous week.

Wonderful hotel, staff are so attentive could not fault them in any way.great location for shopping and football stadium.hope to visit Unico on my next trip to Madrid.

The staff is amazingly friendly and efficient. The breakfast location and food are amazing. Rooms and bathrooms are spacious and have all the amenities one needs. The location is just the best in all Madrid. Will return again and again.

The staff is amazingly friendly and efficient. The breakfast location and food are amazing. Rooms and bathrooms are spacious and have all the amenities one needs. The location is just the best in all Madrid. Will return again and again.

Great location in Salamanca, nice hotel with good breakfast. The staff are professional, polite and helpful.

We stayed here for a weekend in Madrid and it was so good. Our Spanish is awful but the staff were so lovely and welcoming. Even one of the housekeepers took the time to translate “ask reception for an umbrella” on her phone as it was raining and she saw we didn’t have coats. The rooms were beautiful and the bed was so comfy! I’ve never slept that well in a hotel! We had breakfast on morning and there...

I recently stayed at the Eurostars Madrid Tower and was thoroughly impressed. Our room was absolutely stunning—spacious, modern and immaculately clean, offering a perfect blend of comfort and luxury. Every detail seemed thoughtfully considered, making it a true five-star experience. A highlight of my stay was the exceptional staff specifically, Roberta at reception who went above and beyond to ensure...

I stayed at this hotel for 3 nights on October 2024 during a business trip in Madrid. Overall I enjoyed my experience here. - Rooms: they are quite new and well-maintained despite some improvements can be done in the shower as everytime you open the door to exit from it the water splashes all around the floor! Rooms are equipped with slippers, dental kit, comb and shower plastic cap. However, there...

Each and every staff member I encountered here was outstanding - truly gave a 5 star experience. The rooms are big, comfortable, and have everything you could possibly need or want. Breakfast was also extensive and worth the extra money.

The fitness centre is not a center, weight are missing or unpaired (ex the 10kg were missing and the 14kg unpaired). Not even a single barbell, this could add so much versatility to the gym. Breakfast is amazing, the best I have ever had in a hotel worldwide, world-class The service needs improvements, the iron machine not working. The cleaning is amazing. The bathroom is amazing The bed is very, very...

Excellent room service and very professional and kind staff! It has a car park underground and it is very easy to get to everywhere by public transportation at everytime. Very good breakfast with very nice and promptly staff. Very nice lobby bar with a wide variety of drinks and tea at the evening.

Excellent hotel with all the amenities and staff who are completely bilingual. Was greeted by friendly and welcoming staff that provided me with a map and personal take on the nearby attractions to see. Centrally located with delicious food including the breakfast that made walking around very convenient. Room service was on time and of wonderful quality. Would reitun and recommend to others.

I stayed one night, and I was impressed with the size of the room and all the amenities. Service is friendly The breakfast buffet offers a large variety and delicious food. The location is central.

We checked in early before our room was ready, and they kindly held our bags for us so we could go eat. When we got to our room, it was nicely appointed, with a good view. We noticed a smell from the bathroom that persisted throughout our stay. After using the shower, we speculated that the smell is from the lack of drainage for the water in the bathroom. Whenever we showered, despite our best efforts...

I loved my stay here. From start to finish I was impressed by the kindness and quality of service from each staff person. The moment my cab came in, an attendant approached to help me with my bag and brought it up to my room for me. The front desk was super kind and helpful with giving me an overview of the accommodations and answering my questions about the area. Manu was especially a ray of sunshine...

This hotel is very well kept, the staff is very helpful and friendly and the location is great. We were able to walk to many restaurants and shops, and were able to take the metro down to the museums. The breakfast buffet was by far the best we have had in our years of travel, and mimosas included, nice touch!

The rooms are big and clean, well equipped. Location and service is great. Good breakfast. But the windows are not sound proofing ( in a very busy and noisy area) , blinds are not installed well, and the bed is harder than usual, all this made it very hard to sleep for me and my family. Therefore I can’t give it 5 stars.

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More photos in Instagram: @rreack

Possibly the best hotel in the capital. Its rooms are warm and invite you to spend time in them. The service is exceptional and attentive at all times. Breakfast is also one of the best.

Old but gorgeous , traditional hotel in Madrid...good situation

Great care in terms of room and personnel service. Well served buffet for breakfast with gluten free options.

Came here in the 90's...still good.

Excellent hotel. Great location for sightseeing, close to most of Madrids tourist hot spots. The rooms are quiet at night, no disturbance from outside despite its central location. The hotel itself is very fresh and the interior design is very elegant. There is also a rooftop pool to be enjoyed during summers. When booking make sure to get the 'red level' access. If will get you breakfast, refreshments...

Fantastic hotel for little money. The design is excellent ,everything is thought over to trifles.Clean and spacious rooms.Good maintanence,if you go back only to this hotel.

Definitely a 5 Star Hotel ***** The service is absolutely awesome people are super friendly, loving and constant attention making sure you are happy and satisfied. Breakfast is amazing, delicious and fresh. Very clean and nice smell all over the rooms and hotel. Nice and modern rooms and very comfortable beds. I will definitely recommend this hotel and definitely come back on my next visit to Madrid

We celebrated our wedding. All the staff was very kind and made everything easier. They were helpful and kind at ll the times. Always willing to help and providing solutions to our requests. The wedding menu was awesome, served at the right time and temperature. Having visited other hotels around the world, this one is at the same level of Raffles Singapore. The rooms are large and the decoration is...

Above expectation in terms of service and atmosphere. An oasis in Madrid. Great place for a drink with a date!

I consider this a near 10/10 hotel. Luxurious, beautiful, impeccably designed, great location, and very attentive staff. Brunch is ridiculously good. Beautiful courtyard and nice rooftop views too

We are currently staying at the Hyatt Madrid, and our experience so far has been nothing short of exceptional. From the moment we arrived, the service has been outstanding. The staff welcomed us warmly as we stepped out of the taxi and made our check-in process quick and easy. Everyone we've interacted with speaks excellent English, which has made our stay even more comfortable. The team here is incredibly...

We love this place. Location is perfect for us because it’s within walking distance to great restaurant, the best is located at the hotel, and it’s in a quiet area. The rooms are spacious and super comfortable. The staff is friendly and very helpful. My husband had a broken foot and they did everything to accommodate him. This is definitely our go to hotel in Madrid.

Wonderful experience..very clean and very accommodating. Easy to get an Uber/taxi or take the Metro from the station around the corner from the hotel. Little grocery store also a short walk away. Perfect in every way.

We were treated very well as globalists. We arrived early in the morning after an over night flight and didn’t expect to get a room immediately. The bellman helped us with bags and we felt well taken care of. The hotel looks fairly new and we liked the regency club (although a few more items would be appreciated). There is nothing much to complain - we will surely stay again.

Staff were very kind and accommodating. The room was nice, comfortable, and quiet. I was not a fan of the view though, the room was looking into an inner alleyway. Location is good, short walk to the train station.

Even though it seems that the hotel is quite far away from the city center, you are really good connected. 30 min from the airport by metro, and you have a metro & bus station next to the hotel. (take a tourist metro card which is 6€ per day) What we absolutely loved was: - the gym as you have a really cool morning view with the sunrise and it is good equipped - the breakfast which in my opinion was...

Our stay was excellent from our arrival until our departure. The staff (especially the long-standing ones) are extremely attentive, the amenities exceeded our expectations, and the evening turndown service was impeccable. As a travel agent, I tend to make a lot of comparisons, and for me, this hotel is the best in Madrid. I also had the pleasure of meeting the commercial director, Raul Guerra, who...

A Memorable Stay at a Top Destination I recently had the pleasure of staying at one of the most beautiful hotels I have ever experienced, and it has easily become one of my top destinations in the world. From the moment we arrived, the exceptional service at this hotel truly set it apart. The service provided by the staff was outstanding, with special mentions to the sommelier in the Ritz Garde and...

I absolutely loved my stay at Mandarin Oriental Ritz Madrid. The property itself is stunning, rooms are nice and spacious and be best part is excellent service and attendance of all of the staff. This all made me wow throughout my stay and made absolutely unforgettable memories. Thank you!

One of the best hotels in Europe. Our upgraded room on the top floor was lovely and bright. The garden, the formal dining room and the atrium were all beautiful and comfortable places for breakfast, lunch and dinner. The food was uniformly excellent. We enjoyed the pool and gym. Finally everyone on staff was gracious and helpful.

First time in Madrid , I really enjoyed my experience in Mandarin oriental. They have a good place to eat breakfast and enjoy your afternoon tea there. The hotel is very clean, the staff were helpful and very kind. this my room view

Luxury hotel. Newly renovated. Staff are friendly. The concierge are very helpful. Good gym and a nice indoor swimming pool. The hotel is so clean. The location is great. The price is expensive. I would definitely recommend it.

Checked in at 3:30pm and the room was not ready even though they had informed us that check in was at 2pm. Room is a 1 star given that I have no room to even look at since i couldn’t check in. Service was absolutely atrocious by the concierge. We were attended by someone who was clearly new and was extremely slow in keying in our details. She had a poor command of english and could not explain the...

Funny because my wife thought this was a 3-star hotel :) This is definitely not a 5-star hotel. I understand that you can't renovate everything to keep up with new and modern hotels, but yeah it's pretty dated. We came here from a 4-star hotel and it was much better and cheaper. The service was great, front desk recommended a nice restaurant and made reservations for us. Breakfast was good. Hotel is...

The hotel had a fantastic location, and our room view was a perfect 10/10. The room was spacious and clean, but the staff was not helpful at all—they didn’t provide service even at the level of a 2-star hotel. The breakfast was fitting for a 4-star hotel. Overall, I would rate this 5-star hotel as 4 stars.

We stayed twice at this hotel during the last month and it cannot be faulted at all. Excellent location opposite Plaza d’Espana and Gran Via. There are literally dozens of restaurants and bars at your doorstep. The hotel itself is luxurious. Our room was spacious with a huge and comfortable king size bed. The bathroom was also very spacious and fitted out with quality amenities. Breakfast was of a...

I CANNOT SAY BETTER THINGS ABOUT THIS HOTEL. I went with my family. Our room was absolutely amazing, huge, spotless, and super comfortable! the mattress of the king bed was better than my own! My kids slept in a sofa bed and they also told me it was super comfortable. We totally loved that room! Breakfast is literally to die for, I have never seen such a big variety of breakfast items, including Gluten...

Visited Spain for our daughter’s 24th birthday. We had a good fortune of staying at this location while in Madrid. Beautifully decorated and conveniently situated in the heart of it all. The staff did a fantastic job and providing her with loads of birthday treats. While champagne and cakes awaited us when we arrived. The best times were the late nights on the veranda listening to music and having...

The rooms are of decent size , sufficient for a couple. The shower might be small for someone with big body. The service and staff are great and really helpful. We had breakfast included , which was worth the money. The metro is a 2 min walk from the hotel which makes the accessibility easier.

First visit to Madrid in March and I booked this hotel based off a recommendation. This is a very clean hotel with different quirks and designs on each floor making this hotel stand out compared to most. Rooms are cosy size, barely any storage space, no instructions how to navigate the air con, and shutters, no menu for room service. Breakfast was fantastic and great selection in the buffet, also...

Loved all of the unique art on every floor and the detail. Beautifully executed! Our rooms were clean, loved the bathroom, comfy bed, awesome shower and great lighting. Very grateful for the AC and the adjustable blackout curtains. The pool was a little small but there were plenty of beach chairs to relax in after a quick swim.

The check in was delayed by 3.5 hours. The Rooms are very small.The beds are round it is actually nice however my feet were hanging out since I am 6.1 ft tall. The washroom doors and walls are see through glass you feel uncomfortable when someone is monitoring you during your activities there.

Very unique experience in this hotel. The design is absolutely outstanding and the cooperation with different designers is amazing. There is one big But. The usability, user experience and some comfort is very a sacrifice from the design point. Bathrooms are sometimes leaking, the custom made sinks and baths are not so comfortable. But what do you want from stainless steel design masterpiece? :D (it...

Generally, I had a pleasant stay. However, I was charged about 40 euros in credit card fees for a 2 night stay which I consider absolutely unreasonable. Be careful to select the currency option yourself. The only solution offered was to pay a second time with less fees but to then wait for a refund that would potentially again incur fees.

American Tourists here. We booked NH Collection Madrid Suecia as part of a Costco travel package. The hotel was in a fantastic location for being able to get to all tourist attractions. We were able to walk to everything. The hotel and its rooms were modern and clean. The breakfast buffet was fantastic. The rooftop bar was fun, but often busy with private events. There were a couple of times that...

Absolutely Smashing Stay. From our warm greeting at the beautiful entrance and payment of our bill, it was a most enjoyable experience. My girlfriend and I decided to stay at the NH Collection Suecia out of curiosity as much as anything because it is a stunning location in every sense. The staff are charming - very attentive without being intrusive. .Very quick check-in, kindly given an upgrade &...

Great Staff and location. Hotel rooms were tidy and turndown service each day was a nice touch. our package included breakfast which was lovely each morning!

Hello, we loved our stay at NH Collection Suecia. Veronica and Yolanda at the front desk were awesome. Veronica spent about 2 hours helping us figure out all of our Covid testing papers and health forms for our upcoming trip. She was extremely helpful and someone please give her a raise. This hotel was perfect. Great location and more importantly, the staff was outstanding. We also loved the roof...

Hemingway and Che Guevara know their hotels! Beautiful and extremely well located hotel with outstanding Customer Service and a rich history. Don't miss the rooftop and the hidden bar.

Friendly service and unexpected extras. The hotel room was large and clean with very nice views. In the evening the bar is lively but the real gem is the secret cocktail bar behind the toilets. A secret entrance to a dimly lit soulful place with amazing cocktails and an impressive whiskey collection. Wonderful central location near the Banco de España. Recommended

Lovely, comfortable, friendly, helpful hotel. Very quiet room (double-paned glass) for great sleeping. Location makes walking to museums and many neighborhoods and restaurants easy. On a narrow side street so mainly pedestrian traffic. lnteresting neighborhood with nice shops and tapas bars.

Gran Hotel Inglés is incredible cozy, quiet, "home like", very suitable for sole work or small meetings, or for a luxury low key experience in the center. The team at the hotel are respectably silent, extremely professional, and make you feel at home. They love working, are very loyal to the owners and this is reflected in their care at work. It is very suitable for a quite stay for work, for quite...

The Gran Hotel Inglés is a luxurious hotel located in the heart of Madrid. From the moment we arrived we were impressed by its classic and historical design and its service. The latter was clearly the highlight of our stay; the staff was super friendly and resourceful, making us feel welcome like super stars. The bar at the hotel entrance is the perfect example of a well-preserved and elegant design...

The hotel is central, the lobby is beautiful and the people are nice unless you request a different room. The little gem is surrounded by louche bars and our first floor room that gave out onto the street meant little sleep despite well insulated windows which, when opened, scented the air with a distinct smell of urine. A large bathtub in the corner of the small room took up a lot of space and made...

I had an absolutely amazing stay at the Gran Hotel Inglés and I wish I could give more stars to this hotel! This truly 5 stars hotel is not only incredibly beautiful, but it also offers a level of comfort that is beyond compare. From the moment I entered the hotel, I was captivated by its elegance and charm. The facilities provided were top-notch, ensuring that every aspect of my stay was enjoyable...

Booked this hotel after reviews on Trip Advisor and if you’re like me - please LOOK NO FURTHER - this is the place to stay in Madrid. Travelled with my wife for a two week trip to Spain and our first stop was the Gran Hotel Inglés in Madrid. We arrived at 8am after flying all night and the staff was so friendly and helpful. We were offered drinks and quickly got checked in - our room was ready and...

A total gem in the best, most peaceful street in Madrid. You can walk any way in either direction of the best neighborhood's of Madrid and know you will return to an oasis. We can't wait to be back.

The hotel is charming, the rooms spacious and well-decorated, and the staff are amazing. We ordered room service on our last night as we were exhausted. They ensured that they made everything vegetarian for us which isn’t easy in Madrid. The daily breakfast was delicious, and included specialty coffee and custom egg orders as well as a lovely buffet. I highly recommend this hotel!

We love this hotel, location, staff, and food. It was one of our best experiences in hospitality. The rooms are beautiful as well as the dining areas. The interior sitting areas are also beautifully kept up. The front desk contacted a doctor for me who came to the hotel as I had left a prescription at home. I cannot thank the management enough for this welcomed service. I had a prescription filled...

In a world: flawless. This was my second visit to Madrid. I stumbled upon the Hotel Orfila the previous trip while walking around the neighborhood, stepped inside, and knew this would be where I stayed the next time. A year later, here I am. From the moment you arrive up to check out, the staff go out of their way to look after you. Nothing is too much to ask. If they notice you sitting in the lobby...

Service was excellent, reacting to every request including making reservations for restaurants. Location was also great. The room, while beautiful, gets a slightly lower score (and brings the whole score down), as the air conditioning did not work well. In fact, the default when coming into the room for check-in was an extremely warm 26+ degrees Celcius, which was unpleasant. Even putting it down...

A perfect jewel-box of a hotel. Small but every service imaginable is available. The restaurant is Michelin-worthy, and the rooms and public spaces are impeccably appointed and maintained. The staff could not possibly be friendlier or more helpful. The cozy bar off of reception is perfect for an after dinner drink.

Lovely little apart-hotel affiliated with the Hyatt Regency down the street. All apartments are rented out, some for short stays and some for longer. Well situated in an attractive part of the city, not far from where you probably want to be, but not right in the tourist center. the apartments are tightly organized to include more features, so don't expect the kitchen to be a room--it's a feature...

Various appliances in the room did not work (clothes dryer), room key was difficult to use.

These one star reviews make no sense. We stayed here for 10 days in September 2023. Excellent service. There were no “smoking lamps” or dangerous situations. It was quiet, there are no noisy bars - this is financial district. Yes, they have a 2 in 1 washer dryer set up like all of Madrid homes - all of which don’t dry clothes. But that is a sad fact of life. The value is great. The location is...

Great Location. Just 1 block to bus or metro station New apartments..daily cleaning and new towels is a plus with Hyatt quality 24 hrs Personal on site very attentive and professional

El hotel es increíble! El cuarto esta muy amplio, tiene todo lo que necesitas. La ubicacion es ideal tienes un camion cerca. El staff tuvo la mejor actitud y ayudo mucho.

I really Appreciate the team who’s working there Fran exactly and There a lady working with him I think she’s name vame . they was Fully supported with us and so so so Kindly

Obsessed with this hotel. It was absolutely stunning. The staff provided amazing service, very impressed with how quick and hospitable everyone was, also gave us great recommendations and booked a fun tuktuk tour for us. We had 4 rooms, and each of the rooms were nicer than the other. Some were small, while others were breathtaking. We didn’t dine at the hotel, due to the timing, but we did order room...

The most outstanding service. The staff at this hotel is willing to cater to any of your needs to ensure you have an exceptional stay. I was blown away by the quality of service we received. When I was checking in, I notified the staff that I needed to leave early so I wasn’t going to be able to indulge in the platinum elite breakfast that the property offers. They told me they would have the chef...

Beautiful hotel with excellent formal breakfast in Madrid. Walking distance to great restaurants and people watching. Historic. Friendly and helpful staff. Incredible park across the street with gorgeous gardens and walking baths.

Service was first class and delightful. Breakfast was delicious and authentic. Everything was first rate and highly recommend. Great location next to park and sites and safe walking in every direction.

A 5-star experience all around. We love our stay at this hotel and the location is perfect to explore Madrid. The breakfast is service is excellent - simple, beautifully appointed and delicious.

Loved the location and the staff. They were friendly and helpful. They make you welcome and always willing to make your stay the best possible. Breakfast is really good too. Rooms are small and they lack of space to put clothes away .