5 star hotels in Madrid

Great experience at the Palace. Even if I only stayed one night, it was very pleasant. Location is great and the hotel has all the amenities you could need. The staff is friendly and the room is amazing 100% will return

First of all, the location is excellent, just a 5-minute walk from the Prado Museum and a 10-minute walk from Puerta del Sol, which is commendable. However, the room smelled strongly after renovations. The hotel also insisted on charging an extra €55 for bringing my daughter, who's under 11. This is incomprehensible. We've traveled all the way from Amsterdam, Brussels, Cologne, Frankfurt, and Madrid...

Top hotel ! + Location History and legacy Cupola lounge Renovated hotel & rooms Great room service Good value - No spa Not enough night staff

The environment is very clean and comfortable, and the attitude of the front desk staff is also very good. I highly recommend staying here!

The maid who cleans the room every day works hard and the service is good. Excellent! On the other hand, I went to the breakfast hall every morning, but the receptionist was so uninterested in his work that I couldn't remember his name even though I met him every morning for 7 days, and he had no hospitality, so I felt bad every morning. The waiter often forgets what I ordered, and calls out the same...

Excellent food, beautiful restaurant and incredible service. Christmas dinner was outstanding! Recommend 100%

A real 5* experience just outside of the center. Due to its location, often booked by conference or other groups, which gives the usual tourist guest a bit of an overwhelming feeling. The reception is understaffed to my opinion, expect to queue and wait your turn. Nothing about the service though, the whole team is very friendly and accommodating. Dining on the 30th floor with its amazing view is a...

There is a strong bad smelling the first day.

very good hotel but pay for access to spa when the most espensive room is not normal 1 night more 300€ and pay spa seriously !, and 1 hours no more , the women's come for say is finish lets go is normal is 5 starts hotel !!!

I had the pleasure of staying at Eurostars Madrid Tower for two nights, and I must say the experience was truly exceptional. The staff were incredibly professional, kind, and attentive. They went above and beyond to make sure I was comfortable even changing my room twice due to an issue with the AC, and that too at 3 AM without hesitation. I truly appreciate their dedication and top-notch service....

Eurostars Madrid Tower is a top-tier hotel that truly deserves five stars. Located in the city’s business district, it offers stunning panoramic views of Madrid, elegant modern rooms, and excellent service. The breakfast buffet is varied and high quality, and the wellness center adds a luxurious touch. Staff are professional, attentive, and make every stay comfortable. Whether for business or leisure...

This hotel is definitely highly recommended. Super clean and tidy—absolutely worth booking. The staff were incredibly helpful and provided excellent service. Mr. Ibrahim, thank you so much for your care and for going above and beyond for me and my family. Because of your kindness and great service, I truly want to come back again with my family. The breakfast was also delicious, with lots of variety...

breakfast was great concierge so helpfull staff great food delicious love the marble floor on general areas

If it is the first time you want to visit Madrid and you have no idea which hotel can meet your expectations, stop searching! Here is the right place! From beginning to finish I had a nice experience. Friendly staff, fantastic breakfast, very clean rooms, inspired by vintage style. Thank you so much for everything!

Luxury hotel, beautifully decorated, well-equipped gym, quality lounge, large and clean rooms, varied breakfast, excellent staff service, and good location of the hotel close to metro line 10 .

Wonderful hotel. Nice room. Great brunch.

The best service I ever received. Friendly staff, I was treated like a queen 👸.

After 2 years of waiting, we were finally able to stay at this hotel. Professional and courteous staff and quiet rooms. We had a club room as we were upgraded due to my status. The rooms definitely could use some upgrading and the mattress was very firm to us so it made it hard to sleep. Our TV didn't work at all so would definitely need an upgrade. Would of also liked more control of the AC as the...

Our stay at this hotel was good. The bathrooms and beds were clean, however there were stains on the carpet. Some of the latches and light fixtures were broken. I'd probably stay at another hotel next time. Overall 4/5.

This is a very unique hotel. Every floor has its own design I was on floor 4 which was very metallic and glass design. It was weird and the metallic features carried on in the bedrooms. I found the bathroom a bit weird especially the shower , it’s meant to be modern metallic again but for me it I thought it was too crazy It was comfortable and quiet though Breakfast was okay nothing special Staff were...

This hotel is an architectural treat! Stayed for a quick overnight stay and the quality of design did not disappoint. The hotel is in a really convenient location (near to a couple of metro stops) and not far from Madrid airport. I stayed on the Kathryn Findlay floor which was beautifully crafted but as with its age there was quite a bit of wear and tear which was more noticeable in an all-white room...

This is mecca for those who appreciate fine hotels and design. Imagine curating one of the world's most famous designer museums where people actually live in the artworks, and you have an idea of the epic achievement and difficulty of the task. After being helped by the reservations department to find the perfect room, stayed on the 10th floor designed by renowned architect Arata Isozaki. The Pritzker...

Comfortable bed to sleep in but the framing jutted out, which we did bump into. The AC, tv, and fridge worked well. The hotel's facilities were good. Excellent restaurant and bar. Each floor was designed differently, which was interesting to see. The room itself was a bit stylish but not so practical. I was a bit scared the toilet was going to come off the wall every time I used it. The glass door...

I had a very unsettling experience during my stay. While I was getting changed in my room, someone from housekeeping or room service entered without knocking. I was naked and screamed out of shock, and the person quickly left. I immediately called reception to report it, but was told it was impossible for anyone to have entered — which clearly wasn’t true. I was told I’d receive a call back after...

Old world hotel in a very fancy neighborhood of Madrid full of excellent restaurants and shopping

The hotel has a great location, excellent staff,we were very happy to stay there❤️

Great service! The room with a terrace and street view on the 7th floor is very good. Free club drinks and food, delicious! The old gentleman in the club is very cute! The front desk gentleman even drew a suitcase for me to communicate with because of the language barrier, haha

Great location. Relaxed and personable environment. The staff really cares that the guests have a good experience in the hotel and in Madrid. My room was comfortable and elegantly appointed.

Excellent hotel, prime location , in one of Madrid’s best shopping and entertainment areas. The hotel employees are very courteous and fine professionals. Very pleased with everything

Its an old hotel, cozzy, the staff is very warm but the room walls are thin and you can hear what happens in the nearby rooms. The Gym is amazing

The hotel is very central and metro station is right outside (but the lift to metro platform is about 5 min walk). Bath room is very pretty but shower is a bit weak in terms of water pressure. The room was quiet and wifi was very fast. Breakfast was superb, although starts 7:30 during weekends which is bit late for me to start the early morning conference sessions. Overall, I’m very happy with the...

I would give 10/10 to this hotel i stayed 6 nights clean , nice smell , excellent house keeping service, excellent staff, excellent location just few steps to gran via and lots of restaurants, cafes, shopping , metro and bus station infront of the hotel , royal palace withen walking distance , park infront of the hotel with daily activities like DJ and outdoor cinema excellent facilities gym, sauna...

Perfect locations, really pleasant staff and facilities. Beautiful park nearby with view

As per my expectation , very near the royal place and grad via

The hotel is good but not sure is it really 5 stars. Great location, nice breakfast. Rooms were renovated. Quite a modern design. No smart TV, can’t use multi media. Balcony is connected with next room. Must close it when outside.

Amazing hotel and staff ! Breakfast was very good. We had a small issue and it was sorted out as soon as they got to know about it. Very well handled by Maria. We had a wonderful stay at Barcelo Torre de Madrid.

It's a Beautiful hotel. Located at perfect location. Every place is near by at walking distance. I hardly used any uber or taxi. Food is good. They have indoor clean pool as well. And the lounge area is perfect to come and relax after one's day of roaming in the city. Staff is always greeting you with so much warmth. Cheers to the amazing holiday time to Everyone 🎉.

This hotel set the tone for our trip in the best possible way. From the moment we arrived, it felt as though we were being welcomed like VIPs even after a long travel day when we weren’t at our best. The staff was exceptionally kind and attentive during check-in, taking the time to explain the details of the Level area. Each visit there, whether for breakfast, a drink, or a quick snack, we were greeted...

One of my favorite hotels in the world. The rooms and the beds are big, it has all the amenities, the breakfast buffet is one of the best. The staff is very nice. It’s located in a super accessible point. Highly recommend this hotel if you’re going to Madrid.

Hotel is very well located. The staff are genuinely friendly and welcoming. The rooms are comfortable, although the décor and facilities are starting to feel a little dated. Breakfast is definitely a highlight: plenty of options for all tastes and dietary needs, with good quality products. A downside is the swimming pool: children are not allowed, which was not mentioned at the time of booking. There...

Melia Madrid Princesa is a fantastic choice for families who want comfort, convenience, and great service in the heart of Madrid. We upgraded our room and took full advantage of the free breakfast and daily tapas in The Level lounge—an absolute game-changer with kids. It meant fewer frantic restaurant searches and more time relaxing. The service throughout the stay was exceptional. Thoughtful touches...

They are currently doing construction and gave me a room that is exactly where they are working outside. It is so loud, you cannot have a conversation. You would think they would not book the rooms in the same area as construction? They did offer to move me, but said it will stop in 1 hour. Went to use the gym but it is also closed for 4 hours due to being painted. No alternate location provided...

One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.

It’s certainly a favorite, from all the toiletry options to the buffet breakfast, but the best part are its people! Friendly and willing to go the xtra mile.

If you seek an unparalleled luxury experience in the heart of Madrid's prestigious Salamanca district, look no further than Hotel Fenix. Nestled amidst the designer boutiques and upscale shops of the "Golden Mile," this exceptional hotel places you within easy reach of the city's most iconic tourist attractions. Beyond its prime location, Hotel Fenix boasts exquisitely appointed rooms designed for...

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast...

An amazing hotel and experience Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

Compared with China's five-star hotels

This hotel features a stylish design and an excellent location, right in the heart of the old town. It's conveniently close to many attractions, making it very easy to explore the city. While the rooms are on the smaller side, it's still regarded as one of the better hotel options in the area.

Excellent location, with most attractions within walking distance. The room was spacious and spotlessly clean, making for a very pleasant stay. The hotel boasts a great design, and room service was incredibly prompt. Highly satisfied.

The soundproofing is very poor, and it's just for show. Except for the lobby, everything else is disappointing!

This is a serious complaint about the restaurant Market of this hotel. I stayed here for three days this time, every time I sit there for more than 10mins just to wait for service. Others western tourists got served the water immediately. The waiter also did small talk with them, but me? Totally ignored by all the waiters! I have to call them, after I just ordered the sandwich then the waiter grabbed...

What an amazing stay we had at the Madrid Edition. It’s such a beautiful and well appointed hotel. Very friendly and professional staff. The rooms are spacious and have nice amenities. The hotel has an excellent lobby bar, a perfect cocktailbar and a club! We loved everything about it. We will definitely come back!!

The overall situation is controllable, and it is recommended to do some beautiful sewing.

The locations is soooo closed to the metro station 1 min walking ...and close to everything...walking distance to the legends stadium. The rooms are acceptable...the service is nice...the gym though it is small but the equipments are modern and nice

Really nice hotel in a really great location that was convenient for the work conference I was at. Great and friendly staff. The breakfast that was included with my room was clutch and a great way to start the day. My only complaint was that my room felt like a sauna and I couldn't adjust the temperature. Just opened up the window and it was fine. I have stayed there several times and would recommend...

Excellent old world hotel that continues to earn its five stars. It's a beautiful place and well maintained it's got all the amenities and service that you'd expect from a five star hotel. Unfortunately at check out, the staff was unable to manage the billing on my invoice to make submitting of my business expense easy. Perhaps they should keep the old world feel, but update their computer system

Good hotel. Good views of the city. Rooms were alright, beds good, furniture aged. Some of the hotel staff is very helpful, others don’t seem to care or put forth effort to make your stay excellent. Great location. Walking distance to a great deal of shops, restaurants, and activities. Breakfast is great, bar is good. M29 is alright.

Nice friendly hotel with a classic feel. Nice public areas. Restaurant and spa but I didn't try them. Rooms quite brown and authentic wood finish. Interesting painting to cheer the room up. Room safe is tiny and lack of power sockets. Room I had overlooked the rear garden and was very quiet. Fairly central but still a 25 minute walk and metro into the real old town.

True story: I was travelling in a group and all our bags had been put inside a van. On the way -- and that too 2 hours later -- I realised that my backpack was still in the hotel lobby. The tourist guide on the bus said there was little chance of getting it back. We took a chance and found that the hotel staff had kept the bag in a safe spot. Thanks for that. And as far as the hotel goes... Brilliant...

Good service nice location , luxury

Nice environment and nice location

İlk kez bir Four Seasons Hotel'de oda servisi için sipariş dışında odaya teslimat ücreti alındığını gördüm. Çok saçma ve mantık dışı bir uygulama. Ek olarak kahvaltıdaki çöreklerin bazılarının aşırı bayat olması da çok şaşırttı. Daha önce hiç bir Four Seasons Hotel konaklamamda böyle şeylerle karşılaşmadım.

The location of the hotel is OK, but the room is very average, not very big, more than 9,000 a night, not even including breakfast, not worth it. Next time I come to Madrid, I will choose the JW Marriott opposite, just across the street.

Excellent ! Exception service by staff !!

The location is very nice, in a very central place, the cleanliness and facilities are very good, there are deficiencies in the rooms but they are completed if desired. The quality is indisputable.

My husband and I spent a week at the Palacio de los Duques for our first trip to Madrid. We can honestly say it is the best hotel we have ever stayed in. The location is perfect for seeing the centre of the city and visiting all of the most famous attractions in Madrid. The service at the hotel is first class. Sofia at the reception desk gave us a wonderful welcome. Paula at the concierge desk made...

Best hotel in Madrid! Perfectly located in the heart of the city. You can walk everywhere and is clean and safe. Staff was phenomenal. They truly aim to please. We had the Red Level which we highly recommend. You can drink in their lounge for free and have breakfast as well. The rooms were very nice and their products were high quality. Definitely would stay there again.

Wonderful stay! Beautiful hotel with excellent service. We had a few issues upon checking into our room, but they were very promptly resolved. The hotel itself and the common areas are beautiful and luxurious. The room, while clean and beautifully decorated, showed a bit of wear and tear. However, the bed was very comfortable and we loved the turn down service. The breakfast selection was also very...

Such a beautiful hotel, wonderful interior, great location and friendly staff. I just wish our room was ready at arrival, when we were checking out we noticed they offered guests checking in a welcome drink, which we weren’t offered. I don’t care so much for the drink but I just wish the service was consistent to all guests, made us feel less deserving than the other guests. The rooftop pool was...

We had an absolutely incredible stay at Palacio de los Duques Gran Meliá. From the moment we arrived, the service was warm, professional, and attentive to every detail. The hotel itself is stunning with lots of history! Our room was spacious, beautifully decorated, and very comfortable, with thoughtful touches throughout. The rooftop pool and terrace were a highlight, offering breathtaking views of...

Good location, convenient for travel. The hotel room reception was arranged in the corner of the annex building. I directly negotiated with the manager and changed it to a balcony room in the main building. Everything else is OK.

We had a truly wonderful meal at Hyatt, made unforgettable by the outstanding service. The food was excellent—beautifully presented, flavorful, and clearly prepared with care—but what really elevated the experience was the staff. Our servers, Jorge and Moha, were absolutely fantastic: warm, attentive, and genuinely thoughtful throughout the evening. They went above and beyond to help celebrate my...

what I loved; the food, including both the coffee and the tea. The meals were also of high quality and a good value. the service was exceptional. I did like someone calling to check whether the room was ok, it wasn’t, see below, but I didn’t feel like changing rooms. what I didn’t like: the closets, had no shelves! This was on a, I was told, upgraded room. The room was also very small. For the same...

My husband and I had a wonderful stay this month for 5 nights. We flew overnight and arrived mid morning. The front desk staff was very accommodating and told us they would check if our room could be made ready early. We waited in the lobby for about 10-15 mins max and then we were able to get into our room to freshen up before we went out for lunch. We absolutely loved our room, especially the bathroom...

Exceptional service and the location of the hotel near the metro made this a very nice stay for 3 days. The staff members are friendly, especially Talles and Olalla were attentive to my needs and assisted with everything. The rooms are nice and clean. Breakfast was also high quality. The Tapas tour was excellent! I attended the Hyatt Regency, Intercontinental and the Four Seasons. By far, the Hyatt...

This hotel is great. Different to other Regency Hotel locations that I have visited, because of the size. But it's great and a place to visit. After a whole day out in Madrid or in cities near by, I had a great time at the bar, great service from Jorge and Mohamed. Very personalized customer service skills and made me feel like home, like I have been here many times. I would definitely come back...

Good location and breakfast, safe place and good services Will come back again

Good location, near to Chamartín train and metro station. Friendly hotel staff.

Good location and the room is nice. Will stay again

Loved our stay! loved the breakfast!

The hotel was very clean. The staff was friendly and very helpful. It was next to the train station which helped us get to the train quickly. However it is a ways from the downtown area with shopping and palace,, Taxi is needed. The staff in the bar area was very friendly. The rooms are spacious and very clean. Good Wi Fi. Highly recommended.

We had a lovely stay at the hotel

It’s a good place for family to stay a bit far from city centre but if you use commute trains it only takes 15 minutes. Would love to stay again in the future.

I stayed at Mandarin Oriental Ritz, Madrid for two nights in September through the Fans of M.O. friends & family program. The package included complimentary breakfast, early check-in and late check-out until 6 PM, and a $200 hotel credit. Although the hotel usually doesn’t upgrade beyond the booked category, I received a beautiful room with a terrace and an incredible view. There was a small issue...

Stunning European jewel next to El Prado museum and Parque El Retiro. You can appreciate the level of attention that it’s provided by the staff. From the welcoming to the departure, excellent service. The room clean, fresh, pristine. Warm towels provided along with a very good amenity kit. The courtyard restaurant is very accessible and a great place to catch some tea and a snack. They also offer full...

We spent a weekend at this wonderful hotel to celebrate a special occasion, and everything was simply perfect. The hotel itself is absolutely beautiful, with great attention to detail and a truly relaxing atmosphere. What really made our stay unforgettable, though, was the staff — their kindness, professionalism, and genuine care went beyond the expected to make sure we had an amazing time. Every interaction...

I stayed at the Ritz in Madrid some time ago for business, and it was an absolutely unforgettable experience. From the moment I arrived, the staff made me feel genuinely welcome with impeccable attention to detail and warmth. The hotel itself is stunning, a perfect blend of timeless elegance and modern comfort. My room was beautifully appointed, with luxurious touches and an incredible level of cleanliness...

Overall beautiful hotel... wonderful and pituresque in a perfect location. We had a beautiful deluxe room, and the quality and service was outstanding. The food and drinks were also fantastic, and John at the lobby Bar was the star of the stay. We did have one issue with the outdoor patio, with ZERO service after ~25 from being seated. - even AFTER asking for assistance ~15 into our wait.. The team...

It was amazing to be back, fantastic rooms and location! Much appreciated for personal welcome by Hotel Manager 🙂 Food and service at garden restaurant was fantastic! And the most exciting surprise was during the check out, when I met Bruno, who was exceptional during my stay in Milan. Meeting people that you know always makes you very comfortable, like at home! Fan family, thank you 🙌

I love everything , ❤️❤️❤️♥️♥️♥️

Great on everything. We would like to stay whenever we visit Madrid.

Excellent location with very convenient access to all attractions and shops right in the middle of Grand Via, the busiest streets in Madrid. 👍👍

You can go everywhere by walk. Location is almost center of Madrid. And it has very nice RoofTop. All personal is so friendly. You’ll feel yourself like you stay with your friends. I recomment the hotel for everyone. Y ya echo de menos la sonrisa de María!

Great location and service. We appreciated Marcus (Concierge) who provided reliable dining options when we approached him many times. We would like to thank Angel for his fine touches on service when we requested for assistance.

Nice clean rooms , Very friendly staff , the location is Perfect Our room view was lovely But sometimes in the middle of the night u can hear the noises from the streets But it was fine with me

Wonderful hotel in the best area of ​​Madrid, next to the main shops and restaurants. The team is kind and friendly with impeccable facilities and structure. The room is luxurious and comfortable. The breakfast is incredible and very well served. The best option in Madrid.

My husband and I spent four nights at the Rosewood Villa Magna over the Christmas holidays. It was okay, but not great. Our suite seemed due for an update, and the concierge service fell short of expectations. On the positive side, the location was excellent.

The best thing about the Rosewood in Madrid is undoubtedly the location, right in the heart of the Salamanca neighborhood, one of the most elegant and walkable areas in the city. It’s perfect for exploring boutiques, cafes, and charming streets on foot. Unfortunately, that’s where the highlights end. The hotel lacks a real lobby, it’s essentially part of a collection of restaurants and lounges, which...

This was our second visit to the property and it keeps on creating new special experiences. Every Rosewood hotel works so hard to create a special local experience wishing to position their properties as distinct by creating a personal attachment to the location and history whilst owning flagship properties. Whilst in Madrid there are “palace” hotels which are grand and opulent, the Rosewood blends...

You must visit the Rosewood Villa Magna to meet Lulu, the hotel’s beloved dog. She’s incredibly friendly and roams the hotel freely, adored by everyone. One of our group members caught an upper respiratory infection, and we’re grateful to the hotel for arranging a doctor within an hour. The reception and concierge were extremely helpful. The rooms are lovely, the food is excellent, and the service...

Perfect location, perfect hotel, perfect staff. Not a single negative. We love rosewood and it’s home away from home.

Stay was very good. Enjoyed our time!

The best hotel I ever stayed in my two-week Spain trip! Clean and cozy, with great services at the front desk! Definitely will come back when we visit Madrid next time!

It was okay, not that bad if we just look at the price of the hotel. Everything was quite standard. Good choice for budget travelers.

Great hotel in an upscale area

I had a great stay at this hotel. The staff were friendly, they gave us a cute hat as a gift, which was such a nice surprise.

Was very good hotel good service and good location

When booking, I requested a twin room, but it was on the top floor, with a sloping roof, poor lighting, and uncomfortable space. The next day, I asked for a different room, but they didn't have one, and then they said there was one on the first floor, which was barely ok, but the windows were not big, and I couldn't stretch my head straight on the windowsill. The hotel door was facing the trash can...

The room was very quiet, with the air conditioner on, no noise at all. Great.

Service attitude and professionalism at the front desk and concierge are 6* standard. Well done Christina and team for your warm hospitality and being so helpful. Good hotel at a good location.

Great place to stay if you want to have options for dining and shopping within walking distance. The area feel secure and although get crowded I personally liked it!

Good hotel, but the furnitures are old. The service is fantastic. The location is near by many attractions.

The location is in the center but the area and the surrounding are not really nice. The service was good, few of the hostesses in the restaurant and the cleaners don't speak English. The rooms are newly renovated, good taste in design, but not much space to put our clothes, no drawers, one shelf, small space for 2, we kept out staff in the luggage. Don't ever pay for a room with a view, as there...

From the moment we arrived to the moment we left - we experienced the best hospitality of any hotel we’ve ever traveled too. The rooms were clean, quiet and with all the needed amenities - nespresso, great shower heads and fantastic smelling shampoos, and perfect temp control. The small touches of candy and iced lemon water in the lobby and candies left post cleaning really made the visit special....

I stayed for one day and one night with my 10 and 12 year old kids. I wish I remembered the name of the bell hop because he was exceptional. We were greeted in a very friendly manner and helped with our luggage, which was so appreciated after traveling by train from Alicante and lugging it across the city and up and down a zillion train station stairs in 35*C weather. The same bell hop greeted my kids...

Fantastic stay with brilliant customer service. Many thanks to Dani G, Ali on guest relations, and the gentlemen who's name I don't know but I can describe as a bit shorter with less hair and glasses. They all helped us feel very welcome with nice suggestions. I suggest the breakfast could be more varied, as we stayed for 7 days, so after a few days more rotation of food would have been ideal. Overall...

My experience at this hotel was truly amazing. First of all, the service was beyond expectations. The staff was always attentive and dedicated to making our stay as comfortable and smooth as possible. A special mention to Ali and Dani G, who were incredibly helpful and polite, and played a significant role in enhancing our overall experience. As for the location, it’s absolutely perfect! The hotel...

I stayed here last week for two nights with my partner, and we were really impressed with the customer service and how friendly and welcoming the staff were. Upon arrival, we were greeted with a glass of champagne and the staff were very accommodating and always willing to help and suggest restaurants and places for us to visit during our stay in Madrid. The room was very clean and hygienic, the location...

The room is quite big, the service staff is very friendly, the corridor is a bit dark, and the room has some gaps in the light shielding. The hotel is not big, the breakfast is OK and rich. The hygiene is not bad.

The location is very good and close to the main tourist areas. During Christmas, they were thoughtful and left us a greeting with chocolates and cake, which was a nice touch. The staff are friendly and try to be helpful.