5 star hotels in Madrid

Excellent food, beautiful restaurant and incredible service. Christmas dinner was outstanding! Recommend 100%

Westin Hotel Madrid, Spain – Review I recently stayed at the Westin Hotel in Madrid, Spain, and overall, it was a pleasant experience. The hotel’s location is excellent—centrally located and within walking distance of many key attractions, making it ideal for both tourists and business travelers. The rooms were a standout feature: clean, spacious, and elegantly designed, providing a comfortable retreat...

I have nothing but superlatives to describe the hotel. Renovations are almost completed, and they will have very little impact on your stay. The rooms are gorgeous and comfortable. Everything you could want and a little more. There is no better staff. Lovely and helpful. The breakfast room is ethereal in decor and the options are infinite. Even some bubbly for those interested. And a great location...

Absolutely fantastic hotel! Would definitely recommend it to anyone. Be advised, the hotel is currently under renovations as they will be changing from Westin to a Luxury Collection property. So sometimes you hear a little noise you would not expect otherwise. The temporary lobby is a little awkward and the fact that you need to take two separate elevators to get to your room is messy, but this...

Rooms were nice and the hotel is well located for walking around the city. Tasty breakfast. Good service. Due to the renovation getting to the room is a hassle and there is no ambiance in the makeshift lobby. Also, besides the hotel construction the street outside the hotel is being fixed, so there is some construction noise during the week. Would love to come back when the renovation is complete.

We stay just for one night in August 20 2024 the hotel was on renovations for the lobby , rooms had been already updated . We must say that beside all of the inconvenience of the reformations hotel staff is great and at the end we go to this places for service! And if I have a to speak about customer service I must name Alberto who was the best front desk attendance I ever had! Alberto was the most...

We stayed here for a weekend in Madrid and it was so good. Our Spanish is awful but the staff were so lovely and welcoming. Even one of the housekeepers took the time to translate “ask reception for an umbrella” on her phone as it was raining and she saw we didn’t have coats. The rooms were beautiful and the bed was so comfy! I’ve never slept that well in a hotel! We had breakfast on morning and there...

I recently stayed at the Eurostars Madrid Tower and was thoroughly impressed. Our room was absolutely stunning—spacious, modern and immaculately clean, offering a perfect blend of comfort and luxury. Every detail seemed thoughtfully considered, making it a true five-star experience. A highlight of my stay was the exceptional staff specifically, Roberta at reception who went above and beyond to ensure...

I stayed at this hotel for 3 nights on October 2024 during a business trip in Madrid. Overall I enjoyed my experience here. - Rooms: they are quite new and well-maintained despite some improvements can be done in the shower as everytime you open the door to exit from it the water splashes all around the floor! Rooms are equipped with slippers, dental kit, comb and shower plastic cap. However, there...

Each and every staff member I encountered here was outstanding - truly gave a 5 star experience. The rooms are big, comfortable, and have everything you could possibly need or want. Breakfast was also extensive and worth the extra money.

The fitness centre is not a center, weight are missing or unpaired (ex the 10kg were missing and the 14kg unpaired). Not even a single barbell, this could add so much versatility to the gym. Breakfast is amazing, the best I have ever had in a hotel worldwide, world-class The service needs improvements, the iron machine not working. The cleaning is amazing. The bathroom is amazing The bed is very, very...

Excellent room service and very professional and kind staff! It has a car park underground and it is very easy to get to everywhere by public transportation at everytime. Very good breakfast with very nice and promptly staff. Very nice lobby bar with a wide variety of drinks and tea at the evening.

Possibly the best hotel in the capital. Its rooms are warm and invite you to spend time in them. The service is exceptional and attentive at all times. Breakfast is also one of the best.

Great care in terms of room and personnel service. Well served buffet for breakfast with gluten free options.

I was there just for drinks on a business meeting. I did not stay there so I cannot talk about accomodations. What I can tell you is that it is a beautiful hotel, very classic and very elegant. The bar is cozy with leathered seat in a very british style and the drinks are generously pourred. The staff is very friendly and they have excellent bartenders

Right next to Retiro Park, lots of old world charm and hospitality. Location very central. You can rent their stylish oak wood colored bikes for a day of cycling. Beautiful elegant hotel. Two things that didn't work for me: vegetarian options to the menu werent very many; and the beds aren't that comfortable to sleep in. Even the double beds are two single beds joined together so it's a bit difficult...

We had a Sunday morning brunch at the Wellington hotel and the experience was really unforgettable. The food and wine are varied and delicious, service is excellent, the place is perfect. They managed to prepare a last minute birth cake for my father. And the price is very good for the overall quality.

Fabulous hotel with lovely old world ambiance and service. Great location-close to shops restaurants and museums. Very quiet rooms with tea and coffee making facilities. Also nice to have a pool and spa

Excellent hotel with all the amenities and staff who are completely bilingual. Was greeted by friendly and welcoming staff that provided me with a map and personal take on the nearby attractions to see. Centrally located with delicious food including the breakfast that made walking around very convenient. Room service was on time and of wonderful quality. Would reitun and recommend to others.

I stayed one night, and I was impressed with the size of the room and all the amenities. Service is friendly The breakfast buffet offers a large variety and delicious food. The location is central.

We checked in early before our room was ready, and they kindly held our bags for us so we could go eat. When we got to our room, it was nicely appointed, with a good view. We noticed a smell from the bathroom that persisted throughout our stay. After using the shower, we speculated that the smell is from the lack of drainage for the water in the bathroom. Whenever we showered, despite our best efforts...

I loved my stay here. From start to finish I was impressed by the kindness and quality of service from each staff person. The moment my cab came in, an attendant approached to help me with my bag and brought it up to my room for me. The front desk was super kind and helpful with giving me an overview of the accommodations and answering my questions about the area. Manu was especially a ray of sunshine...

This hotel is very well kept, the staff is very helpful and friendly and the location is great. We were able to walk to many restaurants and shops, and were able to take the metro down to the museums. The breakfast buffet was by far the best we have had in our years of travel, and mimosas included, nice touch!

The rooms are big and clean, well equipped. Location and service is great. Good breakfast. But the windows are not sound proofing ( in a very busy and noisy area) , blinds are not installed well, and the bed is harder than usual, all this made it very hard to sleep for me and my family. Therefore I can’t give it 5 stars.

Well located and clean hotel, staff are friendly and helpful but the rooms are definitely not 5*, old and run down. I stayed in an all white room which was reasonably clean but due to it being all white showed every bit of dirt making it look dirty. Too expensive for what's on offer here.

The rooms are of decent size , sufficient for a couple. The shower might be small for someone with big body. The service and staff are great and really helpful. We had breakfast included , which was worth the money. The metro is a 2 min walk from the hotel which makes the accessibility easier.

First visit to Madrid in March and I booked this hotel based off a recommendation. This is a very clean hotel with different quirks and designs on each floor making this hotel stand out compared to most. Rooms are cosy size, barely any storage space, no instructions how to navigate the air con, and shutters, no menu for room service. Breakfast was fantastic and great selection in the buffet, also...

Loved all of the unique art on every floor and the detail. Beautifully executed! Our rooms were clean, loved the bathroom, comfy bed, awesome shower and great lighting. Very grateful for the AC and the adjustable blackout curtains. The pool was a little small but there were plenty of beach chairs to relax in after a quick swim.

The check in was delayed by 3.5 hours. The Rooms are very small.The beds are round it is actually nice however my feet were hanging out since I am 6.1 ft tall. The washroom doors and walls are see through glass you feel uncomfortable when someone is monitoring you during your activities there.

Very unique experience in this hotel. The design is absolutely outstanding and the cooperation with different designers is amazing. There is one big But. The usability, user experience and some comfort is very a sacrifice from the design point. Bathrooms are sometimes leaking, the custom made sinks and baths are not so comfortable. But what do you want from stainless steel design masterpiece? :D (it...

Everyone was so friendly. The breakfast options were the best I've ever had! My room was cleaned everyday no matter when I left the room. As for the location I would walk to all my destinations it was perfect .

Stunning hotel, great facilities, chic bedrooms, great food and drinks, great service - everything you could want is here. One of my favorite hotels in Madrid. Definitely deserves 5 stars.

The hotel with luxurious facilities is located at the beginning of Paseo de la Castellana, where you can meet and enjoy good food.

Stayed for one night with a last minute booking. Spectacular rooms, completely spotless and contain everything you could need. Check in took a long time but the service was friendly and polite. The service at breakfast was very attentive. Would definitely go back.

Great food, great atmosphere and great service.... None of which is surprising with the quality Villa Magna has. Highly recommended for a special night or even just to indulge yourself. If the weather allows it, the terrace is very enjoyable.

I was only there for a couple minutes picking up a friend, but it looked amazing and it was very well located right in Paseo de la Castellana.

We enjoyed our stay. Beautiful rooms, wonderful food, and very professional staff. Check out the speakeasy and rooftop bar. Shout out to Javier H. for his kind and helpful assistance.

I had a fantastic stay at NH Collection Madrid Suecia. From the moment I arrived, I felt truly welcomed by the warm and attentive staff. The service was exceptional, and everyone went out of their way to ensure a comfortable experience. The hotel itself is stylish and well-maintained, with a great atmosphere. I highly recommend it for anyone visiting Madrid!

Stayed at the NH Collection Madrid Suecia for a family trip to Madrid with a 7 and a 5 year old. It’s Europe so we planned on two rooms and the hotel was great about having them next to each other. Hotel staff, esp Javier, was universally welcoming, offered up suggestions and helped book reservations where needed. Hotel is clean, rooms are comfortable, and location is great… 15min walk to most key...

I really like this hotel. Everything about it is great! Starting from the staff working at reception, the service helping with the bags and the staff working in the restaurant. The breakfast has a big variety of different spanish specialties and also vegetarian options. Thank you to the manager of the restaurant, Javier H. at the entrance and Mikel from reception. Would definitely recommend it. :)

I stayed at this hotel for a 10-day business trip. The ambiance of the common areas and the breakfast are fantastic. Thanks to the service and retro decor, you feel like you’re in The Great Gatsby. The rooms are very nice, as long as you get one with a view of the outside. 1st night my room was inside view, they helped me to change. They’ve thought of every detail. In the evening, your room is refreshed...

American Tourists here. We booked NH Collection Madrid Suecia as part of a Costco travel package. The hotel was in a fantastic location for being able to get to all tourist attractions. We were able to walk to everything. The hotel and its rooms were modern and clean. The breakfast buffet was fantastic. The rooftop bar was fun, but often busy with private events. There were a couple of times that...

Amazing hotel and staff ! Breakfast was very good. We had a small issue and it was sorted out as soon as they got to know about it. Very well handled by Maria. We had a wonderful stay at Barcelo Torre de Madrid.

We couldn’t be happier with our decision to stay at this hotel during our short trip to Madrid! The staff was incredibly friendly and accommodating, making us feel welcome from the moment we arrived. Our room was spacious, impeccably clean, and everything inside worked perfectly. The breakfast was absolutely amazing—something that’s often hard to find! I especially loved the variety of choices while...

I’m glad we chose this hotel. Super close to the palace and other central places. Spacious rooms with good modern style. Services are awesome. Friendly front desk recommended good local restaurants. Kids love the frequent small presents (chocolates fruits etc). Will definitely choose this hotel again

Checked in at 3:30pm and the room was not ready even though they had informed us that check in was at 2pm. Room is a 1 star given that I have no room to even look at since i couldn’t check in. Service was absolutely atrocious by the concierge. We were attended by someone who was clearly new and was extremely slow in keying in our details. She had a poor command of english and could not explain the...

Funny because my wife thought this was a 3-star hotel :) This is definitely not a 5-star hotel. I understand that you can't renovate everything to keep up with new and modern hotels, but yeah it's pretty dated. We came here from a 4-star hotel and it was much better and cheaper. The service was great, front desk recommended a nice restaurant and made reservations for us. Breakfast was good. Hotel is...

The hotel had a fantastic location, and our room view was a perfect 10/10. The room was spacious and clean, but the staff was not helpful at all—they didn’t provide service even at the level of a 2-star hotel. The breakfast was fitting for a 4-star hotel. Overall, I would rate this 5-star hotel as 4 stars.

breakfast was great concierge so helpfull staff great food delicious love the marble floor on general areas

If it is the first time you want to visit Madrid and you have no idea which hotel can meet your expectations, stop searching! Here is the right place! From beginning to finish I had a nice experience. Friendly staff, fantastic breakfast, very clean rooms, inspired by vintage style. Thank you so much for everything!

Luxury hotel, beautifully decorated, well-equipped gym, quality lounge, large and clean rooms, varied breakfast, excellent staff service, and good location of the hotel close to metro line 10 .

After 2 years of waiting, we were finally able to stay at this hotel. Professional and courteous staff and quiet rooms. We had a club room as we were upgraded due to my status. The rooms definitely could use some upgrading and the mattress was very firm to us so it made it hard to sleep. Our TV didn't work at all so would definitely need an upgrade. Would of also liked more control of the AC as the...

Very nice. Rooms on smaller size, but I think that's just a European thing. Supposedly the rooms were huge for Europe. Very kind staff! Good place

I would give 3 1/2 stars but that’s not an option so rounding up to 4 because the service is fantastic. The hotel itself is a bit outdated and feels like time has left it behind. As stated in some previous reviews the walls are very thin and you can definitely hear your neighbours (crying baby included). We had a balcony which was nice but the view was a bit underwhelming. The room was very clean and...

Great staff and very attentive. They were able to get us reservation with Botin on a short notice, they went even beyond that. Got us a reservation to a flamingo on the same day. Room was constantly cleaned and they welcomed us with a bottle of wine and Ham.

It was a very pleasant stay at Gran Meliá Fenix Overall due to extremely friendly services and staff. We booked a red level with a whirlpool in terrace, which cost approximately 600€ a night. When checking in the room, we were disappointed at the facilities and a small size of the room since it says 53sqm, which includes terrace. The bathroom had a tiny bath, which would be better to be a big modern...

This place was nice for our last night of our trip to Spain we stayed here in June of 2019 the rooftop pool was nice they had some drinks it looked like even though I was 6 it was a really nice hotel!

The location is excellent, with walks to the best shopping in Madrid. The Martini bar and restaurant is an interesting concept that blends a cozy lounge with sharp, clean Martini shaking bar. Give a try and receive a certificate of the exact number Martini made since they did their first 9 years ago and started to keep count. Mine was 48,834. I'm sure they will 50 K soon.

Great hotel and amazing staff. Honorable mention to Adrian who was an over the top waiter and made a considerable difference attending to our needs during breakfast. We actually missed his presence the day he wasn’t working during our stay!

Amazing hotel. Great service and good people who want to make sure you have a good experience. It is an older building but gives a nice feel overall. Highly recommend !!

I guess we were lucky to have known about this hotel coincidentally ! We were staying in one of the most prestigious and expensive hotels last year. I wasn’t very happy about the price as compared to what we have gotten ! We were walking in the area and saw Urban Hotel. I liked the look of the hotel and the attendant invited us in. The hotel was very elegant , luxurious and glamorous. Therefore, we...

Stayed there 5 nights. This is a very nice hotel nicely appointed and at an excellent location. But what really sets this hotel apart is the level of attention and service you receive from the moment you arrive at the door. From the doorman (special recognition to Juan Manuel, a true professional) to the front desk and cleaning staff. The front desk was very welcoming, immediately offering their service...

This hotel is phenomenal- from the extraordinary kindness and professionalism of the hotel staff, the perfect location, and delicious breakfast buffet to the comfortable rooms- I couldn’t ask for a better place to stay. We were thrilled to receive excellent shopping tips and restaurant recommendations from your staff. Also, breakfast servers were efficient and welcoming. The breakfast buffet was delicious...

Staff are beyond helpful and super friendly. Our room was spacious and although a tad bit worn, quite modern. Location is perfect too. But be warned, don't get a room near elevator --its quite noisy early in the morning and late at night. Bar is cool and lobby is even cooler. Can't wait to return.

Truly one of the best hotel experiences during our Europe vacation. The location is unbeatable, rooms are beautiful and comfortable, hospitality is excellent, breakfast is amazing. Would absolutely come back and recommend to anyone traveling to Madrid.

I had an extended stay at the Hotel Urban from June - August 2024 and can't say enough positive things about this hotel. The staff are top-notch and are genuinely nice people, always making sure everything was the way I wanted and seeing how they could make my stay better. The housekeeping staff in particular are phenomenal. They're super friendly, do a great job of keeping the rooms clean, and are...

Amazing location and great services Clean room. Very clean They wake me up right on time for me to go to the airport

Fantastic luxury hotel, we stayed here at start of our Spain trip and at the end before leaving. Very comfortable rooms, great bathroom products, amazing service, and prime locations. On our second stay they gave us courtesy upgrade and sent a room amenity. Definitely would recommend if looking for a 4/5 star hotel in a great location.

Probably not enough good things I could say about this hotel. The service, food and drink was as good as you would expect. The rooms were big, well appointed and very clean. The location was spectacular. It appeared to just be a 5 minute walk from every attraction that we wanted to see. I hope I get to visit this gem again one day. No hesitation in recommending it.

Service was spectacular down to the last detail. Staff was always respectful and kind. It is close to the main attractions but located far enough away that it is not busy the moment you walk out of the hotel. One of our favorite hotels and will definitely be back during our next visit to Madrid.

A stunning hotel with a very walkable, central location. We also enjoyed the roof top patio/pool. Great stop to take a siesta in between a day of activities and sightseeing. All you can eat breakfast was pricy as expected but you get a good selection of food.

I've visited this place many times, and it consistently exceeds my expectations. It's the perfect spot to take a break during a visit to Madrid. The historical artifacts and beautifully decorative ornaments add a unique charm to the atmosphere. I especially love their refreshing lemonade, and the desserts are simply exquisite. The various seating areas, furnished with delightful and comfortable designs...

Excellent hotel. Great location for sightseeing, close to most of Madrids tourist hot spots. The rooms are quiet at night, no disturbance from outside despite its central location. The hotel itself is very fresh and the interior design is very elegant. There is also a rooftop pool to be enjoyed during summers. When booking make sure to get the 'red level' access. If will get you breakfast, refreshments...

Very good location, just minutes walking distance from metro around the corner. Close to the city but far enough from the hustle and bustle - very quiet and peaceful stay. The room was large and amazing - front desk offered a free upgrade to a suite and we were very comfortable during our short stay. Rooms were clean and service was wonderful. I would recommend and would stay again!

It's a five star hotel. Rooms are fantastic. The bed is neat and almost perfect. The food is lovely. It's located near the main street in Madrid but only a 5 minutes walk is required to go to Salamanca shops. Definitely a place to stay in Madrid.

Very clean and spacious room. The woman who checked us in was very sweet and accommodating. We had just arrived in a red-eye flight exhausted. Although our room was not ready when we arrived, she made sure to call us as soon as one opened up.

This was my second stay, and it was even better than the first. I highly recommend this hotel for anyone seeking both comfort and exceptional service. The rooms are meticulously clean, with every detail carefully attended to, from spotless linens to well-maintained amenities. The housekeeping team ensures that everything is immaculate, creating a truly relaxing environment. The service is outstanding...

We are currently staying at the Hyatt Madrid, and our experience so far has been nothing short of exceptional. From the moment we arrived, the service has been outstanding. The staff welcomed us warmly as we stepped out of the taxi and made our check-in process quick and easy. Everyone we've interacted with speaks excellent English, which has made our stay even more comfortable. The team here is incredibly...

We love this place. Location is perfect for us because it’s within walking distance to great restaurant, the best is located at the hotel, and it’s in a quiet area. The rooms are spacious and super comfortable. The staff is friendly and very helpful. My husband had a broken foot and they did everything to accommodate him. This is definitely our go to hotel in Madrid.

Obsessed with this hotel. It was absolutely stunning. The staff provided amazing service, very impressed with how quick and hospitable everyone was, also gave us great recommendations and booked a fun tuktuk tour for us. We had 4 rooms, and each of the rooms were nicer than the other. Some were small, while others were breathtaking. We didn’t dine at the hotel, due to the timing, but we did order room...

The most outstanding service. The staff at this hotel is willing to cater to any of your needs to ensure you have an exceptional stay. I was blown away by the quality of service we received. When I was checking in, I notified the staff that I needed to leave early so I wasn’t going to be able to indulge in the platinum elite breakfast that the property offers. They told me they would have the chef...

Beautiful hotel with excellent formal breakfast in Madrid. Walking distance to great restaurants and people watching. Historic. Friendly and helpful staff. Incredible park across the street with gorgeous gardens and walking baths.

Service was first class and delightful. Breakfast was delicious and authentic. Everything was first rate and highly recommend. Great location next to park and sites and safe walking in every direction.

A 5-star experience all around. We love our stay at this hotel and the location is perfect to explore Madrid. The breakfast is service is excellent - simple, beautifully appointed and delicious.

Loved the location and the staff. They were friendly and helpful. They make you welcome and always willing to make your stay the best possible. Breakfast is really good too. Rooms are small and they lack of space to put clothes away .

My wife and I celebrated our anniversary here, away from our home in Canada. For us, this could easily have simply been an expensive indulgence, similar to any high end hotel around the world. However, the experience at MO turned out to be a treasure. The hotel is in a great spot, as you'd expect from a former royal palace. The facilities - especially the restaurant and the pool/gym/spa area are exceptional...

Our experience was a 10/10! I’ve Never been treated with such a level of detail. Thank you Pedro for making our experience at Pictura Bar superb. I also love the facilities in the spa and the warmth of the service provided by all the staff

An incredible team that truly made us feel like royalty! From the seamless check-in process to the exceptional buffet breakfast, every detail was thoughtfully attended to. The quality of the food and drinks was outstanding, especially in the beautiful new garden pergola, an absolute highlight of our stay. A top-notch experience from start to finish!

We had an absolutely fabulous experience. Ritz level service and beyond in all departments. Early check-in after a long international flight. Room upgrade with Welcome coffee and pastries. Lovely restaurants on property. Amazing location.. Guest services were willing to accommodate any requests (cleaned and polished our leather boots as a courtesy). The concierge (all 3 of them over the course of our...

I had an incredible experience at The Beauty Concept Spa at Mandarin Oriental Ritz! I arranged numerous appointments for our clients during an event, and the customer service and care were just outstanding, whether for in-room services or treatments facilitated in the spa. Every detail was tailored to ensure a luxurious experience for each client and I could not be happier. Luciano, Sandra, and all...

Our stay was excellent from our arrival until our departure. The staff (especially the long-standing ones) are extremely attentive, the amenities exceeded our expectations, and the evening turndown service was impeccable. As a travel agent, I tend to make a lot of comparisons, and for me, this hotel is the best in Madrid. I also had the pleasure of meeting the commercial director, Raul Guerra, who...

Everything was on point, either if we talk about the room, services, location of the hotel or the kindness of the staff, all of them were a big plus for our experience in Madrid. Thank you for your hospitality!

One of the best hotels I've ever stayed in. We were here for 5D4N. The service was excellent. Every time we meet a staff we were warmly greeted. All staffs are well trained and understand the importance of exceptional services. The hotel is beautifully decorated with an elegant ambience. Fresh flowers are used and replaced almost everyday. The room was quiet and comfortable. Breakfasts were...

This is the best hotel I’ve ever stayed at. The carefully curated design of the interior is so beautiful, and the staff accommodated my special requests with kindness.

Perfect small 🏨 hotel. Rooms are immaculate! The service is above and beyond. Everyone is super kind and friendly. It was an absolute delight to stay there! 🙏 Thank you! room 76!🙌

When staying in a large city with an infinite number of hotels to select from; finding a way to sort through the possibilities is critical. We have found Relais and Chateaux properties to be welcoming, well-appointed and staffed with gracious, knowledgeable staff. Heritage Madrid provides a gold standard for the brand. The property is situated in a very accessible but quiet part of the city, the...

Amazing hotel, got upgraded to a lovely suite being a gold member, friendly staff, nice breakfast spread. Love its outside garden.