Where to stay in Madrid

Nice hotel, good quality of food and breakfast. Amenities are good too.

Huge Hotel, nice but no kettle to make Coffee Or tea in the rooms .

Great position; quality of the rooms and service in line with the standard. Great breakfast.

Very nice service, makes one feel special. Awesome room at The Level. Very good every step of the way. Worth every penny.

Wonderful hotel. Good service. Very tasty breakfasts. The centre really 40 minutes by bus, but bus stop nearby

Clean and tidy throughout. Friendly staff.

Lovely clean hotel with great service and a 24 hour bar. Good wifi and good Location, walking distance to the Retiro park. Only minor comment is more lighting required in rooms as we had an inside room. Excellent breakfast.

Location is great. Rooms are spacious. But I think they need to train people better how to prepare the beds. The way the pillows and the sheets were laid out- I’m not so sure. Towels and cleaning can be better. Always had to ask for water, and it’s not easy. But it is what it is, it’s not so bad.

Yuri at the front desk of Novotel Madrid was truly exceptional. From the moment we arrived, he welcomed us with warmth, professionalism, and a genuine smile that set the tone for our entire stay. He went above and beyond to ensure we were comfortable, offering helpful local tips and handling every request with efficiency and care. He suggested a trip to toledo and he took care of all the transportation...

One of the best breakfast-experiences I have had in hotel. Great choice of different types of food, a juice bar. The room was cozy, I like the lightning - usually I prefer more soft light, which creates a cozy atmosphere - it was exactly like this, but also there is an option of a more bright light, if you need to read or work with papers. The very big minus for me was, that there were no natural...

Great little restaurant reasonably priced. My traveling companion Buddy Jesus, turned my water into 🍷 wine and Scotch saving me mucho Dinero. Breakfast buffet wasn't the best that I ever had but for the price of the hotel it satisfied me.

The location is in a great area away from the tourist traps. The staff on reception are exceptional and went above and beyond to help me and my wife with an issue renting a car. Couldn't recommend them more highly

Plenty of landmarks nearby, whether you like walking or taking the metro. 30 minute walk to major landmarks. Well worth it. You can see the architecture Spacious room and a very comfortable bed. All the amenities you need. Well designed. The hotel and the hotel room were immaculate. Super clean. The staff were very kind and welcoming. Extremely helpful

Great experience at the Palace. Even if I only stayed one night, it was very pleasant. Location is great and the hotel has all the amenities you could need. The staff is friendly and the room is amazing 100% will return

Top hotel ! + Location History and legacy Cupola lounge Renovated hotel & rooms Great room service Good value - No spa Not enough night staff

The environment is very clean and comfortable, and the attitude of the front desk staff is also very good. I highly recommend staying here!

The maid who cleans the room every day works hard and the service is good. Excellent! On the other hand, I went to the breakfast hall every morning, but the receptionist was so uninterested in his work that I couldn't remember his name even though I met him every morning for 7 days, and he had no hospitality, so I felt bad every morning. The waiter often forgets what I ordered, and calls out the same...

Excellent food, beautiful restaurant and incredible service. Christmas dinner was outstanding! Recommend 100%

The location is first-rate, and it is very convenient for shopping and dining. It is only about 209 meters away from the Prado Museum, and it is convenient to walk to anywhere

We stayed here for a weekend in Madrid and it was so good. Our Spanish is awful but the staff were so lovely and welcoming. Even one of the housekeepers took the time to translate “ask reception for an umbrella” on her phone as it was raining and she saw we didn’t have coats. The rooms were beautiful and the bed was so comfy! I’ve never slept that well in a hotel! We had breakfast on morning and there...

I recently stayed at the Eurostars Madrid Tower and was thoroughly impressed. Our room was absolutely stunning—spacious, modern and immaculately clean, offering a perfect blend of comfort and luxury. Every detail seemed thoughtfully considered, making it a true five-star experience. A highlight of my stay was the exceptional staff specifically, Roberta at reception who went above and beyond to ensure...

I stayed at this hotel for 3 nights on October 2024 during a business trip in Madrid. Overall I enjoyed my experience here. - Rooms: they are quite new and well-maintained despite some improvements can be done in the shower as everytime you open the door to exit from it the water splashes all around the floor! Rooms are equipped with slippers, dental kit, comb and shower plastic cap. However, there...

Each and every staff member I encountered here was outstanding - truly gave a 5 star experience. The rooms are big, comfortable, and have everything you could possibly need or want. Breakfast was also extensive and worth the extra money.

The fitness centre is not a center, weight are missing or unpaired (ex the 10kg were missing and the 14kg unpaired). Not even a single barbell, this could add so much versatility to the gym. Breakfast is amazing, the best I have ever had in a hotel worldwide, world-class The service needs improvements, the iron machine not working. The cleaning is amazing. The bathroom is amazing The bed is very, very...

Excellent room service and very professional and kind staff! It has a car park underground and it is very easy to get to everywhere by public transportation at everytime. Very good breakfast with very nice and promptly staff. Very nice lobby bar with a wide variety of drinks and tea at the evening.

Just visited Madrid for the first time and this hotel certainly added to a fantastic trip in a wonderful city. The hotel is stunning both inside and out with an extra touch of magic with the Christmas decorations. We visited the rooftop bar for some drinks and food and it was incredible. The views over Madrid are simply breathtaking. The hotel was immaculate throughout and our room was modern with...

I had a wonderful stay at this hotel! The location is excellent, with many attractions within walking distance. The room was spacious, well-maintained, and very comfortable. The breakfast was outstanding – delicious with a wide variety of options. The staff, including security, reception, housekeeping, and restaurant personnel, were all friendly and very helpful. We were extremely satisfied with our...

The service is impeccable here and the welcome into the grand lobby sets the tone for your stay. The rooms were a slight disappointment as they're extremely corporate with awful cold,rough vinyl style flooring. But the bathrooms were fabulous and breakfast was outstanding. The location was perfect for our stay and as we paid a reduced rate we felt it was great value for money. The queue for the rooftop...

It’s a lovely place. You pay 10€ to get up and have bar access. Totally worthy! Best view you will have in Madrid. Had only drinks, no food. But it is a busy place with the tourist atmosphere; so get ready to every corner be very crowded.

An unforgettable stay at Hotel Riu Plaza España! From the moment we arrived, everything about this hotel exceeded our expectations. The location is unbeatable, right in the heart of Madrid, with breathtaking views of the city from every angle. The rooftop terrace is simply spectacular—a must-see at sunset! The rooms are spacious, modern, and impeccably clean, with all the comforts you’d expect from...

Wonderful Hotel. The rooftop has amazing view and is good to take picture from the sunset. I had a great view from my room right in front of Plaza España, and the bedroom and the bathroom is huge and very clean. The breakfast was delightful. I will definitely stay there again when I come back. I wanted to give more stars if I could.

Lovely hotel with very friendly staff. Only spent one night here but we were made to feel very welcome. The room was great for 4 adults and with a high standard of cleanliness. Great location with a bus taking you straight to the Plaza Mayor from just outside the hotel. I would thoroughly recommend staying here.

It is clean. No frills rooms. Location is outside of Madrid center. Easy to take 1 euro bus to main sections. Breakfast is good. Hot food, Many selections. Restaurants and mall near. Grocery next store. Hotel is Packed with tour buses. Staff are curt and bland. Hotel is Fine if saving $.

Great location, right outside the hotel you will find a bus station that will take you to Madrid’s downtown. The rooms are pretty comfortable and you have all the necessary. A lot of grocery stores nearby, and also restaurants. Not that near from El Centro de Madrid, but you have the necessary near. And its a 20-30 minute ride in the bus to the popular area.

Great value hotel with reasonable prices. Even though it is not in the centre, it is well connected. Right at the door there is a bus stop and it takes 20 or 25 minutes to get to the centre of Madrid (€1.50 for the ticket). Staff were friendly. The room was spacious, clean and comfortable. I would happily stay there again.

This hotel is very busy, coach loads of people coming and going. Breakfast was heaving, couldn't move for people. I wasn't allowed to bring my suitcase into the breakfast area. No real explanation but rudely told to take it out. I hung the do not disturb sign on my door as I didn't want it cleaned. Had a note posted under my door as letting me know they tried to call me all day as they wanted to...

Centrally located in Madrid, this hotel is a great value. Modest rooms with a large dining room. Extremely friendly staff.

Upon entering the room you'll notice that the room is bright and airy.  There is wooden floors throughout with a large circular rug.  The entry area has an extra door from the main room to provide more sound barrier. Unfortunately mine would not stay closed. My room was located on the 8th floor near the end of the hallway. I was given two twin beds but the room is very large and not cramped at all...

We had a lovely stay at this hotel. They made the effort with little touches like a drink at the bar and chocolates and water in the room. The staff were friendly and the breakfast was amazing. A special mention to Saira (who makes the eggs at breakfast) - what a star!

Rooms okay but seems it's been a while since maintained. Lots of damage on woodwork. A nice gesture is that when you don't have your room cleaned, you get a voucher for a free drink. First day this worked perfectly, second day we received none which brings me to another issue; many of the staff do not speak English, apart from perhaps a few words. So if you ask for the voucher, the housekeeping has...

Breakfast was unbelievable! The variety, quality and presentation are unmatched. The service staff were friendly and very helpful. The room was comfortable, specifically, the layout and space made it luxurious. I would come here again, without question. 💪🏼

A very good service was provided by this hotel. The rooms were very neat and modern as well as the rest of the hotel’s facilities. The location is excellent for travelers in Madrid

Personal touch from the staff here is out of the space - we are feeling very welcome. We got such a big surprise while returning to our room after a city walk - such a warm and sweet gesture🤍🤍🤍 celebrating our reason of the stay🥳🥳🥳

The hotel was kinda great. The rooms were comfy but not that big. The WiFi wasn't really good. The location is good, because there is a bus and metro station crossing the street. You can walk 15 minutes to Gran Via, so good location at all. The breakfast was good, but there is a restaurant in the hotel that was definitely awful. 15 euros for an awful meal with a rude staff. Absolutely not recommended...

Characteristic as much in appearance as in the interior and fittings, but comfortable and with large bed, good view from room and plenty of hot water. Officially four stars and a slightly naff breakfast, but the reception staff were polite, efficient and provided the sort of service you'd expect at a five star hotel. Suggestion:- ignore the complaining moaners that it's not ultra- modern. This is...

Stayed here for 6 nights its right next to the train station which is nice, there is a full gym next door, and they have onsite parking all for a reasonable price. The house keeping staff was great and the turn down service was done well daily, the room was clean. Although the bed is a little bit worse for wear.

Decent hotel. Plenty of small problems though: 1. One hotel meal (out of our four) was awful. Our fish was cold in the middle. When we told the catering staff, they simply microwaved it and bought it back 2. *ROOM* Fixtures and fittings in need of repair (one example: our shower had cracks and leaks) 3. *ROOM* No duvet/quilt cover; instead it was a "top sheet", which doesn't fully encase the duvet...

Old hotel but in a good state. Rooms are getting cleaned very well with attention to detail. Bed is of good quality. Also the breakfast was okay. The location is a great plus as it is very close to the metro and the centre is walking distance (30 minutes).

First of all great mestoraspolozhenie. Great place to stay during a short self-guided tour. The building itself is old, rooms are average, cleaning is 4. Opposite the building of the old North station. Now there is a shopping center. There are many restaurants and cafes.

Nice hotel and breakfast is great

Love the terrace for night view

Hotel facilities including rooms were not great. The breakfast buffet menu was the same during the stay (3 nights). There was no free bottled water provided during the stay, and the bottled water provided in the minibar in the room was charged (3.9 euros), but there was no price information.

Lovely hotel. Didn't do or see much as I was in and out .

Luxury hotel right in the centre of the Nice part of Madrid just off the Gran Via and judging by the names of the shops nearby it's certainly the best area to be.

My flight got cancelled last minute and this hotel was the perfect place to stay. The pool is beautiful, the bar is so much fun, and the staff is attentive. Highly recommend if you’re looking for a brief break.

Well located and clean hotel, staff are friendly and helpful but the rooms are definitely not 5*, old and run down. I stayed in an all white room which was reasonably clean but due to it being all white showed every bit of dirt making it look dirty. Too expensive for what's on offer here.

The rooms are of decent size , sufficient for a couple. The shower might be small for someone with big body. The service and staff are great and really helpful. We had breakfast included , which was worth the money. The metro is a 2 min walk from the hotel which makes the accessibility easier.

First visit to Madrid in March and I booked this hotel based off a recommendation. This is a very clean hotel with different quirks and designs on each floor making this hotel stand out compared to most. Rooms are cosy size, barely any storage space, no instructions how to navigate the air con, and shutters, no menu for room service. Breakfast was fantastic and great selection in the buffet, also...

Loved all of the unique art on every floor and the detail. Beautifully executed! Our rooms were clean, loved the bathroom, comfy bed, awesome shower and great lighting. Very grateful for the AC and the adjustable blackout curtains. The pool was a little small but there were plenty of beach chairs to relax in after a quick swim.

The check in was delayed by 3.5 hours. The Rooms are very small.The beds are round it is actually nice however my feet were hanging out since I am 6.1 ft tall. The washroom doors and walls are see through glass you feel uncomfortable when someone is monitoring you during your activities there.

Very unique experience in this hotel. The design is absolutely outstanding and the cooperation with different designers is amazing. There is one big But. The usability, user experience and some comfort is very a sacrifice from the design point. Bathrooms are sometimes leaking, the custom made sinks and baths are not so comfortable. But what do you want from stainless steel design masterpiece? :D (it...

Melia Madrid Princesa is a fantastic choice for families who want comfort, convenience, and great service in the heart of Madrid. We upgraded our room and took full advantage of the free breakfast and daily tapas in The Level lounge—an absolute game-changer with kids. It meant fewer frantic restaurant searches and more time relaxing. The service throughout the stay was exceptional. Thoughtful touches...

They are currently doing construction and gave me a room that is exactly where they are working outside. It is so loud, you cannot have a conversation. You would think they would not book the rooms in the same area as construction? They did offer to move me, but said it will stop in 1 hour. Went to use the gym but it is also closed for 4 hours due to being painted. No alternate location provided...

I along with a group of nine fellow travelers stayed at the Melia Madrid Princesa during Spain's power outage on April 28, 2025. We returned to the hotel in the evening from our tour that day to find the hotel had emergency lighting, one elevator working AND offered a limited dinner menu with cooked food at the lobby bar along with tables set for dinner around the lobby. Most restaurants were closed...

Lobby looks nice, rooms outdated and bad finishes. Noisy windows. Between rooms not much noise. Shower is good. Swimming pool very limited opening times (from 11am to 9pm) and you have to make a reservation for a 45min time period. Its always full at the times you would like to swim (morning or evening). Useless. Service is fine.

Very good hotel with an amazing breakfast buffet which fs large and varied. Great staff and location. I wanted to highlight the staff again and in particular Jorge who is one of the bellman. He was incredible throughout our stay! Very accommodating and always at the ready to provide anything that we needed. Thank you Jorge. Also, my sincere thanks to Sophia who works at the front desk. We were fortunate...

Excellent hotel with all the amenities and staff who are completely bilingual. Was greeted by friendly and welcoming staff that provided me with a map and personal take on the nearby attractions to see. Centrally located with delicious food including the breakfast that made walking around very convenient. Room service was on time and of wonderful quality. Would reitun and recommend to others.

Very convenient hotel near the airport. Was very surprised by breakfast buffet. It had great selection of food items, juices and coffee. Rooms on top floor are remodeled and had 2 small water and two cava bottles complementary. Good overnight stay after the long flight

Convenient and clean hotel. It was a short walk to the train station. Beds were comfortable and bathrooms had good water pressure. Just had a slight draining issue for the shower. If you can't get the shuttle to the airport they will call you a taxi and which accept card, helpful if you don't have any cash.

Offered the easy access to the airport that we were looking for. The area was nice and everything was clean and convenient with bus 114 right across this street. Rooms were a little tight for a triple. Was a little pricey, but that seemed to be the norm when I searched. Shuttle to go to airport was 5 euro pp.

Stayed here twice, the first room smelled really bad, it was reported but nothing was done. Stayed a second time as it was already booked, the room (video) was better and there was no awful smell. There is a restaurant in the hotel, the burger was good (photo). By the way, as it is near the airport, with people departing at all times, it is always noisy.

The hotel’s location is ideal, especially with their reliable shuttle service that gets you to Terminal 4 in under 15 minutes with a punctual and friendly driver. However, be sure to reserve your spot in advance as space can fill up quickly. The room was perfect for a one-night stay, and the cafeteria was equally satisfying. What stood out most was the excellent service—both over the phone and in person...

Great room, shady grounds, friendly and helpful staff. Good food in the cafeteria, buffet a bit average but well presented and fresh. Nice position, convenient for the airport and 15- 20 minutes from the centre of Madrid.

Great service! The room with a terrace and street view on the 7th floor is very good. Free club drinks and food, delicious! The old gentleman in the club is very cute! The front desk gentleman even drew a suitcase for me to communicate with because of the language barrier, haha

Our guest loves the room and the service, they will definitely book again.

Its an old hotel, cozzy, the staff is very warm but the room walls are thin and you can hear what happens in the nearby rooms. The Gym is amazing

Good value for money, overall satisfaction

More photos in Instagram: @rreack

Possibly the best hotel in the capital. Its rooms are warm and invite you to spend time in them. The service is exceptional and attentive at all times. Breakfast is also one of the best.

Amazing hotel and staff ! Breakfast was very good. We had a small issue and it was sorted out as soon as they got to know about it. Very well handled by Maria. We had a wonderful stay at Barcelo Torre de Madrid.

We couldn’t be happier with our decision to stay at this hotel during our short trip to Madrid! The staff was incredibly friendly and accommodating, making us feel welcome from the moment we arrived. Our room was spacious, impeccably clean, and everything inside worked perfectly. The breakfast was absolutely amazing—something that’s often hard to find! I especially loved the variety of choices while...

I’m glad we chose this hotel. Super close to the palace and other central places. Spacious rooms with good modern style. Services are awesome. Friendly front desk recommended good local restaurants. Kids love the frequent small presents (chocolates fruits etc). Will definitely choose this hotel again

Checked in at 3:30pm and the room was not ready even though they had informed us that check in was at 2pm. Room is a 1 star given that I have no room to even look at since i couldn’t check in. Service was absolutely atrocious by the concierge. We were attended by someone who was clearly new and was extremely slow in keying in our details. She had a poor command of english and could not explain the...

Funny because my wife thought this was a 3-star hotel :) This is definitely not a 5-star hotel. I understand that you can't renovate everything to keep up with new and modern hotels, but yeah it's pretty dated. We came here from a 4-star hotel and it was much better and cheaper. The service was great, front desk recommended a nice restaurant and made reservations for us. Breakfast was good. Hotel is...

The hotel had a fantastic location, and our room view was a perfect 10/10. The room was spacious and clean, but the staff was not helpful at all—they didn’t provide service even at the level of a 2-star hotel. The breakfast was fitting for a 4-star hotel. Overall, I would rate this 5-star hotel as 4 stars.

Not having a car, I had to go to the nearest convenience store, which happened to be a very expensive gas station. In terms of service, the drink dispenser was out of service. My children were thirsty, and they were offered to go to the famous gas station. A bar that didn't serve much after the out-of-service dispenser. Speaking of convenience, the hotel offers a non-existent service for transportation...

We loved the hotel, super clean and comfortable!! We will definitely stay here again!!

The room is of a good size and relatively quiet at night. The breakfast is rich, with many choices and fresh ingredients. The staff are very friendly and helpful.

Only a night in between flights but super nice team and the kids loved it !

The showers were bad and the staff is a bit dry

The location is good, just a few steps away after getting off the subway, suitable for overnight transfer in Madrid

Good location right at the center of Madrid and halfway Gran Via

Excellent stay and perfect location. Highly recommend

Good location, rooms are plentiful. Front desk ck in was fast and easy. However for the price and 4 star rating expected a coffee machine in room. Ive stayed at 2 star hotels in madrid and they have q coffee machine.

Beautiful and comfortable vintage-style hotel, perfectly decorated and arranged thematically around the "Capitol Theatre" theme - we felt like divas in those rooms! 🤩 The staff was also extremely pleasant and helpful, and of course the location ideal, right in the middle of Gran Via in the beating heart of Madrid. Had the loveliest weekend staying there!

Nice hotel in downtown. It’s a prime location close to everything. The breakfast is great, lots of options, feels like a fancy restaurant. The rooms are not big and want some refurbishment. But location and breakfast bit everything :) there’s a roof top place but it’s very small and nothing to do in there really. There’s no gym in the hotel. Parking is outside across the street for €30/day.

The best staff, location, property. I enjoyed my stay and would definitely recommend it. Everyone was so warm and attentive.

It’s an average hotel overall. Location - 30min by metro to downtown. Metro station is 7 min away. Rooms ok but nothing more than that. They had iron that was dirty and screwed my shirt. Rooms are outdated need some refreshments. Staff should be more helpful or knowledgeable to explain about the transportation around the city. Breakfast - you have a lot of food but quality is low. There are restaurants...

I wouldn’t agree with the hotel being 4-star but it was good. We had a decent stay, but quite underwhelming. It’s close to bus stops and the metro stations and there are also some food outlets (Burger King, VIPS, Taco Bell, etc) close by which I guess makes it a good choice in terms of location. The rooms were okay, with frequent cleaning. The staff were helpful too, we had to call for a check in on...

The hotel is in a great location. Metro stations just a few minutes walk and plenty of shops and restaurants along the same street. I’ve stayed numerous times for both work and for vacation getaways. The rooms are always neat and tidy, though sometimes the “double” bed is really 2 singles that tend to separate in the night. But other than that the rooms are great. The breakfast buffet is exceptional...

Nice hotel. Close to my destination, with comfortable rooms and a very complete breaskfast. Hotel restaurante has good options for dinner. Parking with plenty off space but also close enough to Metro station.

I stayed here in Madrid with my family from UK and it was an excellent 5 star experience. The facilities, the ambience, the cleanliness, the warmth of the welcome, the friendly staff….. everything was to my liking.The hotel is not far from airport and we were able to attend all the city centre activities in time. The decor in reception is superb. The rooms are very extremely spacious and bathrooms...

This is a very nice 4 Star hotel, about 10 minutes from Madrid Airport & 15 minutes from the city centre by metro. There is a secure underground car park. The rooms are all of a good size, and, apart from the basic rooms, all have a Nespresso coffee maker, as well as a kettle. All of the rooms have good heating/air conditioning and are quiet. Breakfast is excellent. There is a lovely bar area...

This hotel was perfectly situated. We were highly impressed with the level of attention to detail from the hotel lobby, room and especially the staff. What amazing service. I wish USA hotels would be this great! Walking distance to all the activities, wonderful restaurants amd shopping! Zara was half block away amd Pull & Bear just a short walk. Absolutely loved it and would return when in Madrid...

Everything was absolutely fabulous. I booked a group of 50 here and we were all so satisfied with the hotel and its service. The breakfast was big and delicious. The mango was buttery soft and there was tons of avocado and other fruits many hotels don’t have. All the staff were so helpful with everything both before and during our visit. The location is perfect, right on the Plaza de España, next to...

This is the perfect location for exploring Madrid. Everything is walking distance (and there are multiple public transport options if not). The rooms are spacious and perfectly clean. The service is warm and discreet. The spa services were good, and the breakfast spread is extensive. We will definitely consider staying here again if we come back.

This hotel is fabulous. As a family of four with 2 kids it was very clean, very attentive, the staff is always smiling and willing to go out of their way to assist. I'm a clean freak and often have issues sleeping in hotels however, I give this hotel a 10 out of 10 for cleanliness. The location is also perfect. Lots of shopping and entertainment around.

This hotel is SPECTACULAR. My family & I stayed here for 6 days over Thanksgiving and were blown away by every single aspect of this hotel. Let’s start with the hospitality: everyone is genuinely so kind and will go out of their way to ensure you have absolutely everything you need at all times. Now to the rooms & amenities: Just immaculate. The rooms are beautifully maintained and have endless amenities...

Excellent option for a short stay, close to everything, very nice hotel

Near Gran Via main street of Madrid. Large room. Clean, sufficient amenities. No windows. It was like a maze to find room. Breakfast was so-so. Booked a double room but got a twin room. Stayed in April 2023

The shower in room 230 was broken, and water would spray everywhere in the bathroom. The basic room was very small, and there was no 25 square meters as claimed, and the 30-inch suitcase could not be opened.

The location is excellent, but other than that there is nothing special about it. The hotel room is relatively small. It feels like it is almost impossible to check in with a 30-inch suitcase without 25 square meters.

The location of this hotel was very good and you are essentially just paying for that. Stayed here for two nights during off season. Paid $270 per night. For a 4 star hotel, I was disappointed with the instant coffee in the room. I also requested room cleaning at noon and when I returned at 6 p.m. it still was not complete. Also found a broken piece of glass in the bathroom, luckily no injuries. Overall...

The hotel is amazing, the lobby is very lively and the vibes are warm and cozy. The staff of the hotel are super helpful and most importantly super friendly and welcoming specially Enrique, David, and Jesus. They made our stay super special🫶🏼🫶🏼🫶🏼

I thought the people behind the front desk were great. Very polite and efficient. I will be back next time I visit Madrid. Its a lovely hotel near the city centre that is very reasonably priced.

Terrible Hotel. Classed as 4 Star Hotel, I would rate at no more than 3 Star at a push. 1- Checking in, left waiting in lobby for long time waiting to check in, with large queue forming with others waiting to check in ( limited staff) 2- Internet, internet connection is the worst I have ever experienced in any hotel I have stayed in across the world, for a 4star hotel it is disgusting, signal fails...

I think some of the bad reviews are ridiculous. The location is amazing and staff is kind and courteous. Restaurant and breakfast is very good. Is it the Ritz? No, but if that’s what you expect, spend money to stay at that type of hotel, because it is available down the street for three or four times the price. However, after an overnight flight and being tired and jet lagged, they let me check in...

Amazing services. The front desk receptionist is really helpful. He tried to find our booking number and yes, we are in after 30 minutes of waiting. Not their fault, but the booking number was messed up by the online website. The hotel looks old but the room and bathroom are clean and neat. We are taking morning train, and the hotel pleasantly prepare packed breakfast for us. And they call a taxi to...

Hotel overall was decent. Hotel room can get quite hot at times and the walls are thin.It met all expectations for the price point.

Very nice hotel situated close to Atocha railway station. Asked for a quiet room as was coming off a long haul flight and was pleased to say they honoured this. Ideal place to stay in Madrid, walking distance to Plaza Mayor. Would definitely recommend