Castello City Hotel in Heraklio Town

My stay at Castello Hotel was absolutely amazing! The hotel is very clean, comfortable, and well-organized in every detail. The room was cozy, modern, and had everything I needed for a pleasant stay. The staff were incredibly friendly and always ready to help with a smile.
What surprised me the most was the excellent value for money. For such a low price, I didn’t expect this level of comfort and professionalism. It genuinely feels like staying in a much more expensive hotel.
Highly recommended!

I would highly recommend staying at Castello if you visit Crete. I came from India and stayed here for a week. Very helpful staff (especially Harry and Eva, who helped me with getting settled here) and friendly vibe. Clean rooms and balcony with magnificent view. Close to city center as well.

A very pleasant stay. Spacious room. Very complete and varied breakfast. Dining room with a privileged view, with a very pleasant terrace. A special mention for Yiannis (restaurant), super friendly, attentive, professional and a good communicator. Friendly and helpful receptionists.

Good hotel with nice restaurant.
Fifth floor restaurant with old Greek barman is the best place to eat and drink. Mand do best job

I’m not sure why this hotel has so many negative reviews, and I’m pretty picky about cleanliness and comfortability.

Positives: clean room, somewhat modernly furnished, very kind service. The front desk offered to have breakfast made for me since I would be leaving early before breakfast opened.

Though they do not have an airport shuttle, you can charter a taxi by asking the front desk to call one for you.

The shower was one of the biggest and nicest I’ve used so far on the islands, and the bathroom was clean and stocked.

My room had a small balcony which was also nice.

The AC worked well and cooled the room down from 24 to 17 C within an hour.

The bed is squishy but firm, and comfortable.

The wifi works well. The maid service system was also kind of neat, it’s a digital button inside the door instead of a placard.

Tea and instant coffee are provided in the room with an electric kettle.

I personally didn’t really feel sketched out by the area taking the bus here late at night by myself, though it was a weekend. It just seems like a more local area.

There’s a supermarket across the street in case you forget anything on your trip.

Cons: The rooms are a bit loud. On the fourth floor, I could hear a ton from the kitchen above me, and other guests banging around their rooms or in the hallway. The kitchen noise died down eventually at least.

- They also only give you one keycard, which you need to pay to replace if you lose it. Since I’m only staying a night, I didn’t bother asking for a second.

- My room also didn’t have a chair, just a built-in luggage bench.

- They did not provide slippers or any other little amenity kits.

Overall, if you are here temporarily for the airport, or you don’t spend much time in your room on vacation, this is a good choice. At a total of ~130€ a night, it’s about what I would expect, which is a clean, safe place to sleep with good service and useable amenities.

Very good location , not too far from the city center and parking is available close by.

sadly the road was a bit loud during the night but it was fine.

the biggest issue was that our bathroom kept flooding as the shower had no door this was very annoying.

the breakfast was very good.

Nice clean hotel, polite and helpful staff
 Good breakfast in the terrace with a lovely view.