8.2
Excellent
66 $
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Castello City Hotel

🌍
Greece, Heraklio Town, 1, 62 Martyron Avenue
● Center: 520 m
🌞 Beach - 2 km
☎ Phone: +30 281 025 1212Show
🧭 Coordinates
63 EUR
Castello City
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Check availability
Deluxe Triple room
3 x
Deluxe Triple room
Wireless internet, air conditioning and private bathroom
Beds:
95 $
Family room
Family room
Family room with internet, air conditioner and bathroom
130 $
Double room
Double room
Wireless internet, air conditioning and private bathroom
Beds:
138 $
Deluxe Double room with city view
Deluxe Double room with city view
Private bathroom
Beds:
Deluxe Double room with sea view
Deluxe Double room with sea view
Private bathroom
Beds:

Description

The modern hotel is ideally situated for exploring the island of Crete and ideal for a relaxing holiday and for business trips. At the fifth floor bar with great views of the surroundings.

Built: 1981

Renovated: 2014

Location: on the island of Crete, 800 m from the centre of Heraklion city, close to the ancient Pantokrator gate, 5 km from the airport of Heraklion.

Consists of a 6-storey building.

Only 68 rooms.

Beach: public sandy beach in 2 km from the hotel (3 coastline). Umbrellas, sun beds: free.

On the hotel territory: terrace, restaurant, lounge bar, snack bar, free wifi, free Parking, car rental, currency exchange, Luggage storage, ATM, Laundry/dry cleaning service, conference room, business center, Elevator

Attractions: evening program, Bicycle rentals

For children: Babysitting on request, baby cot on request free of charge high chairs in the restaurant

The distance to the nearest airport is 5 km.

Policies and conditions

  • Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    No extra beds are available.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Free private parking is possible at a location nearby (reservation is not needed).
  • Pets are not allowed.
  • WiFi is available in all areas and is free of charge.
  • Payment options: American Express, Visa, Euro/Mastercard, Diners Club, Maestro, UnionPay credit card, No prepayment
  • Check in time: 15:00. Check out time: 11:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Computer
  • Air conditioning
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Ticket assistance
  • Express check-in/check-out
  • Terrace
  • Pharmacy
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Reception desk
Rooms
  • Non-smoking rooms
  • Soundproof rooms
  • Room service
  • Fridge
  • Family room
  • Smoke Detector
  • Cable TV
  • TV
  • Hairdryer
  • Shower/Bathtub
  • Shower
  • Wardrobe/Closet
  • Linens
  • Toiletries
Accessibility
  • Accessibility features
Services and amenities
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Wake-up service
  • Telephone
  • Iron
Meals
  • Bar
  • Coffee/tea for guests
  • Diet menu (on request)
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Restaurant
  • Snack bar
  • Bottled water
Internet
  • Free Wi-Fi
Transfer
  • Shuttle
  • Car rental
  • Airport transportation
  • Transfer services
Languages Spoken
  • German
  • English
  • Italian
  • French
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Sun Deck
Parking
  • Parking
  • Free parking nearby
  • Garage
Pool and beach
  • Beach/pool towels
Business
  • Business center
  • Event facilities
  • Fax machine
  • Meeting and presentation facilities
  • Conference Hall
Beauty and wellness
  • Doctor
  • Massage
  • First Aid Kit
Kids
  • Babysitting and childcare
  • Family/Kid Friendly
Pets
  • Pets Not Allowed
Health and Safety Measures
  • Temperature control for staff
  • Extra decontamination measures
  • Temperature control for guests
  • Personal protection equipment for guests
  • Contactless check-in and/or check-out
  • Additional measures against COVID-19

Video: Castello City Hotel, Heraklio Town, Greece

Map

Reviews

Cleanliness
Location
Price
Services
Sleep Quality
Room
09.01.2025
The hotel is situated close to the commercial center, old harbour and new harbour. It has stores around and important seight seeing points. The beach is a little far away but you can get there with the bus ( 20 min) and the bus stops are conveniently situated next to the hotel. The staff is friendly and professional, the food great, the view fantastic, room cleaning and change of towels every day. I recommend staying at this hotel.
26.11.2024
Room is neat, cleanliness might be reinforced. Staff is mostly welcoming and friendly. Great breakfast with a good view of the city. Value for money.
19.09.2024
The room I was given and my subsequent replacement are stuck in the sixties. My first room gave me roach & bedbug vibes. It reminded me of the rooms you see streetwalkers use in very low budget B movies. There were cigarette burns on the furniture. Masking/duct tape holding up the corner bumpers, holes in the wall. One bedside table backslash was just dangling sideways in the corner. There was a rusty old conference room chair there, rust around the shower base and what looked like dirt in the shower. I found a blanket to put on the bed and it had several yellow stains on both sides. Kinda hard to miss but put back in the closet to be used anyway! Apparently the rooms were decorated with some type of raised bubble design. They were just painted over which is fine but other patrons picked at the paint leaving the walls a mess. My next room was slightly better, it had a balcony 🤦‍♀️. The young man at reception was very pleasant. He explained on the first night that there were large groups in the hotel and there weren't any more rooms but he would try to move me the next day. The staff are all very nice. I enjoyed breakfast. Different fare each day.
09.09.2024
We arrived late at night from the airport to stay for one night and we saw the comments on Google before :)
The hotel is old and needs maintenance (some of the comments here are completely correct ) !! in my opinion it depends a lot on what you are looking for... if it is a night's stay and moving on it is perfectly fine but for a vacation I would not recommend!! and of course everything depending on the price (the price per night at the hotel is very reasonable compared to the other hotels in the area) .. cleanliness at a very basic level, good breakfast, very nice staff and a beautiful view from the roof top 👌 excellent location.
31.08.2024
This hotel deserves a 2* instead of the 4* mentioned on booking.com. From the sewage smell in the bathroom to the tv that only has few channels, to the AC that wasn’t working at first and we had to tell them to fix it, moving to the size of the bed that barely fits two people and the tea that they placed in the room that only serves one person while we were two.
The good thing is that they have a free parking located 500 meters away.
Not recommended at all!!
10.08.2024
The hotel is amazing. 24/7 reception, a view at the sea from the restaurant where you can eat three times per day. You don’t even have to sit in the sun because they have a very nice roof here. The staff is very polite and it was an overall good experience
01.07.2024
The hotel cancelled the PAID reservation due to "overbooking" 3 hours before the check-in.
The reservation had been made in February, almost half a year in advance.
An awful situation that has almost left me in a desperate position, fortunately, the aggregator helped me to rebook the hotel, but I would not recommend risking it to anyone else.
29.06.2024
where to begin? when we first arrive at hotel at 1am in the morning we are hit with a 50 euro resort charge. this was not explained to us prior to booking. we were 2 couples so we had 2 rooms. the next day we went to look around the city. both rooms left money at the bottom of our suitcases, not wishing to take it all with us. 20 euro was missing from my case and 50 euro from the other couples case. we did not inform the reception because we thought they would have accused us of counting our money wrong. with this happening we got a safe in room immediately . breakfast each day was the same . it was disgusting. mushrooms from tins. bacon more like uncooked ham. scrambled eggs were like rubber and cold. fried eggs were good and thats about it.
place was clean however a few night into our weeks holiday the smell of sewrage from toilet becomes overwhelming. the other couple we were with had to change their room due to the smell. plumbing definately needs updated. tv in room only had greek channels so pretty much useless.
the only saving grace is the upstairs bar. the young girl , who seemed to do most of the work, was pleasant . best advise to anyone looking to use costello hotel AVOID
10.06.2024
I loved the place. Very nice. Friendly people.
27.03.2024
I spent a few days. A very clear room, the staff from my - you are excellent. One lady from reception - from the bottom of my heart thank you. The view from restaurant is amazing. I take my breakfast every morning on the balcony with the sun in my face. The option for breakfast are for everyone. From meat, fruits, vegetables and a big variety of tea. Please see the pictures. From my balcony see every day the history, the see, the sun and normal life was very good.
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Frequently asked questions about Castello City Hotel

How much does it cost to stay at Castello City Hotel?

The cost of living in Castello City Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.

Which sights are located near Castello City Hotel?

The nearest sights are: Historical Museum of Crete (920 m), Heraklion Archaeological Museum (1.3 km) and Koules Fortress (1.5 km)

What are the check-in and check-out times at Castello City Hotel?

Check-in at Castello City Hotel is possible from 15:00, check-out is until 11:00.

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