Grecotel Filoxenia Hotel

1. Upon entering the room, ants were crawling on the table and the floor.

2. When requested a kettle to boil water, it took over two hours to arrive. After the water boiled it was all over the table and the mobile phone was nearby and became wet. The kettle had a four inch rip near the bottom and the sprout was broken.

3. The shower did not have a curtain or a glass enclosure. The water was everywhere on the floor.
4. The TV changer was not operating and the batteries were turning powdery white.

5. When management was informed, the excuses were worse than reality.
6. The word "Filoxenia" means to "Be a friend to someone foreign" or "Wecoming with Hospitality" well it wasn't so.

7. On the beach and pool NO LIFEGUARD WAS ON DUTY during any time of the day.

8.Lack of railings on the steps to the entrance of the hotel creates a health hazard.

I recently arrived at Grecotel Filoxenia and I regret to say that my experience is far from satisfactory. From the moment I arrived, it is clear that this establishment has not kept up with the times.

#### Slow Check-In Process
The first sign of trouble was the painfully slow check-in process. Despite having a prepaid reservation, I found myself waiting an inordinate amount of time to get to my room. The front desk staff seemed overwhelmed and disorganized, which only added to the frustration.

#### Dated and Unappealing Decor
Once I finally made it to my room, I was struck by how dated everything was. The furniture was old and mismatched, giving the room a disjointed and shabby appearance. The curtains were not only out of style but also visibly dirty, which was quite off-putting. The bathroom door to our room is so warped from water logging and does not close as the shower (over the bath) does not have a screen. The bathroom floor is saturated after a shower and is cause for a dangerous accident.

#### Poor Cleanliness
Cleanliness was a major issue throughout my stay. The tiles in both the room, bathroom and hallways were grimy, and it was clear they hadn’t been properly cleaned. The bathroom facilities were particularly disgusting, with mold in the shower and a general sense of neglect.

#### Misleading Online Photos
One of the most disappointing aspects of my stay is how misleading the hotel's online photos are. The website depicted a clean, modern, and inviting hotel, but the reality was the exact opposite. It felt like I was staying in a completely different place than what I had seen online.

#### Overpriced for the Quality
Given the state of the hotel, the price was exorbitant. I felt like I was paying premium rates for a budget-level experience. It was clear that the cost far exceeded the quality and service provided.

#### Final Thoughts
Overall, I would strongly advise against staying at Grecotel. The slow check-in process, outdated and mismatched furniture, dirty curtains and tiles, disgusting bathroom facilities, and misleading photos all contribute to a deeply disappointing experience. There are certainly better options available at this price point. Save your money and look elsewhere.

One of the worst experiences i ever had in a hotel. In a few hours the staff proved unpolite and unfriendly.
First we arrived with our road bikes and asked for a place to put them. They said that this is not in the agreement! So we had to leave them outdoors.
In the evening after returning from our dinner we asked for a coffee and a dessert. They said that on order to have a dessert we had to pay 30 euros for the whole buffet.
Last but not least, next day after the check out a really rude staff member gave ad the f word for no actual reason after one of our co guests complained for delaying at the hotel reception.
I heard him saying this myself and asked to talk to the manager. When i met the manager and complained instead of having the guy ask for an apology he told me that it's unlikely that his staff sweared.
Keep away from this hotel. Bad manners to say the least!