Arcadia Hotel

I checked in on the evening of Monday 30.10.23, and in addition to the £321.48 I paid via *******, I also paid the additional City Tax of £12.90. I was then upsold a room upgrade for €40 on the promise that it was a far superior room that was also in a quiet area of the hotel. I was awoken at 06:30 by the lift (which our room was located next to), specifically the very loud lift music. This was something I was intending to raise with the front desk, but as it turns out, I never got the chance. As I was awake, I attempted to have a shower, but this unfortunately didn’t work. Another issue I was going to raise. At 09:30 I was called from reception to say that the hotel was being evacuated, and to come down no later than 11:00. After packing our belongings we went to reception for 10:30. At this point, we were told to leave the hotel and come back at 11:00. Reception weren’t 100% sure whether we would be allowed to continue our stay or not. I complied and returned, only to be informed that we wouldn’t be able to stay for the rest of our booking. We were told to wait for further news. We had plans for the day, but unfortunately they were postponed and we effectively were losing a day of our holiday. At 13:30 we were told that a taxi was taking us to Estilo Fashion Hotel. Having looked at the hotel, location etc, I explained that I wasn’t happy. We chose ARCadia due to its location, room size, facilities etc. Estilo was far away from our chosen location, and with our 4 year old daughter with us, she would struggle to walk. As a result, we would be left with the expense of public transport. Another issue was the very small rooms, not ideal for three people. Another factor was the lack of a bath, only a shower. My daughter refuses to use a shower, she’s frightened of them. A big selling point of the ARCadia was the large children’s bed and the bath for my daughter. I asked reception whether we could be moved to another hotel instead, but they refused. At this point I requested a refund. My preference was now to be refunded my money and book another hotel of my choosing. Again, reception refused. They said my only option was to contact *******. With our taxi waiting outside, and nowhere else to go, we were transferred to Estilo. Upon entering the room we could see it wasn’t suitable and we contacted ******* via Live Chat to request a refund so that we could book another hotel. The ******* agent told me that ARCadia were responsible for authorising the refund, and that she would need to speak to them - completely contradicting what the reception staff had told me. It turned out that ******* were unable to contact ARCadia after several days so a refund wouldn’t be possible. I have personally attempted to contact ARCadia since the event to request a refund, but have been unable to speak to anyone. I toyed with the idea of booking another hotel and leaving Estilo, but with no guarantees that I would receive my refund, I couldn’t risk potentially paying

one of the worst places we have slept in. Everything was old and dirty and smelly and noisy. we were severely mislead by the pictures presented while booking. Extremely expensive for what they offered. we payed 440 euro for 2 rooms 2 nights and left with a bad experience, and a sore back. Nothing to do with other 4 stars hotels we visited. this should be much much lower.

I stayed at the Arcadia hotel for 3 nights and definitely feel it has its pros and cons. In terms of pros, the location in terms of site seeing and facilities is superb. We walked to all the sight seeing spots and felt the location of the hotel was very central for what we wanted to see. Upon arrival, the lady on reception was very friendly and helpful. This was the only member of staff who we felt was friendly and helpful. In terms of cons, unfortunately we thought there was a few. Our biggest issue was the outside noise. If you are a light sleeper then this hotel isn’t for you. We was in room 007 which is located right above the restaurants outside. As soon as it hits 7pm, all you can hear is the outside noise and hustle and bustle of the street up until 2am/3am. We could even hear people’s full conversations from people who were standing on the street directly below us. We then was woken up at 7am due to what sounded like bin trucks going down the road in the morning. I appreciate that this cannot be helped and you are going to hear a little noise, however this was ridiculous. I’d suggest thicker windows or something to block/reduce some of the noise. Having read other reviews, this seems to be an issue on all floors. Not only can you hear the outside noise, if people use the lift and come into the corridor inside the hotel, you can hear all of this too. Noise seems to echo. Another issue we felt was the shower. The shower head was coming off the wall. It felt very flimsy and if it was going to come away from the wall. The shower head wouldn’t stay still so would constantly end up pointing towards the left meaning the floor would get covered in water and you’d have to move it back so it was pointing into the bath tub, this didn’t help the fact it was very flimsy. Lastly, we paid for a superior double room. The room was spacious however, the bed was 2 single beds pushed together with a sheet over the top. We didn’t mind this, the beds were comfy so this wasn’t an issue. However, it wasn’t one double duvet cover, it was 2 single (I’d go further and say small single duvet covers) which isn’t ideal. Why not just have one double duvet? Overall, I’d give this hotel a 2 star. The location is central and ideal for sightseeing however, we felt there was just one too many faults.

Hotel was closed was not informed beforehand even though it had been shut more than a month ago still allowing you to book, we then spent a whole day sorting out a new hotel to stay in, if you book here you are loosing a days holiday and gaining a lot of stress, book anywhere else, it is in a good location so try to find somewhere close

Fraud! Do not book at this hotel. We had a fully paid reservation for December booked in October. A couple of weeks ago we received and an email saying that the reservation has been cancelled with no further details on the refund. Since then various attempts to contact them have been ignored. STAY AWAY!!!!!!!!

Room booking charged but after few weeks, cancelled. Looks like we are not going to receive any refund. I tried all the emails found on the hotel´s website and no one answer. Be careful with this hotel. Scam!

We have received a cancellation from the hotel on our booking, 5 days stay June 2024. From the reviews below, it seems that the hotel is closed now, and we wonder if it is still closed in June next year? Why so long time?

Just don't book at this hotel ever. Following the war in Israel, I asked the hotel to cancel the reservation I had made, serving in the army during this difficult war, and flights to Budapest are canceled every day.
The hotel showed no sensitivity, does not consider our situation and even though we are all experiencing a difficult time, completely ignored our request and rejected it.
Asking everyone not to approach this hotel and not support it in any way.
By the way, I previously stayed at the hotel a few months ago and still, despite this, the hotel decided to treat me in a disrespectful manner.
shame on you.