Hotel Central Basilica

I am writing to express my dissatisfaction with my recent stay at Hotel Basilica. I stayed at this hotel when the temperature in the city was 32 degrees. Unfortunately, the air conditioning in my room did not work. Despite the hotel staff’s attempts to fix it, the issue was not resolved, and I was informed that the hotel was fully booked, preventing me from being moved to another room.

As a result, I spent an extremely uncomfortable night in a room where the temperature reached 29 degrees. This was, without a doubt, the worst night I have ever experienced in a hotel. The next morning, I reported the situation to the staff, who advised me to email the general manager. Regrettably, my complaint was not addressed satisfactorily, and I was refused a refund.

I am deeply disappointed by the poor and unacceptable customer service I received. This experience has left me with a very negative impression of Hotel Basilica. I highly recommend seeking accommodations elsewhere to avoid similar issues.

The location is great, the room was clean and felt good.

Room 205 is a Deluxe Room, its quite spacious (5m to the TV), there's a good wardrobe and the bed is very comfortable.

The bathroom is modern and large too, but the space saving, curved front "triangular" shower was annoyingly tight for a 178cm guy. The large round shower head was very good.

As others have mentioned, the curtains only cover 80% of the windows...odd, but they do help with night vision and rising early.

There's a bar fridge and a good size flat screen but the air con and TV weren't working on day 1.

Reception had no other Deluxe rooms but assured us they would fix both problems.

They had the TV working by day 2.

There's no movie channel so they suggested I sign up to Netflix or Disney for the free trials, but I didn't have a local sim.

YouTube was available, but the preset TV volume is so low it was a struggle to hear anything, so we read subtitles on old movies and played background music for that Deluxe feeling.

Day 3, still no air con but plenty of promises including a fan which never arrived.

Our 3 nights were in mid May so it was cool, but without air-conditioning we kept waking up hot.

The internet was good, breakfast was good with pastries, fresh fruit, yoghurt, eggs, bacon, hash browns, baked beans, toast etc.

It's a great location but if you book room 205, bring a local sim, your lip reading skills and check if the air con is working.