B&B Hotel Firenze Nuovo Palazzo Di Giustizia

Absolutely do not recommend!!! Leaking walls! Discrimination! No air conditioning! Poor service and hygiene!

绝对不推荐！！！墙壁漏水！歧视！没有空调！服务差 卫生差！

My stay at this hotel was deeply disappointing, not only because of the substandard facilities but also due to the treatment I received. The ceiling leaked, with the sound of dripping water persisting all night long. Worse still, the water continuously hit my face, preventing me from resting peacefully. I documented all this with photos and videos, but when I requested a room change, I was initially told there were no available rooms. Only after my persistent demands did they suddenly offer a room that was supposedly ready, leading me to suspect unfair treatment possibly because I am Asian.

Adding to the frustration was the hotel's refusal to offer compensation, attributing the issue to "force majeure" and completely overlooking their fundamental responsibility to provide a safe and comfortable accommodation environment. This attitude of shirking responsibility, coupled with the staff's arrogance and lack of respect, made me feel a cold indifference that bordered on discrimination.

Additionally, the air conditioning in the room was not working (despite the hotel's advertisement of having air conditioning), and the staff simply said their air conditioning “doesn't work”. However, it seemed that air conditioning was working in some rooms, which made me suspect unequal treatment.

Think twice before booking, if you don’t want to regret your trip to Florence, I recommend choosing another hotel that is more professional and respectful towards its guests. Sharing my experience, I hope to remind everyone to be careful when selecting a hotel.

We stayed for two nights, and after the first day, the Wi-Fi in the hotel was completely down with no Wi-Fi, and they were not able to fix it within 24 hours. We had no access to usable internet until we left. The smart TV was difficult to use; although there were instructions, it did not work, and asking the staff to come and help with the TV connection is still not possible. lastly, the bed and sheets did not seem to be clean enough. I woke up with bug bites on my body, and the bed was not comfortable.