Hotel Mirage Sure Hotel Collection by Best Western

Black mold growing on the walls and INSIDE the refrigerator. I had nowhere to keep my food. Not sure why the refrigerator isn’t being cleaned between stays but it was jarring to see that it wasn’t. Bathroom is so small that you’ll be touching the walls while in there. Only received one pillow on the bed. Air conditioning was “working” but you couldn’t change the temperature on the thermostat, so if the temperature outside is hotter than a certain amount, you’ll burn in your room. TV channels were fine. The customer service was quite nice. I had to get delivery the first two days because the transit workers were on strike and taxi was too expensive to visit downtown, and the receptionists would always call my room to let me know my food had arrived, which was nice. Speaking of transit, there’s a tram right across from the hotel that takes you straight to downtown (although it’s a 40 min ride). I definitely wouldn’t expect a four star hotel experience, it’s perhaps closer to 2 stars.

Not worth the money. It's true that the hotel has a really good location, close to San Siro and the staff is really helpful and well mannered. The beds are very comfy but everything feels old and the quality of stuff inside the hotel is not what it should be. Even complementary water that each guest gets in his room is in a plastic/paper package (not bottle) that smells unnatural when opened.