Hotel Grifo in Rome

This hotel did not live up to ANY of the photos. i booked a classic double through the capital one portal after reviewing pictures online, which showed a bright, open, colorful room with a balcony and lots of light. the room they gave me was not even accessible by the lift, and i had to climb a secondary set of stairs just to reach it. when i entered, it was so dark with barely any light (it was midday on a sunny day) because the windows were frosted and in a small alcove. the shower was MINISCULE and my daughter, who is 20 yrs and 178 cm couldn’t fit inside. the toilet was so hard to flush. the walls were not even close to soundproof, the blinds broke, and the heater did not work at all. in addition, the door kept getting stuck and the “fresh”towels we received had brown stains on them. not to mention, the common areas and hallways smelled like sewage and vomit. the bed was very uncomfortable and the side reading light’s switch kept getting stuck and it took us 10 minutes to turn off. the staff offered to move us to a room in their annex (newer building), as we had booked two nights here, but the state of the towels, the smell, and the general experience made us decide to stay elsewhere. the singular upside was the staff being welcoming when we checked in and attempting to rectify the situation after we expressed our concerns.

Location was the only good thing about this hotel. Pics on booking.com were a complete lie. AI-generated because it looked nothing like that in person. Room was so small could barely walk around the bed. Super loud constant banging, not relaxing for sleep on a vacation. They said “breakfast included” like it would be something special. To our surprise it was eggs floating around in some swampy water, and canned sausages it seemed. We ended up just having coffee not even a proper breakfast. And the whole time we ate, the staff was clanging around and couldn’t even eat in peace after not even being able to sleep in peace. Wouldn’t recommend booking here. Do yourself a favor and stay at a proper hotel.

Hotel Grifo was a complete letdown. The room was a matchbox, nothing like the photos. Inside the hotel there was nonstop banging and shouting, like the staff were running a construction site instead of a hotel.

Staff was pushy requesting extra payment. Rude, unhelpful, and somehow annoyed that guests exist. They also asked for extra money disguised as city tax, which did not match the official rate. Hidden fees everywhere.

Breakfast was barely food. Definitely not something that should be advertised.

Overall, tiny room, loud hotel, rude service, surprise charges, misleading photos. I would never stay here again and I wouldn’t recommend it to anyone visiting Rome.

Staff was wonderful, breakfast was OK; the rooms desperately need updating. Rusted windows, cheap rollup blinds that have seen better days and cheap plastic shower doors that barely hold up. website pictures have definitely been enhanced. Location is convenient but on the back alley of a nice area.