Hotel Giolli Nazionale

Horrible hotel — I recently had the unfortunate experience of staying at Hotel Giolli Nazionale in Rome (also listed as Vibe Nazionale on booking.com, which in hindsight, should have been a red flag). After a long 17+ hour travel day, we arrived at the hotel for an early check-in at 11 AM. What should have been a welcoming reprieve turned into a nightmare.

Shortly after our arrival, a guest on my reservation decided to take a shower. While washing her face, the glass shower door suddenly and without warning shattered. The glass exploded across the bathroom, leaving her with a cut on her foot and multiple bruises on her back. In her vulnerable state, completely exposed and in pain, she had to rely on hotel staff to assist her out of the shower.

Instead of addressing the situation with the care and professionalism one would expect, the hotel chose to charge us $1,060, insisting that "glass cannot simply explode." However, after consulting with multiple legal experts, we discovered that glass can indeed shatter spontaneously for a variety of reasons. Despite this, the hotel refused to provide any documentation from the glass manufacturer, any inspection reports, or any evidence to justify the cost they claimed.

Adding insult to injury, the hotel falsely accused us of being intoxicated upon arrival, despite the fact that we had just completed a long day of travel and checked in at 11 AM. This baseless accusation only compounded the distress of an already traumatic experience.

I strongly advise against booking a room at Hotel Giolli Nazionale. Their handling of this incident was not only unprofessional but also deeply unethical. The safety and well-being of guests should be a top priority, not an opportunity to levy exorbitant charges. You could easily find yourself in a similar situation if you stay here—be warned.

Horrifying Experience at Hotel Giolli Nazionale, Rome

My recent stay at Hotel Giolli Nazionale in Rome turned into a nightmare within just 15 minutes of checking in. After a long flight and an hour and a half wait to get into my room, I was greeted with a terrifying experience. While washing my face in the shower, the glass door suddenly and violently shattered all over me, leaving me injured, naked, and in shock.

The hotel staff had to help me out of the bathroom, completely exposed and hurt, before they started to clean up the mess. The incident was not only physically damaging but also extremely traumatic.

To add insult to injury, the hotel management has not only failed to acknowledge their responsibility for this horrifying situation but has also charged me €950,00 for the damages caused by their faulty equipment. Despite providing them with videos and photos of the incident, they had the audacity to claim that such an event could not have happened, blaming me for their own failure to maintain safe facilities.

The hotel's management was nowhere to be found the next morning to address the situation, leaving their staff to deal with our justifiable anger and distress. This is not how a reputable establishment should treat its guests, especially after such a dangerous and traumatic incident.

I strongly urge anyone considering a stay at Hotel Giolli Nazionale to think twice. This was not just an issue of poor service—it was a complete failure in guest safety and management responsibility. I will be pursuing this matter further, and I encourage others to avoid this hotel at all costs.

Very convenient location, friendly staff, interesting decor and that would be it. A huge minus for the lack of any soundproofing between the rooms, it’s ruined the whole stay. Due to the noise level, we can hear literally everything! I advise staying at this hotel.

Horrible experience. 1 star is too much for this hotel, we arrive earlier for our check in and they told us the room wasn’t ready yet. We left our luggage and came back at 8 pm and when they gave us our room it was old, dirty, it was not cleaned up and it smelled really bad. After this experience they only offered a bottle of prosseco so we decided to change hotels and when we asked for a refund they receptionist told us to come back the next day to talk to a manager. We came back the next day and Lana, the receptionist, said there was no manager available on that day and that we had to wait. It’s been three days and no I’ve had no answer whatsoever. I have been calling and sending emails and despite talking to two different receptionists, Ricardo and Lana, I’ve had no solution to my problem.

One star is too much for this hotel, elevator is tiny. Really bad experience, we arrived early before the check in so they told us to come back at 3 pm.
We came back and when we arrived to our room it wasn’t clean, it smelt really bad.
We decided to change hotels and when we asked for a refund they said it wouldn’t be possible.

This place completely ripped us off. We had booked through booking.com with "flexible dates", however the hotel completely refused to honor that when we had to shuffle our dates around due to a medical problem one of the travelers in our party had. One top of a 25% "penalty" they also up charged us another 10% or so on the rooms even though the room rates (when I independently verified) were the same for the new dates. When asked about this they basically just ignored us and refused to waive the fee. This place is buyer beware, the rooms are tiny, the service was just OK, the only thing it has going for it is the location, however there are many other places better than this in Rome.