Hotel San Marco

*Zero Stars: A Shocking Display of Incompetence and Disregard for Customers*

Avoid Hotel San Marco at all costs! My recent experience was an unmitigated disaster, showcasing the hotel's blatant disregard for customer satisfaction and basic business ethics.

Having booked with 4 weeks in advance and already paid Hotel San Marco cancelled my booking upon arrival without my consent and no prior notice.

To add insult to injury, they relocated me to an inferior hotel – a dingy, outdated establishment with fewer facilities including broken shower and damp in bathroom. The new hotel was a downgrade in every aspect: cleanliness, amenities, and overall quality. The receptionist there confirmed staying there was far cheaper than the original price we'd already paid to San Marco.

The most appalling aspect? No refund, no apology, and no accountability. Hotel San Marco's customer service was nonexistent, leaving me to deal with the fallout from their obvious scam.

Hotel San Marco, take note: your shady business practices and disregard for customers will not go unnoticed.

Stayed for 2 nights. The room felt like staying in a dorm room in all honesty. The main reason for 2 stars is the room did not have air conditioning at all. Do not be fooled by the thermostat on the wall, it does literally nothing besides turn a recirculation fan on and off. So when it was 90F+ (32C+) during the day, even with the windows open it was so uncomfortable it took physical exhaustion to fall asleep. Also the pillows were incredibly thin to where I ended up having to use my backpack underneath it to have any sort of support.

Breakfast was delicious, staff was friendly and professional, and the hotel is located about 200m from the nearest metro station.

The location of the hotel is good, it’s a short walk from the Termini train station and Castro Pretorio, there is a bus stop nearby that can take you too and from the city centre and there are quite a few restaurants around. However that is where the positives end. The hotel had a lift that was very small and my partner went in it once and refused to again because he didn’t trust it. We paid for a double room with a balcony and the breakfast included, our room did not have a balcony, it only had a window with shutters but the shutters were wonky so would not open fully and the latch was bent so couldn’t be used. The air conditioning in the room was soo loud and hardly cooled the room. Also our safe was broken so couldn’t be used, however they didn’t tell us this when we checked in, they told us it would be fixed the next day and let us put our valuables in the reception safe. The woman who initially let us store our things in the safe was very nice and assured us it would be secure, gave us a bag to keep our things in and labelled the bag with our room number. The man who worked the following shift had been told we had things in there and opened the safe when we asked, leaving the door open and asking me to come collect my things. He walked away from the safe, wasn’t watching me to ensure I was taking the correct things which made us question the security at this hotel. The safe had lots of valuables in there which I easily could have taken and ruined someone’s stay.
The beds are soooooooo uncomfortable and the pillows are even worse, we were given two pillows that were thinner than paper. My partner went to reception at about 1am when we gave up trying to make them work and stood in reception for half an hour while another guest argued with the receptionist because her room was noisy due to kitchen or cleaning equipment below her room.

The breakfast was terrible, the cooked food looked disgusting, the bacon was 80% fat and looked raw and the things I tried were cold and very obviously old. The cakes and pastries were okay but the cakes were quite dry, I didn’t eat one piece of cake that was on the table for the third day of not being eaten as it looked like it had mould on it. The cakes were the best on the last day as many things were fresh, the pancakes and mini muffins were really good. The best part of breakfast was the water machine.

So bad they are! The hotel sucks. I wouldn't give it one star if it had zero. When the picture looked like this, they pulled us to another hotel without informing us in advance. It's rubbish. Another Hotel called Cambridge Hotel as shown in the picture is too bad, the quilt is dirty. The desk has no socket, there is no way to study, and it seriously affects my exam. That's too bad 👎

Can't actually say anything about this hotel since we were moved last minute to another hotel close by because of alleged repair work on the 3rd floor. The front desk staff was rude and offered no further explanation on why we were being relocated right as we arrived for check-in.
Would not recommend this place, there are plenty of other hotels close to termini.